Sold a refurb s9

[LSAT]

ps, what is the acronym DME stand for? Sorry newbie here!

Durable Medical Equipment Providor

[mnfe]

That is really unfortunate, I think we have the same DME. I have had nothing but good experiences with them, so to hear that they've been shady to someone else is disheartening. I thought I had found one of the good ones.

[Wildstar]

That is really unfortunate, I think we have the same DME. I have had nothing but good experiences with them, so to hear that they've been shady to someone else is disheartening. I thought I had found one of the good ones.

The entire affair struck me as odd. My original Respironics machine looked a little worn, but not to the extent of my s9. So I figured they were giving me the try before you buy l and perhaps it would have been ok for me to have a refurb during my 90 day trial. But the respironics was loud, sounded like a baby crying and had condensation issues. Exchanging it at the end of my trial, I would have thought the s9 would be new.

I will give them one last benefit of the doubt and hope that Charles Hilton the manager of this location steps up to the plate and takes care of their customer.

[NateS]

That is really unfortunate, I think we have the same DME. I have had nothing but good experiences with them, so to hear that they've been shady to someone else is disheartening. I thought I had found one of the good ones.

The entire affair struck me as odd. My original Respironics machine looked a little worn, but not to the extent of my s9. So I figured they were giving me the try before you buy l and perhaps it would have been ok for me to have a refurb during my 90 day trial. But the respironics was loud, sounded like a baby crying and had condensation issues. Exchanging it at the end of my trial, I would have thought the s9 would be new.

I will give them one last benefit of the doubt and hope that Charles Hilton the manager of this location steps up to the plate and takes care of their customer.

When you go in with the machine tomorrow, I suggest that you take someone with you who videotapes the audio and video of the entire confrontation, starting from the time you walk in the door. Don't try to do it yourself. Someone else needs to have nothing to do but hold the camera and be in charge of getting everyone in the frame at all times.

Good luck.

Nate

[jencat824]

ps, what is the acronym DME stand for? Sorry newbie here!

Durable Medical Equipment -this is used tp refer to the company that sells you your CPAP, and other types of medical equipment such as oxygen, wheelchairs, etc.
Jen

ps - I'm having a learning curve with quotes today, sorry

[Wildstar]

Quick update, and thanks to everyone who responded and gave advice.

I contacted Chuck the manager and in the email I sent, was very professional, laid no blame etc but wanted to give him the chance to "make it right."

I was met with zero resistance after I wrote management an email, unlike Liz, perhaps she just spilled her coffee? The manager made arrangements to meet me and gave me a machine that seemed brand new. He did make me sign a small handwritten part on the contract he came up with that said, "I verify that the blower has zero hours on it and the machine has no cosmetic errors." He was pleasant and mumbled something about "Our mistake we didn't explain it to you blah blah, so we made an exception blah blah." Whatever.

So did I get a new machine? I guess I'll never know. The nice thing is that this machine doesn't have a wheezing problem, doesn't smell like hospital cleaner, has no scratches, shows newer software from the older unit and is unlocked so I can completely change the settings. I think I got another recertified unit but this particular unit has a new blower and less cosmetic issues, if any. Probably a dud right out of the box when they tested it out of the box the first time they got it, so they probably sent it back to the manufacturer and simply replaced the blower on a new unit. My conjecture. I would have thought he would have made me sign something that said "I certify that this unit is completely new, new blower and no cosmetic damage."

All that aside, I'm completely happy and this new machine is so much better than the respironics its not even funny. Its even better than the used s9 they tried to saddle me with. I sleep longer and better and the machine is whisper quiet.

For fun I set my air pressure to 20 and it almost blew my nose off. That was entertaining trying to peel back my mask when my mouth looked like I was skydiving.

[Taringa542]

Look at the first four digits of the serial number, eg: 2212= Made in Australia in the year 2012, 2211= Australian made in 2011, if the first 2 digits are 23 then it is made in Singapore

Check your software, it should end in 905

The fact they got you to sign off as all OK suggests they are pulling a fast one & you will have no recourse. eg Serial starting with 22 or 23 & the year 10 or 11 which makes the software out of date & the machine 1-3 years old, depending on the time of year it was built

[Wildstar]

Look at the first four digits of the serial number, eg: 2212= Made in Australia in the year 2012, 2211= Australian made in 2011, if the first 2 digits are 23 then it is made in Singapore

Check your software, it should end in 905

The fact they got you to sign off as all OK suggests they are pulling a fast one & you will have no recourse. eg Serial starting with 22 or 23 & the year 10 or 11 which makes the software out of date & the machine 1-3 years old, depending on the time of year it was built

2312 - so its made in Singapore, is that any different than Australian?

Software 905...so I'm good to go there.

I agree it did seem a bit odd to have to sign an addendum...

[archangle]

Be sure and check the "run hours" in the advanced info menu I listed above. It must be on the line that says "Run hours."

I don't think the DME has a way to reset that, only the manufacturer.

[Taringa542]

Look at the first four digits of the serial number, eg: 2212= Made in Australia in the year 2012, 2211= Australian made in 2011, if the first 2 digits are 23 then it is made in Singapore

Check your software, it should end in 905

The fact they got you to sign off as all OK suggests they are pulling a fast one & you will have no recourse. eg Serial starting with 22 or 23 & the year 10 or 11 which makes the software out of date & the machine 1-3 years old, depending on the time of year it was built

2312 - so its made in Singapore, is that any different than Australian?

Software 905...so I'm good to go there.

I agree it did seem a bit odd to have to sign an addendum...

Just cheaper Labour

[Taringa542]

Be sure and check the "run hours" in the advanced info menu I listed above. It must be on the line that says "Run hours."

I don't think the DME has a way to reset that, only the manufacturer.

I think the OP has already done that, but the whole saga is FISHY!!

[Janknitz]

Deleted by author

[johnthomasmacdonald]

as i've said, the ethical standards in US healthcare would actually go up if the Mafia took it over

[chunkyfrog]

Mine was totally new, made in AUS.
OOp from cpap.com.
Probably the only guys I'd trust at this point.