Help with encore pro please

idahogal · Post by **idahogal** » Sat Aug 05, 2006 1:44 pm

I have encore pro installed on my pc (v. 1.4i rev 4) and I have my smartcard reader installed. I insert my card and get the green light. Then when I try to download my data from the menu (smartcard not direct) I get part of the way throuth the download and get the following error....

Error occured while downloading from smartcard

Error Source:
Error Number: 0

Any suggestions?

Thank you

Wulfman · Post by **Wulfman** » Sat Aug 05, 2006 1:51 pm

Susan,

Check in the preferences to see that the Encore Pro is set to use a USB port. I think some of the older versions (like you and I have) defaulted to a serial port connection.
If that's not it, come back and we'll go from there.

Den

idahogal · Post by **idahogal** » Sat Aug 05, 2006 1:57 pm

Den, thank you for such a quick reply. I do have usb checked in the preferences. What else should I try?

Goofproof · Post by **Goofproof** » Sat Aug 05, 2006 2:07 pm

What machine are you using? If you are using the "M", I think you have to use the new version of the software. Jim

Your icon in the sig, doesn't come up with your machine.

Wulfman · Post by **Wulfman** » Sat Aug 05, 2006 2:09 pm

Rambling thoughts/questions.....

Did you set yourself up as a patient?
You have to double click on the patient name to get to the download selection
When you click on "Download data" and then click on "Smartcard reader", does the light on the cardreader go to green or stay red....or what?

Den

Wulfman · Post by **Wulfman** » Sat Aug 05, 2006 2:11 pm

Goofproof wrote:What machine are you using? If you are using the "M", I think you have to use the new version of the software. Jim

Your icon in the sig, doesn't come up with your machine.

OOPS.......I didn't look at your equipment profile.

You'll need version 1.6 of Encore Pro.

Den

idahogal · Post by **idahogal** » Sat Aug 05, 2006 2:30 pm

Thanks, you guys are so much help. Ok, I get a green light on my reader until I get the error message and then it turns red.

I am using an "M" series. Does this mean I have to buy a whole new software package in order to get the 1.6 version?

Goofproof · Post by **Goofproof** » Sat Aug 05, 2006 2:36 pm

Unless you can find a kind soul to provide. That is one of many things I considered about the new"M". and why I stuck with the old version. The reader will still work, and CPAP.COM has the software alone for $100, I think. Sorry to be the bringer of sad news, it's a bummer for sure. Jim

Guest · Post by **Guest** » Sat Aug 05, 2006 2:48 pm

Thank you, at least now I know what my problem is....dang it. I guess I will see if there is someone out there with a kind heart...LOL

Thanks again

idahogal · Post by **idahogal** » Sat Aug 05, 2006 2:49 pm

oops...that was me guested. First time though so I guess I can forgive my absentminded self.

Goofproof · Post by **Goofproof** » Sat Aug 05, 2006 2:50 pm

My hearts in the right place, but my version is too old. Jim

Goofproof · Post by **Goofproof** » Sat Aug 05, 2006 2:53 pm

I think you can clear the readings every day and see the results,a pain I know. I have a Excel file to put the numbers in I use. If you want it P.M. me you e-mail. Jim

idahogal · Post by **idahogal** » Sat Aug 05, 2006 3:00 pm

Thanks Jim, I know you would help if you could. I will pm you. Thanks

RedThunder94 · Post by **RedThunder94** » Sat Aug 05, 2006 4:01 pm

i'm a kind enough person to provide it as well, but i believe my version is 1.577 or something like that, but when i go to create a prescription for a machine it does have the m series listed. i wonder if it would work?

idahogal · Post by **idahogal** » Sat Aug 05, 2006 4:19 pm

Redthunder, maybe. I will try that.. thanks

Mask

Additional Comments: cpap pressure: 12

Mask

Additional Comments: cpap pressure: 12

Mask

Additional Comments: cpap pressure: 12

Mask

Additional Comments: cpap pressure: 12