Great experience with chin strap

[DaveL]

I ordered a PapCap, telling the vendor the size of cap I wear.
They sent it out. I had issues, and contacted them again. It would slip down over my eyes...not comfortable at all...

They provided helpful instructions telling me how to use it better; I tried, but that didn't solve my problem. They had also offered to send out a smaller PapCap. When I contacted them again, they rushed it to me.

The smaller PapCap is incredible. The customer service was the best. I'm sleeping better, and the PapCap is now solving my mouth breathing problem.

Lesson for me...ask for help when having problems. And check this forum for solutions, and recommendations for vendors.

Previous trials with my DME for assorted chin straps were stressful. They simply didn't understand cpap use and mouthbreathing.

I'm a happy customer with my PapCap, and will buy a PapCap again when I need to .

Thanks!

Dave L
Toronto

[Mr. Cellophane]

I ordered a PapCap, telling the vendor the size of cap I wear.
They sent it out. I had issues, and contacted them again. It would slip down over my eyes...not comfortable at all...

They provided helpful instructions telling me how to use it better; I tried, but that didn't solve my problem. They had also offered to send out a smaller PapCap. When I contacted them again, they rushed it to me.

The smaller PapCap is incredible. The customer service was the best. I'm sleeping better, and the PapCap is now solving my mouth breathing problem.

Lesson for me...ask for help when having problems. And check this forum for solutions, and recommendations for vendors.

Previous trials with my DME for assorted chin straps were stressful. They simply didn't understand cpap use and mouthbreathing.

I'm a happy customer with my PapCap, and will buy a PapCap again when I need to .

Thanks!



Dave L
Toronto

Hmmmmmm................

[DaveL]

I had tried several other chinstraps that my DME supplied...issue was occasional mouth breathing.
I hated the full face masks they set me up with, and went back to a nasal mask, with a simple chinstrap the DME sold me. It was a new mask to resolve any seal issues...But I still had problems with mouth breathing. I have been compliant for a long time. This was something new.
The DME rep wasn't helpful at all. I got good information here, but nothing usable from the DME. (I need to change. Again.)

I ordered the chinstrap after reading posts here and looking at a (poor) video on youtube. Frankly I was disappointed with the papcap they provided at first. It was a large.

I am very happy that they were able to provide a solution after several emails back and forth. And I'm particularly happy that they provided a new medium strap at no cost to me.

I don't like wearing the darn thing; but I sure don't like the effects of mouth-breathing. After all if I'm wearing a cpap rig, I want relief from OSA.

Devil's in the details. Darned if it isn't a continuous fight to resolve my sleep deprivation issues.

As I said, I'm a happy customer....and no I have no affiliation with the people that make the strap.
I simply want to share in case someone else is having issues after purchasing a strap. Perhaps they have the wrong size too.

DaveL