Yes, pretty much what I expect. Apria hasn't succeeded in getting a supply order right in the last 4.5 years, and they hedged and stalled over getting direct seals for my CL2, didn't want to get the Headrest for me, fussed and fewmetsed over every thing... including new straps.RogerSC wrote:If they're like my DME, they won't bad an eye, they'll just tell you that they won't get it or stock it.Kiralynx wrote:My Tap Pap arrived on Saturday, and I fit it yesterday. Slept with it last night, and slept quite well.
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Apria's gonna hate me when I ask for one of these for my next mask replacement.
The last time, I specifically gave them the order numbers, and they STILL sent the wrong mask. And when I called them up and advised them of this fact, they wanted to set up an appointment for me to bring it back to them. To which I said, "So, because you screwed up, I'm supposed to drive 60 miles round trip, spend about $10 in gas, and around two hours of my time." "Well, but you've opened the mask!" "30 day exchange, remember?" "We can't send a truck out after an opened package. You HAVE to bring it back." "So what you're saying is that, because you screwed up, I'm supposed to drive 60 miles round trip, spend about $10 in gas, and around two hours of my time, have I got that right?" "Well... but... I guess we can have an RT come pick it up." I said, "You do that."
And THAT is why I ordered the Tap Pap from CPAP.COM. Called at 3p on Thursday, and the mask was in my mailbox on Saturday.