Smart Card user about to "Go Postal" - please inte

[drbandage]

My frustration knows no bounds.
Yesterday, in the midst of what seemed like a perfectly normal download of my Encore Pro data, an error message came on to the screen. It has plagued me for far too long since then.
The error message is 8002040F.
I went through many hours of reading board "how to advice", reloaded software, driver, correct order, cleaned computer spic and span, and never could get it to be right. I finally gave up, probably 10 hours of frustration later.
My plan was to call DME in the morning about it, but I finally figured out that the card MUST be the culprit, because when I went to bed and pushed the DumbCard back into the machine, the alarm went of C202, I believe. Consult manual, and it says Smart Card error.
Drat, no data last night in the midst of my attempts to improve my baseline.

Fast forward to morning. Several phone calls and much pleading later, I did manage to obtain another Smart Card from DME. The Tech explained that someone the first one must have been de-magnetized.
Whatever, at least I had my card.
Came home tonight and plugged it into machine, no alarms, and blissfully napped, albeit swathed in straps and plugs, and Ayr Gel, etc.
Awoke, plugged the new card into my Infineer reader and:
same error message.
I can hardly deal. ':x'

I feel like whining and sniveling, but that probably won't help much, so I will take the higher ground. Has anyone got any ideas about what is causing my problems?? I really have followed all the proper order in erasing old software, reloading Encore Pro, then Reader Driver, then plugging in the USB port, and verifying the Enocre Pro is set to accept USB, etc. etc.
BTW, the reader driver I access is on the CD under set up, and I have been to Mako site for download as well.
Without the data, I feel like I am driving while blind.
TIA for any help.

[Snoredog]

LOL DME says it got demagnetized... those guys must get their training from the prize found in a box of Cracker Jacks.

did the EncorePro software ever work?

did you setup the card (erase it) before using it? If not, it could have been inserted in another machine of which it will error when you try inserting it in yours.

1. Fire up the software, make sure the SQL Agent is running with a green arrow on the task bar, if not, right click it and select "Start". Once red box turns to green arrow click on the EncorePro icon.

2. Insert the SmartCard in the reader, LED (should be red).
3. Select your patient profile from the left side, should then display interaction list.
3. After selecting your patient profile, select SmartCard Utilities on the left side, then "Setup". You can optionally put something in the box if you want, then press OK. The card is now setup for your machine. Go insert it and see if it gives a beep when you plug it in the machine. If the card is bad it will display an error on the LCD display.

Your other option is to select "Erase" from the SmartCard Utility menu.

When your card is working and had recorded data, you do the same process but select from the Download Data menu, then SmartCard reader and answer the questions. That places the data from the card into the database under the Interaction List, then you double click on the interaction to pull up the report.

So again, setup your card before using it and next time you see your DME give them a new box of Cracker Jacks or tell them it is not a credit card and doesn't become demagnetized.

[drbandage]

Snoredog -
Thank you from the bottom of my heart for taking pity on my wretched soul.

Unfortunately, I am still striking out.

Here's the scenario now:

did the EncorePro software ever work? -
YES, fine for more than a month.

did you setup the card (erase it) before using it?
No, I didn't know I was 'sposed to and the cracker jack box did not include that helpful instruction for me.


1. Fire up the software, make sure the SQL Agent is running with a green arrow on the task bar, if not, right click it and select "Start". Once red box turns to green arrow click on the EncorePro icon.
FINE UP TO THIS POINT.

2. Insert the SmartCard in the reader, LED (should be red).
It is red, then quickly switches to green. Then, about 10 seconds later, changes back to red.

3. Select your patient profile from the left side, should then display interaction list. -
OK to here.


3. After selecting your patient profile, select SmartCard Utilities on the left side, then "Setup". You can optionally put something in the box if you want, then press OK.
':shock:'
New, but similar error message reading 8002040 B. Only difference is the B.

Your other option is to select "Erase" from the SmartCard Utility menu.
This also results in the identical error message 8002040 B.
BTW, same thing happens even when I use my "old" card. (The demagnetized one . . . )
':evil:'


Woe is me . . .

[Linda3032]

I don't blame you for being frustrated. Thank God my husband knew enough about computers to help me install my software, and even then it took us the good part of a day.

That said, let me just ask a dumb question: What if you set yourself up with a new ID - like a new user? Have you tried that?

(said it was dumb). ...

[drbandage]

I don't blame you for being frustrated. Thank God my husband knew enough about computers to help me install my software, and even then it took us the good part of a day.

That said, let me just ask a dumb question: What if you set yourself up with a new ID - like a new user? Have you tried that?

(said it was dumb). ...

Hi Linda -
It was very helpful of you to suggest that. I tried it, but it brought up the same 8002040 message except with the F on the end of it. ''


Still puzzlin'.

Keep thinkin'!
Thanks,
drB

[-SWS]

Sorry to hear about those troubles, drbandage. Check this old thread out:
viewtopic.php?t=14868

May need to experiment with which USB port to use as well as how many other USB devices are simultaneously plugged. Sounds like you may also need to reformat/reinitialize your card if you can find a suitable USB arrangement. Good luck!

[Ric]

Yesterday, in the midst of what seemed like a perfectly normal download of my Encore Pro data, an error message came on to the screen. It has plagued me for far too long since then.
The error message is 8002040F.

First, what is the EXPIRATION DATE on your card? Look on the back just below the magnetic stripe, near the right.

(nevermind, couldn't resist topping the DME advice...)



HOWEVER.... thought you might find something useful in this previous thread that also mentions the same 8002040F error code:

viewtopic.php?p=108443&sid=4a9b6a2e7e91 ... f2f8dc6406

...and a couple other threads on that topic:
viewtopic.php?p=80584&highlight=#80584
viewtopic.php?p=84626&highlight=#84626

And one more thing that can bite ya, (and don't take this as an insult, we've all done this sooner or later), is the card inserted correctly? blue/gold side UP, hole visible OUTSIDE (???) There are actually FOUR ways to insert the card, one of which is correct.

Hope that is helpful.

-Ric

[rested gal]

Can't help with this but just wanted to note that what you described happening at this point, drbandage, is what should happen - brief red, then green for at least 10 seconds, then changes back to red.

2. Insert the SmartCard in the reader, LED (should be red).
It is red, then quickly switches to green. Then, about 10 seconds later, changes back to red.

[NightHawkeye]

Came home tonight and plugged it into machine, no alarms, and blissfully napped, albeit swathed in straps and plugs, and Ayr Gel, etc.
Awoke, plugged the new card into my Infineer reader and:
same error message.

Considering that things used to work fine for you, there is the possibility that the machine is corrupting the SmartCard. Of course, you'd need another machine and SmartCard to verify that . . .

I normally wouldn't bring this up but it seems like you've been pretty thorough in setting up your equipment and diagnosing your problem. If you run out of other potential culprits, then the only thing left will be your CPAP machine.

Regards,
Bill

[gecko1977a]

could it be the card reader?

[Goofproof]

To test for what's wrong you need to be able to swap out parts logically. You need a second reader, another XPAP, and another Smart Card.

You have tried different cards, so tha one MAY be covered. It does you no good, but I have all the bases covered. 2 Computers, 2 card readers, and 3 XPAPS with cards.

If you could find a poor sole in your area, you could have his system try to read your card. You could try to read his card on your system. By trial and ERROR, pun intended, you should be able to deduct the faulty part. Jim

[Alisha]

I can't help with this problem, but it does bring up a question for me. The question is when and if the smartcard will need to be replaced. If yes, how will I know. When I download the smartcard info, I tell encore pro to not erase, but don't know if this shortens the life of the smartcard.

I will try not to "demagnitize" the smartcard. LOL

Alisha

[Wulfman]

I can't help with this problem, but it does bring up a question for me. The question is when and if the smartcard will need to be replaced. If yes, how will I know. When I download the smartcard info, I tell encore pro to not erase, but don't know if this shortens the life of the smartcard.

I will try not to "demagnitize" the smartcard. LOL

Alisha

Alisha,

Erasing or not erasing the card will not shorten the life of the card.

How will you know? Don't know the answer to that one. I've been using the original card that came with my Pro 2 for at least a year and a half. I've alternated several other cards occasionally, but the first one still keeps working.......and that's doing daily downloads, too. I've occasionally done the "Setup" and erased it a few times when I alternated with other cards, but have had no particular problems with any of them. Every once in awhile, they will get "particular" about how they were inserted in the card reader and by pulling them out and putting back in, they seem to always work.

Den

[drbandage]

Yesterday, in the midst of what seemed like a perfectly normal download of my Encore Pro data, an error message came on to the screen. It has plagued me for far too long since then.
The error message is 8002040F.

First, what is the EXPIRATION DATE on your card? Look on the back just below the magnetic stripe, near the right.

(nevermind, couldn't resist topping the DME advice...)




-Ric

You know what, you got me! Sorry to have to admit it, but desperation had set in!
But, the whole thing is a lot funnier than I realized. Loved to see the duck yukking it up. He ain't worried, why should I? Thanks for helping to keep it light! It's a short little life. Can't sweat the small stuff.
Thanks for the chuckle, Ric, and for the very helpful links. Travelling that trail and will be looking for a breakthrough.
drB
PS - Thanks to RG, -SWS, Wulfman, Snoredog, Linda and all others who have pitched in to pull me from the mosh pit. Even if I haven't got it solved yet, it just feels good to be in a community where you know there are so many kind and caring others who won't turn a blind eye to someone in need. It's so inspiring. And people do it without asking for reimbursement, recognition, or reward. Altruism is so touching, the Human Condition at its best. My OSA is horrible, but there are important lessons to be learned about my life, apparently.
drB

[drbandage]

Sorry: forgot GoofProof, Gecko and NightHawkeye.