S9 Elite to Autoset: Resscan 'freaks out' suddenly?

[hton]

Hi all,

Last night I tried a Resmed S9 Autoset after having used an Elite for one month. During this last month, I daily monitored what Resscan and Sleepyhead had to say about how well I behaved during the night. Both software packets worked fine. Now, neither of them behave anymore: Resscan shows almost nothing, Sleepyhead completely shows nothing. Let's focus on Resscan.

- The Autoset I received has been used. In the set up menu I restored all factory defaults. I formatted the SD-card that I, until now, had used with the Elite. First I formatted it in my PC, later on I formatted it using the Autoset ('erase all data'), and when that didn't work I even searched for - and used a tool by the SD card foundation that formats any SD card to the official standards of SD.
- I created a new patient in Resscan 3.16SP1 to be absolutely on the safe side that due to different machines and perhaps different data structures nothing would go wrong.
- Keeping the problem of Resscan misbehaving with my data of last night, I even installed the new version (4.01, I discovered it is available now).

Nada, niente, njet: nothing worked. The problem is as is shown in these screenshots:






Would anybody happen to know of a solution? The funny part, on the Resmed web site there isn't a link to contact support to be found anywhere

Thank you in advance for any replies,

Bye,

[greatunclebill]

double check to make sure you didn't inadvertently lock the sd card. if it is unlocked, try locking and unlocking it a couple times. the other possibility is that the s-9 writer is not writing to the card.

[Slinky]

Did you create a new patient?

[idamtnboy]

First I formatted it in my PC, later on I formatted it using the Autoset ('erase all data'), and when that didn't work I even searched for - and used a tool by the SD card foundation that formats any SD card to the official standards of SD.

The card MUST be formatted by the S9 to have it record data on it. If the Autoset you received refuses to format an SD card that you know is good, and if the card can be formatted by the Elite, then you got a bum Autoset, short & simple. Return it for a known good one.

[hton]

double check to make sure you didn't inadvertently lock the sd card. if it is unlocked, try locking and unlocking it a couple times. the other possibility is that the s-9 writer is not writing to the card.

Thanks for your reply. But it does contain data, the detailed data is there, so it is not a matter of being locked/not writing to a card.

[hton]

Did you create a new patient?

Thanks for your reply. Yes I did, I created a user 'APAP', in order not to possibly destroy the perhaps different file data from the Elite.

[hton]

First I formatted it in my PC, later on I formatted it using the Autoset ('erase all data'), and when that didn't work I even searched for - and used a tool by the SD card foundation that formats any SD card to the official standards of SD.

The card MUST be formatted by the S9 to have it record data on it. If the Autoset you received refuses to format an SD card that you know is good, and if the card can be formatted by the Elite, then you got a bum Autoset, short & simple. Return it for a known good one.

Thanks for your reply. The Autoset did format it without complaining, and the card does contain detailed data. The funny part is, now Sleepyhead, after the second night, normally recognizes all data (which I take it is still the detailed data that it combines and formats into the statistics page), but Resscan still doesn't.

[idamtnboy]

First I formatted it in my PC, later on I formatted it using the Autoset ('erase all data'), and when that didn't work I even searched for - and used a tool by the SD card foundation that formats any SD card to the official standards of SD.

The card MUST be formatted by the S9 to have it record data on it. If the Autoset you received refuses to format an SD card that you know is good, and if the card can be formatted by the Elite, then you got a bum Autoset, short & simple. Return it for a known good one.

Thanks for your reply. The Autoset did format it without complaining, and the card does contain detailed data. The funny part is, now Sleepyhead, after the second night, normally recognizes all data (which I take it is still the detailed data that it combines and formats into the statistics page), but Resscan still doesn't.

Is there an STR.edf file in the root folder of the SD card? Is so, post the contents here. You can use Notepad to read it.

[hton]

First I formatted it in my PC, later on I formatted it using the Autoset ('erase all data'), and when that didn't work I even searched for - and used a tool by the SD card foundation that formats any SD card to the official standards of SD.

The card MUST be formatted by the S9 to have it record data on it. If the Autoset you received refuses to format an SD card that you know is good, and if the card can be formatted by the Elite, then you got a bum Autoset, short & simple. Return it for a known good one.

Thanks for your reply. The Autoset did format it without complaining, and the card does contain detailed data. The funny part is, now Sleepyhead, after the second night, normally recognizes all data (which I take it is still the detailed data that it combines and formats into the statistics page), but Resscan still doesn't.

Is there an STR.edf file in the root folder of the SD card? Is so, post the contents here. You can use Notepad to read it.

Thanks for your reply

The problem strangely solved itself. On day 5, suddenly it can read it all data. Perhaps it needs more than 1 day of data? (Bug?)

[hton]

I cheered to early, obviously. This morning, with nothing changed, it does the same it did before. And not only for todays data, but for the data of the previous days as well. Either the software is buggy (well, it is clear it is Windows 3.1 software that has been patched to work on NT/2000/XP/Vista/7 ever since ) or the machine has some sort of defect. Oops, and I am trusting that machine to guard me during the night

Would anybody happen to know of an email address@Resmed for support on the software?

[idamtnboy]

I cheered to early, obviously. This morning, with nothing changed, it does the same it did before. And not only for todays data, but for the data of the previous days as well. Either the software is buggy (well, it is clear it is Windows 3.1 software that has been patched to work on NT/2000/XP/Vista/7 ever since ) or the machine has some sort of defect. Oops, and I am trusting that machine to guard me during the night

Would anybody happen to know of an email address@Resmed for support on the software?

Do you still have the Elite? Was everything working OK with Rescan and the Elite data? If so, I'm inclined to think your Autoset is bad.

There is no support from Resmed to end users for the s/w. They really don't want or expect patients to have and use it. The fact we do is something they deliberately overlook. That's the extent of the cooperation we can count on. What version are you using?

Let me ask again, is there an STR.edf file on the card. If so, can you post it so I can look at it, please. The STR file has the summary data in it. That is what Rescan reads. Jedimark has an alternate routine in SH to create the summary data from the detail data if the summary data file is not on the card, or is corrupt.

[hton]

I cheered to early, obviously. This morning, with nothing changed, it does the same it did before. And not only for todays data, but for the data of the previous days as well. Either the software is buggy (well, it is clear it is Windows 3.1 software that has been patched to work on NT/2000/XP/Vista/7 ever since ) or the machine has some sort of defect. Oops, and I am trusting that machine to guard me during the night

Would anybody happen to know of an email address@Resmed for support on the software?

Do you still have the Elite? Was everything working OK with Rescan and the Elite data? If so, I'm inclined to think your Autoset is bad.

There is no support from Resmed to end users for the s/w. They really don't want or expect patients to have and use it. The fact we do is something they deliberately overlook. That's the extent of the cooperation we can count on. What version are you using?

Let me ask again, is there an STR.edf file on the card. If so, can you post it so I can look at it, please. The STR file has the summary data in it. That is what Rescan reads. Jedimark has an alternate routine in SH to create the summary data from the detail data if the summary data file is not on the card, or is corrupt.

Thanks for your reply. Yes, everything was ok with the Elite and Resscan 3.16SP1. After the problems with this autopap I upgraded to 4.1, but the problems remain. The strange thing now is sleepyhead is able to read all data after it refused to do so in the first day (or 2), day after day. The Resscan however likes to take all the even days off it seems

I've sent you the file via PM. Thanks for your help

[idamtnboy]

Thanks for your reply. Yes, everything was ok with the Elite and Resscan 3.16SP1. After the problems with this autopap I upgraded to 4.1, but the problems remain. The strange thing now is sleepyhead is able to read all data after it refused to do so in the first day (or 2), day after day. The Resscan however likes to take all the even days off it seems

I've sent you the file via PM. Thanks for your help

The file looks OK to me, comparing it to others of my own. I don't see anything amiss with it. The only thing I can suggest is to do a complete reset of the S9, taking it back to factory defaults. I don't recall exactly where the choices are but they're in the clinical menu somewhere. The only thing you can't reset to original is the hours used.

Also do a complete clean reinstall of ResScan. Download and use a program called CCleaner to help clean up residue from the old installations. If SH is having problems also then this probably won't solve the problem.

There is a file on the SD card, that, if not calculated correctly will keep ResScan from reading the data file. Those are the .crc files. But, if all the detail files are being read correctly then that indicates the crc files are calculated properly.

One big difference between SH and ResScan Mark has mentioned. ResScan only uses the STR file to display the summary data. If there are any problems with it then ResScan won't read it. If SH doesn't find the STR file, or if it is corrupt, it creates a summary graph from the detail graphs.

I tell you what. If the place where you uploaded the STR file doesn't restrict data quantity too tightly, upload the entire contents of your SD card before you format it again. I'll download it and put it on a card and see what my copy of Resscan shows. One tolerance ResScan does have is if all the data is on the card in the proper folders it will read it. It does not require that the card have been physically written by the S9. If I can, or cannot, read the data that will give us a good indication where your problem lies, be it your s/w or the S9.

There are two files in the root folder of the SD card you can leave off if you don't want me to see your machine identification. I have no idea what I would do with that info anyway! I sure as hell won't remember it 5 minutes after I look at the file! Those are the identification.tgt and identification.crc files. I can use ones off my data card. I've done it that way before and it works.