Advice Needed-Is my machine going nuts?

[Pugsy]

Is the graphing data recorded separately and independently from the statistics?

SleepyHead pulls the statistics from the detailed graph files. That's why if you leave the SD card out of the S9 at night SH reports a big total goose egg even after you put the SD card in the machine and let it write the data that is stored internally to the SD card.
ResScan will of course show some data statistics...SleepyHead needs those graph files...ResScan doesn't.
So it does appear that statistics are separate from the graphs but I actually have no idea how the files get their data or where it goes and how is it maybe separate. Way beyond my computer file skill levels.

I just don't know how much I could/would rely on the statistics when I am seeing whacko graphs.
I mean even if they are separate...how much reassurance does it give me when I see the whacko graphs...like "can I trust the statistics to be correct". They probably are but it doesn't promote a lot of confidence.

[NateS]

Reset of therapy hours reverts all settings back to factory defaults so yes...you would have to reset everything so you want to make sure you write them down.

Reset is in the clinical menu setup area.
Configuration menu..."erase data" couple of lines below Language selection.
It erases all your therapy data and will reset the hours to zero. Total run hours on the machine is not changed though.

Now there is a "restore defaults" choice...it will reset all the settings and not erase the data...you might try that first if you want to.[

/quote]

Just got back home. Here are my Device Settings:



Is there anything else I need to write down to reset besides this? Looks like dozens of settings in the clinical menu! but can I assume that the rest of them are the default settings that will be automatically restored? (I know I will have to reset the clock and the leak alarm settings too.)

Nate

[Pugsy]

The other settings in the menu probably are the default settings but don't assume they are...write them down...just in case.
Your machine is pretty special machine and we don't want to risk messing something up.

[archangle]

If you haven't already done so, try a new SD card before resetting the machine. Any card 2 GB or a bit bigger will probably do. No need for ResMed cars.

[NateS]

If you haven't already done so, try a new SD card before resetting the machine. Any card 2 GB or a bit bigger will probably do. No need for ResMed cars.

Okay per archangle I tried a different SD card and had the machine write to it, but errors still appear.

Following that, I copied down all settings per Pugsy - 20 of them!; did a Restore Default, then made the necessary changes to bring all settings back to the previous ones; now I'll reinsert a reformatted SD card tonight, bring it back to the computer tomorrow and see what happens and will report back.

All advice and encouragement appreciated!

Regards, Nate

[NateS]

Postscript:

Just to add to the confusion and frustration, today and before re-setting my machine or re-inserting my sd card, SleepyHead seems to be again, I think, displaying accurate and complete graphs of the Statistics displayed in ResScan for the same night, while ResScan's own graphs are incomplete! If I go into Review mode/Graphing Options in ResScan, it refuses to display or make available to check off any graphs except Events and AHI. ***(See below)

Here is ResScan's Statistics for last night:



and here is SleepyHead's statistical display and then graphing:





Am I correct that SleepyHead is correctly graphing ResScan's Statistics? Or do they still look screwy to you experts?

If so, how is it possible that the ResMed's data on the SD card can now be read correctly, at least for today, by SleepyHead and not ResScan, whereas previously both programs misgraphed the screwy days?

Regards, Nate

*** By this I mean, here is what the Graphing Options panel gives me in ResScan on a correctly-graphed night:



and here is what the Graphing Options panel gives me on an inadequately-graphed night:



What happened to the checkboxes for the other available "--Graphs Viewable--"?

[idamtnboy]

What happened to the checkboxes for the other available "--Graphs Viewable--"?

Have you tried a reinstall of Resscan? If the installer is done correctly you should be asked if you want to repair the current installation. Try that. I kind of think the XML file that has the settings for Resscan may have gotten corrupted.

But first, how much free disk space do you have? Do a cleanup on your hard drive and get rid of all the junk. The type of problem you're describing can happen if your hard drive gets filled up. Resscan data files after downloading are huge. If you've been running Resscan for many months you may just have run out of HD space! Windows has some cleanup operations in the Computer/Properties dialogs. Or, CCleaner is a good freebie cleaning program.

[NateS]

What happened to the checkboxes for the other available "--Graphs Viewable--"?

Have you tried a reinstall of Resscan? If the installer is done correctly you should be asked if you want to repair the current installation. Try that. I kind of think the XML file that has the settings for Resscan may have gotten corrupted.

But first, how much free disk space do you have? Do a cleanup on your hard drive and get rid of all the junk. The type of problem you're describing can happen if your hard drive gets filled up. Resscan data files after downloading are huge. If you've been running Resscan for many months you may just have run out of HD space! Windows has some cleanup operations in the Computer/Properties dialogs. Or, CCleaner is a good freebie cleaning program.

Thanks for these suggestions. My C drive is less than half full:



However, I will try to locate the ResScan installer and run the Repair utility and report back.

Regards, Nate

[NateS]

idamtnboy -

Okay, I downloaded and ran the installer for ResScan 4.2 which is the version I was already using. However, I did not see a Repair option. Instead, it just proceeded to reinstall ResScan 4.2. Everything was the same as before - missing graphs. I then tried to reload the existing SD card using the Overwrite option, but nothing changed.

I will be going to bed soon, will reinsert the SD card and see tomorrow morning whether the Restore Defaults I did on the machine earlier makes any difference when copied over to the SD card.

If that doesn't resolve the problem, would it help if you could take a look at the files written to my SD card?

Regards, Nate

[myconoclast]

I'm not sure what's going on with your machine, NateS, but the same thing has been going on with my machine since mid-January. I have an S9 Autoset. I get the same weird spikes in the graphs in SleepyHead (and the crazy y-axis values), and in ResScan, some days I get all the graphs except Flow Rate, and other days all I get is AHI and Events. I've tried everything you've tried- new SD card, unplugging my machine, and resetting my machine to the defaults. Nothing has helped. I will try uninstalling and reinstalling SleepyHead and ResScan, but I really think there is something wrong with our actual machines and not the software.

All I get in ResScan for last night is AHI and Events. Here's my SleepyHead data from last night:



Here's a detailed look at the spike in flow rate- it's actually lots of spikes all within a small time frame:

[NateS]

myconoclast, this is uncanny!

You say: All I get in ResScan for last night is AHI and Events. Those are exactly the ONLY graphs I am getting on "goofed-up" days in ResScan. Yet the Stats in ResScan seem to be about the same as in SleepyHead, allowing for rounding. (Except for the charts which seem to be thrown off by the big vertical spikes, which I had assumed were caused when I would pull my nasal pillows out for a few seconds to readjust/reinsert them.)

And how can it be that SleepyHead is able to draw graphs from the ResMed sd card download and ResScan can't???!!! Is that what you see happening too? (That's what I deduce from your SH graphs.)

I tried to do a general Google search with words like ResScan ResMed SD card "Missing graphs" etc. but found no relevant hits.

I am reluctant to take the machine into my DME place because the one seemingly knowledgeable guy there is gone and they seem reluctant to tell me where he went. Everyone else there can't even seem to even keep straight what machine and supplies I use.

I wonder if jedimark or idamtnboy might be willing to examine our SD files if we uploaded them to a DropBox public folder, for example?

Regards, Nate

[Papit]

, . . . but I really think there is something wrong with our actual machines and not the software. . . .

Hi again, Nate. Been following your thread. I agree with myconoclast and would guess something intermittent is acting up in both your machines. I'd contact the mfr directly and inquire. Good luck to both.

[NateS]

I just sent this message to them:

Greetings to you both, jedimark and idamtnboy,

Would either or both of you consider taking a look at our SD card files after reading this thread?:

viewtopic.php?f ... 26#p798026

"by NateS on Sun Mar 10, 2013 5:39 pm

[NateS]

, . . . but I really think there is something wrong with our actual machines and not the software. . . .

Hi again, Nate. Been following your thread. I agree with myconoclast and would guess something intermittent is acting up in both your machines. I'd contact the mfr directly and inquire. Good luck to both.

Hi Papit!

I understand the logic of what you are suggesting, but how am I going to get past them saying that our ResScan software is supposed to be available only to registered professional clinicians and what are you doing with it and how did you get it? And we provide support of our software only to those who are authorized to obtain it? What would Microsoft say if I called them for support for Excel or Windows for example and told them I was having trouble with a copy I got from a friend or a street vendor in Singapore? {I don't do that - I buy all my regular computer software from authorized vendors.}

And also I would hate to be responsible for causing ResMed to track down and block off all members/patient's access to the ResScan software.

Regards, Nate

[NateS]

myconoclast,

When you click on ResScan//Detailed Graphs/Graphing Options (the squiggly icon to the right of your Serial No. box)/Detailed tab--->>>

What do you see?

Nate