S8 Problem Resolution ?

[GardenFan]

Would appreciate advice -- new Resmed S8 Autoset : Have used this new machine for 4 nights. Previously 5 years on Respironics. Called because the heated humidifier is not functioning correctly....water is ice cold -- I know it is supposed to cycle on and off to maintain a constant temp, but this is different. The heater does not come on at all no matter where the dial is set, or comes on for a short time, then shuts down completely for the rest of the night -- and most concerning is that if I just touch the dial (not turning it, just touching it), or touch the machine, the heater will come come on or shut off. In any case I woke several times to find ice cold water -- and I am concerned there is a short somewhere in the machine.

Also the machine was not set to my prescription range, so guessing that it may not have been checked out completely before it was sent to shipping..

When I called -- the person had no answer and was supposed to return my call, but did not for 2 days. I called again and the person said that I should send it back and they would see if they could duplicate the problem, then they would have to send it to the mfr and see what they wanted to do, which was most likely be a fix, and may take awhile.

This is a new machine that did not work correctly out-of-the-box it seems. However, the policy, he said, is that a defect out-of-the-box means that you MUST open it and use it the very day that it is DELIVERED and call the next. I did not use it for a week because I had a cold.

I called after the second night of use. The first night I discovered the max pressure had been set 10 higher than my scrip. The second I figured out that the heater was not functioning correctly. He said another person would call and explain policy again. But now that I see that just touching the machine or dial can turn the heater on or off, I will not use it.

I would appreciate any feedback -- and pass on what I did not know before, that you must use the machine the day it is delivered and report any problem the day after delivery or you may have paid for a defective machine w no recourse. Thanks.

[LSAT]

Regardless of where you bought it, there is normally a 2 year mfg warranty.
If you got a S8 and not an S8 II you may have gotten an old machine.

[GardenFan]

Yes, this is a new Resmed S8 II Autoset -- purchased online here -- was told the mfgr warranty means fixing it. What seems a shame is to pay top dollar for a fixerupper ---

[scrapper]

This might sound stupid, and I don't mean it that way--I offer it only in an effort to try and help you.

Try disconnecting the humidifier and reconnecting, ensuring that it is properly clicked.

Seems simple enough, but one night I struggled with the humidifier on and off all night when I was on the road. The next morning I disassembled the unit from the blower and reconnected it........and viola'...it worked correctly.

If someone has not helped you set the pressure correctly, you can do that yourself. PM me if you wish some instructions.

I agree with you that if your machine is faulty it should be replaced with a brand new machine...but hopefully it's just a bad connection or something simple.

[GardenFan]

Yes, scrapper, that's how I spent the wee hours of the second night -- rereading, reconnecting, reassembling, refreezing etc.... Can't believe I was told it can't be treated as an out-of-the-box defect because I didn't use it the day it was delivered.....maybe the person that call back will correct that --

[jules]

if your problem is with cpap.com then deal with them and contact johnny goodman there

this really isn't a forum to vent your gripes about their service

[GardenFan]

Well, gee, jules, I thought I may come across someone who had a similar problem with the heater, and a resolution, so I could use it tonight. And, maybe some people, however few it may be, don't know about the delivery date policy ....which seems like a good piece of info people could use if a similar situation to mine arises after delivery. Anyway, thanks.

[GardenFan]

The defective machine will be replaced -- and she seemed to say that that "policy" information given by the two previous people on the phone was inaccurate.
Now to start saving up for the S9 ---