I want the FP HC432 but apria does not carry it.

gecko1977a · Post by **gecko1977a** » Fri Oct 27, 2006 9:19 am

They said that they do not carry it cause F&P has not demonstrated it to them yet. I have the 431, and am tired of the lack of firmer support of the cushion like i have with the 407.

I don't fell i should purchase it cash from here and then have to duke it out with the insurance company and settle for 70% of R/C when they will pay 100% of supplies in network thru apria.

I set aside $250 this year for FSA, i would hate to use that for somthing that my insurance will pay 100% of, if the provider would just stock it.

What to do...

krousseau · Post by **krousseau** » Fri Oct 27, 2006 9:37 am

Will they order one or are they planning to get it in? Can you stick with the one you have until they get it???

rvguy · Post by **rvguy** » Fri Oct 27, 2006 9:54 am

Apria can get this mask for you. I ordered mine Tuesday from them and I should have it today or Monday. The same thing happened with the Hybrid, it just takes a couple days longer.

Cheers,
Paul

gecko1977a · Post by **gecko1977a** » Fri Oct 27, 2006 10:31 am

I have Cigna Insurance now, used to have UHC. Apria makes you have to talk to another call center that handles orders for the insurance company you use. So if i call the branch, i still get shoved off to another place.

Yes i will use the 431 for now.... heck i had to buy the seal from here cash cause i could not get info on my insurance (even though coverage began on 10/16)

GTOJim · Post by **GTOJim** » Fri Oct 27, 2006 1:45 pm

Last week Aprea told me it will be over 6 weeks before they are able to get the 432. I'm due for a new mask but went with another brand, couldn't wait that long.

stut · Post by **stut** » Fri Oct 27, 2006 8:28 pm

I had a very funky expereince w/Apria.... I wanted a small/light cpap machine since I travel for work.... I will spare you the details but suffice it to say that after making a total pain of myself and calling suopervisors and managers I received the machine I had requested.

Persistance appears to work w/Apria.

It shouldn't be this hard but it is.

Guest · Post by **Guest** » Sat Oct 28, 2006 7:34 am

If your have your sleep doctor specifically script the mask you want then I think that Apria "has" to provide that particular mask in a "timely" fashion. Your sleep doc should be able to do that via a phone request from you w/o requiring an office appointment. Or heck, even via a FAX or snail mailed request.

snoregirl · Post by **snoregirl** » Sat Oct 28, 2006 8:19 am

I have Apria also, (when I choose to use a local DME) and yes, I have found that persistance works too. Multiple calls, different customer service people etc. Pain but it works.

gecko1977a · Post by **gecko1977a** » Tue Oct 31, 2006 12:35 pm

I called apria back and talked to them and the rep checked and said that it is not in her system as a product, but she could order it. So i will be getting it

Mask	Humidifier

Mask	Humidifier

Mask	Humidifier