firefoxsilver9 wrote:
My insurance is demanding a newer prescription since its almost a year old so i have to go to get it updated.
That is fair enough! Good luck with the whole transaction!
firefoxsilver9 wrote:
My insurance is demanding a newer prescription since its almost a year old so i have to go to get it updated.
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
Additional Comments: Sleepyhead software. ResMed Activa LT as backup |
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier |
Additional Comments: Mask Bleep Eclipse https://bleepsleep.com/the-eclipse/ |
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
Additional Comments: Sleepyhead software. ResMed Activa LT as backup |
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
Additional Comments: Sleepyhead software. ResMed Activa LT as backup |
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
Additional Comments: Sleepyhead software. ResMed Activa LT as backup |
I can't tell you how grateful I am to have found this thread on the day that I picked up my new auto CPAP. (I was searching for information on how to use the data software when I ran across this.) Prior to ordering the S9, I had searched for the features my doctor and I agreed on, and had specified the ResMed S9 Autoset in my order, but I didn't know there was a nearly-identical S9 Escape Auto that lacked the data features I was looking for. The morning I read this thread (last week), I had already picked up what I thought was an Autoset a few hours earlier. After reading this post, I got the CPAP out and looked, and it was indeed an S9 Escape Auto. When the DME went over it with me in the morning, it seemed to look like the machine I had ordered, so I'd had no idea to watch for this substitution.ChicagoGranny wrote: Be very, very careful with the name. What you want is the ResMed S9 AutoSet !
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It is very tricky. Don't fall for the ResMed S9 Escape Auto - it does not record the efficacy data on a card that can be used with the software.
sorry that happened to you. Seems like that DME was being a bit shady telling you there was no other version of the S9 than the Escape Auto and whatnot. Just gotta stay on top of things like this.Relieved wrote:I can't tell you how grateful I am to have found this thread on the day that I picked up my new auto CPAP. (I was searching for information on how to use the data software when I ran across this.) Prior to ordering the S9, I had searched for the features my doctor and I agreed on, and had specified the ResMed S9 Autoset in my order, but I didn't know there was a nearly-identical S9 Escape Auto that lacked the data features I was looking for. The morning I read this thread (last week), I had already picked up what I thought was an Autoset a few hours earlier. After reading this post, I got the CPAP out and looked, and it was indeed an S9 Escape Auto. When the DME went over it with me in the morning, it seemed to look like the machine I had ordered, so I'd had no idea to watch for this substitution.ChicagoGranny wrote: Be very, very careful with the name. What you want is the ResMed S9 AutoSet !
...
It is very tricky. Don't fall for the ResMed S9 Escape Auto - it does not record the efficacy data on a card that can be used with the software.
After discovering they'd given me the wrong device, I called the DME. The person I had worked with tried saying 1) there was no other model of S9, 2) this is just what they sell and it'll be fine, and 3) the Escape Auto is the newer version of the Autoset, so they don't want to give me old technology. She didn't get serious about solving the problem until I pointed out that I had clearly specified the model in a letter that accompanied my order. Once she agreed to replace it, she was as good as her word, and I received my S9 Autoset this afternoon. I am looking forward to getting started with it, but I owe you guys a big debt of gratitude and wanted to say so. Without this forum, I wouldn't have discovered the substitution until I had used the machine and tried to get data off of it. I don't know how they would have reacted to my wanting to return a used machine, but by being able to call the same day I picked it up, they had no room for argument. All's well as ends well, as they say.
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
Additional Comments: Sleepyhead software. ResMed Activa LT as backup |