DME cant read S9 card - My computer can ????

[ShelleyH]

Okay, so every morning I get up and read my results from the night before on Rescan's software 3.11 I believe and check and see how I've been doing.

The first time I went to the DME provider, they said they couldn't read my card and nothing was on it. They said they reprogrammed it and gave it back to me. I put it in the machine. It did nothing different. I put it in the card reader and it reads the results with my software. . . in the SD card reader back in the machine each day and night. Nothing's wrong with the software I use. I even take a 30 minute nap during the day and download and then put the card back in the machine.

Today, I bring it in to the DME. They say it's taking an unusual amount of time to download and they don't know why. I haven't told them I have it downloaded because they are very protective of this information. . .like it is "gold" or something. DME kept my card today. I told them I want it back by tonight. They told me the machine will work without it. I said yes, but it won't keep track of the night's data.

Anyway, still waiting to here from them. They were going to try and figure out the problem with the SD card.

Did I do something that makes it difficult for them to read the information?

[Pugsy]

No, you did nothing to make them have problems with the card.
I suspect that they don't have a clue what they are doing.
You might want to have a blank SD card available for use in case they mess yours up or don't get it back to you tonight.
Any plain generic SD card will work. Doesn't have to be ResMed brand.

[ShelleyH]

Thanks for the reply. I think I might have one somewhere. If not, we have a Walmart I can run out and pick one up.

They don't look like they know what they are doing

[Roger2]

The first time I went to the DME provider, they said they couldn't read my card and nothing was on it.

When you downloaded the information to your computer, there is usually a message wanting you to designate whether to overwrite existing material or discard (at least mine always does). If you choose to discard it, the program erases the SD card. If you gave it to your DME before putting it back into your cpap machine, it would be blank. If you put it back into your cpap it replaces the erased material from the machines internal memory. That is the way mine has worked so far and I realize that mine is somewhat different but I would think that ResMed utilizes the same technology in all of their units.

Also, not all SD cards will work on this equipment. The high capacity cards are made for specific types of use as I have several of them for my video cameras and they do not work in my cpap. I checked with the maker of the one of my SD cards because I was planning on using several in other equipment and they advised that if whatever you plan on using it in does not specifically say it will take the high memory cards it probably won’t work.

Roger

[ozze_dollar]

The same thing happened to me. I went to see a sleep specialist and he could not read my card. When I got home I used my laptop and no problems.We dont have such things as DME here as our health system is completely different to yours.BTW what does DME stand for anyway?

[apneawho]

I said yes, but it won't keep track of the night's data.

Shelley,
I am pretty sure your data will be saved in your machine and will write onto your SD card whenever you replace it.

[mebeingme]

The DME needs to have the latest version of the software installed to support your unit.

[archangle]

It's not uncommon for a particular SD card to work in one card reader and not another. Either a particular card or a particular manufacturer/model of card.

It could also be what mebeingme said as well.

[GumbyCT]

The first time I went to the DME provider, they said they couldn't read my card and nothing was on it.

When you downloaded the information to your computer, there is usually a message wanting you to designate whether to overwrite existing material or discard (at least mine always does). If you choose to discard it, the program erases the SD card. If you gave it to your DME before putting it back into your cpap machine, it would be blank. If you put it back into your cpap it replaces the erased material from the machines internal memory. That is the way mine has worked so far and I realize that mine is somewhat different but I would think that ResMed utilizes the same technology in all of their units.

Most likely, this is/was the problem.

[Slinky]

DME = durable medical equipment and we often use DME to indicate the provider as well so in the situation you read DME in above it was the local DME provider being referred to. The DME providers usually carry a multitude of medical equipment and accessories but some actually specialize in just respiratory therapy equipment and supplies includng xPAPs. And rather than have to type out CPAP, APAP, BPAP, etc., etc. we often use xPAP to indicate any type of PAP device. We being North America.

[sleepnationtv]

They probably don't have the right version of Rescan installed.

[billbolton]

whether to overwrite existing material or discard (at least mine always does). If you choose to discard it, the program erases the SD card

No, it does nothing to the data on the SD card...... it just does not download the data you told it to discard into the ResScan data set. The data is still on the card.

Cheers,

Bill

[Slinky]

Just smile sweetly and ask what version of the software are they using? And w/sickening sweet smile and wide surprised eyes: Perhaps the last download was done on a newer version?

[ShelleyH]

Thanks for all the replies! DME called right at the end of the business day. They didn't have the right software to read the SD card.

They are waiting for the company to email them the right version of the software. . .not going to wait on them. Went and got another card.

Geez, they had to order the machine you would think they would have thought about the software issue???? Guess not. . and now I see that they are not as up to date as I thought. I'm used to having to research and figure out my own stuff.

Have a great day!

[chunkyfrog]

"Software is not for patients; it's against the law to adjust your own machine"--blah, blah, blah.