PR System One Remstar

[Timothy Lee]

Hi, I bought a new PR System One remstar and after using for a few weeks, the m/c just stop in the middle of the night. There is no display on th LCD and no bleep whsoever when I powered it up again. The system is restored aging after few hours. On the second night the same thing happened again. Please help. As I am not staying in the US so to send it back to the manufacturer is costly. Pls advice

[Slinky]

It is a known problem w/the PS S1s manufactured in 2010. I don't think I've read or heard of any of those manufactured in 2011 have this problem. PR will replace it - BUT - you are usually required to do so thru a local DME provider. Given your situation you might try calling PR directly at their toll-free number to find out the best way to handle return and exchange of your PR S1 (And I so wish that PR would drop that doggone REMStar name since they've used it for at least the last 3 series of PAPs they've manufactured and it is NOT a model name, they just tack it on every one of the PAPs)

[Timothy Lee]

I have not check edthe manufacturing date. Thanks for that new finding/rgds Tim

[archangle]

Check to be sure the machine is not in "auto off" mode. This will turn the machine off if you take the mask off. If you have a really large leak, it might make the machine turn off. If you're not sure, turn on the machine, take off the mask and see if the machine eventually turns itself off.

Is it possible you're turning the machine off in your sleep? Lots of people find they take their mask off and turn the machine off in their sleep.

PR System One machines are known to turn off on their own. Unfortunately, replacing the machine is usually the only real fix.

You might want to try removing the memory card, unplugging the machine for half an hour or so, then powering it back up. Might work, might not, but it's easy to try.

[Timothy Lee]

thanks for the reply. I will check the "Auto Off mode"

[Slinky]

I failed to say that you will find the manufacture date on the bottom of the PAP on the "lable" w/the serial number. And that the actual model names are Plus, Pro or Auto.

[Timothy Lee]

It's printed as "Remstar Auto" and I guess "20110104" is the date

[Slinky]

Hey! You've got a great device in that Auto - but one does have to wonder ... Try Archangle's suggestions and then if it still stops during the night of its own volition you are going to NEED the professional software download of data for the MORNING of a night that it has pulled this "stunt" and a printout of the Wave Form data. Most sleep labs and local DME providers don't "bother" to download the Wave Form data, all they are usually interested in is compliance data and the Wave Forms are a separate file from the rest of the data. The patient software doesn't even report the Wave Form data. And it is only available from the data card for the previous night even w/the professional software. But that Wave Form data is the ONLY data that substantiates your claim of its stopping during the night on its own to the best of my knowledge.

[Sparky223]

I have one of those machines, and had to take it back after 2 weeks. The air pressure would drop in the middle of the night.

[Jane1966]

I have this machine too. I have been using it for a year, and I have had no problems. How are you to know if the pressure drops in the middle of the night? That is concerning. I have lost about 20 pounds now, and I have noticed that I may need a pressure change. It doesn't quite seem to be working as well. I feel fine but am not sleeping as long or as well as I did previously and my AHI's have gone up from under 2 per hour to 2.5 per hour last I checked. This could be just me, but I have a regularly scheduled appointment with my doctor on the 20th so maybe he will have some ideas.

[Sparky223]

I have this machine too. I have been using it for a year, and I have had no problems. How are you to know if the pressure drops in the middle of the night? That is concerning. I have lost about 20 pounds now, and I have noticed that I may need a pressure change. It doesn't quite seem to be working as well. I feel fine but am not sleeping as long or as well as I did previously and my AHI's have gone up from under 2 per hour to 2.5 per hour last I checked. This could be just me, but I have a regularly scheduled appointment with my doctor on the 20th so maybe he will have some ideas.

I knew this because when I would wake up in the middle of the night I could hardly notice any pressure.

[Slinky]

Sparky, when we first turn our PAP on for the night it always feels like more pressure than later on during the night if we wake for any reason, or when we wake in the morning. There are times many of us have had to lift our mask, open our mouth or feel for the air at the allowed vent to make sure our PAP was even running at all.

We are talking about waking up during the night and the PAP not running at all, and may or may not restart for us when we push the button to turn it on. Or we wake up, feel no pressure at all, check for pressure and there is none and then all of a sudden the PAP willl start again on its own w/o our pushing the button or anything. Or those of us w/the EncorePro 2 software who just aren't doing as good as we've been doing w/o PAP therapy and check the Wave Form graphs can SEE where the PAP has stopped and started on its own a couple or few times during the night.

[Timothy Lee]

I think I may have solved the problem. last night, I use my defunct M series A flex power unit to run the PR System 1. So far no shut down The only difference is the amphere rating (4.5amp for the M series and 5.0amp for the PR System1). I guess it shoul be ok to use.

[archangle]

I think I may have solved the problem. last night, I use my defunct M series A flex power unit to run the PR System 1. So far no shut down The only difference is the amphere rating (4.5amp for the M series and 5.0amp for the PR System1). I guess it shoul be ok to use.

Be sure there's not just a problem with the AC power plug where it plugs into the PR system one power supply. Or in the plug on the back of the blower unit. Wiggle the connector and see if it shuts down.

[robysue]

It is a known problem w/the PS S1s manufactured in 2010. I don't think I've read or heard of any of those manufactured in 2011 have this problem.

Just updating the data on this problem: My (first) PR S1 BiPAP Auto that had firmware 2.01 and a Dec. 2010 manufacture date DID have this problem and was sent back to PR (by my DME) in late April.

PR replaced it with a S1 manufactured in April 2011 with firmware 2.02. And I have already experienced waking up with the machine off once without me turning it off. (And Auto On/Off are both OFF). Haven't yet officially reported the problem because I cannot be sure the cat didn't turn it off, but I'm being much more careful these days about kicking the cat out of the bedroom when I go to bed so that if it happens again I'll know it's not the cat.