My Apria story

[Guest]

I got another bill from Apria for several hundred dollars and since I've not had any eob's from my insurance, I emailed the claims department. Seems that Apria did not precert the cpap and has not billed them at all. So I've sent Apria all my insurance information again along with a letter that I could not make any more payments until they had presented the precert and bills to my payor. And to think I work for the insurance company....Not sure who to believe since I don't have eob's for any services this year and it is already June. I haven't been reimbursed from my flexible spending account either. It's very hard to scream at your employer/payor but somehow I believe I will be able.

Mardie

[guest motherall]

I dont seem to be able to post with my name but this was my message. I've been lurking for months and decided last week to send my dime's worth. You all are very informative and helpful. Thanks for all of it.

Mardie

[sarnadle_vector]

I started my therapy right was Cigna switched from Sleep Centers to Apria. So far, I have not had to deal w/ Apria directly..but after all the horror stories on this board..I dread doing so

I purchased my last mask out of pocket..but I'm sure when it comes time to replace it, or swap it out for a new one..I'll have to go though all sorts of fun w/ these guys...

-sV

http://www.hearmesnore.com

[dllfo]

My current experience with Apria is mostly positiive, and that is due to finding
the "right person" to deal with. The head of customer service performed magic to get my equipment to me the same day ...mostly. I say mostly because it became a...he said, she said thing between my Doctor's office and my insurance people. The lady, Courtnee, did not play the "blame game", she just got busy and made it happen. My billing has been ok.

The first time I delt with Apria....they screwed the billing up for months. I finally started asking for supervisors. I would write down their name, asking them if they understood how the system worked. If they said yes, and I got a bill the following month, I asked for THEIR supervisor. I swear I was talking to their CEO before they got it right. The sad thing is...all they had to do was fax their bill to my supplemental insurance. I gave Apria the lady's name and direct phone line. Her own fax number...Apria dropped the ball and billed me. The "CEO" apologized, and when I gave him the name of the supervisors who told me they would do it right...he said they would have a meeting about it.

And when you do find the "right" person at Apria...give them a pat on the
back. This lady I am talking about called me the other day, saying her boss
had read my letter to corporate and was putting it in her file. She said NO
ONE had ever, ever done that before. So if you are in the Sacramento area,
and you have a problem Apria can't seem to resolve, call Courtnee in the
customer service department. She is the "Right Person".