weird S9 humidifier problem

[MoodyDragon]

Hi folks. I just bought a S9 Resmed machine with the H5i heated humidifier.

My problem is the humidifier works when I use the warm up option but does not work during regular cpap operation. So effectively, I get no humidified air at night.

I have tried the Climate control at 'Auto', 'Patient' as well as 'Manual' settings. The humidifier setting is at '3' and I use the slimline tubing (not climate control). I use a Mirage Quattro full face mask.

Am I doing something wrong with the programming. Clearly, the humidifier works (it heats, it shows the little orange light inside the chamber....) but does not heat during the actual operation.

I would be grateful for any help. Thanks!

[cpapernewbie]

Have read so many similar complaints in the past.

Why not check your room humidity first? If your room humidity is more than 50% - you do not need more humidity..
Those humidifier is programmed to work to produce more humidity only when you need it.

[elena88]

I couldnt get any humidity out of mine till I took it up to five.. nothing at three..

[MoodyDragon]

Thanks the raising of humidifier level helped! I live in Las Vegas so excessive humidity is not a concern for me. Thank you!