Need Help with Lincare's Billing Errors

[Trixie]

Lincare has been making billing "errors" with my account and insurance claims since January. I'm getting nowhere talking to the local office and the regional billing office. I have written letters, but I don't think they even read them. Their practices seem like fraud to me. I am so frustrated that I don't know what to do! If you have had success with problem-solving with Lincare, I would appreciate your input. Thanks!

[JDS74]

Trixie,

I battled with Lincare billing for over one year before I finally got it all straightened out.
I ended up getting to be on pretty good terms with the manager in their Columbia, SC office.
Keep detailed records including a call log of every contact, date, time, and who you spoke to.

Does your insurance company send you an explanation of benefits (EOB) statement for each bill they receive so you can compare it to what Lincare sends you? If so, keep all of them and connect each one to the bill from Lincare.

One word of advice, don't get beligerent and threatening.

When you call, have something very specific in mind.
For example, 'My bill for November has an item that has alread been paid back in July. Could you help me straighten that out?'

Then get them to agree on the time for a next contact - put that in you notes. The easy way is to just ask if it will be OK to call back next Thursday to check the status of what you have found. Each agent makes notes in your file so any agent is supposed to be able to handle the next contact. Those notes are brief and don't contain everything. That's why its important to talk to the same one each time. Over time, they will recognize you and,if you remain courteous, it will eventually become a "us against them" kind of relationship that will help in getting each issue resolved.

In South Carolina, each billing person has a separate and fixed extension. Always try to get back to the same person.
I mapped their system by selecting each extension and then writing down the name of the agent whose extension you have dialed.

[Trixie]

JDS74,
Thank you for your suggestions! I'm trying to be very simple (and nice) in explaining what the problems are, when I really want to scream. The only person I have talked to in SC has been rude and sarcastic, even in message she leaves. Will you give me the manager's name, please?

[JDS74]

JDS74,
Thank you for your suggestions! I'm trying to be very simple (and nice) in explaining what the problems are, when I really want to scream. The only person I have talked to in SC has been rude and sarcastic, even in message she leaves. Will you give me the manager's name, please?

Check your PM.

[Issa]

I am in the Orlando area and Lincare here has the same problem. Be aware that cpapsupplyusa is owned by Lincare.