Downloaded the ResMed software but the drivers won't install

[luv2sleep]

I downloaded the ResMed software onto my new laptop computer and although the software downloaded the driver would not install. I bought the USB adapter and when I plug it in, it also attempts to install the driver. The software cannot find the find the machine that has the data. This is so frustrating! I worked and fussed on it for 2 hours last night. I even uninstalled the software and downloaded it again twice. Everything works but I cannot get the driver installed. Anyone have any advice?

[Sleeprider]

What operating system? What Resmed software did you download?

If running EncorePro 1.8.x, for Vista, you are looking for the file 2800_2KXP.INF located in EncorePro/Smart Card Readers/Vista Drivers. Did you run the setup.exe out of the Smart Card folder?

[falvesjr]

She's talking about ResScan for ResMed machines, not Encore for Respironics...

luv2sleep, I recently installed ResScan 3.7 on a Windows 7 netbook and it went perfectly. I also use the USB adapter and it works like a charm. What version of Windows are you trying to install on?

[luv2sleep]

She's talking about ResScan for ResMed machines, not Encore for Respironics...

luv2sleep, I recently installed ResScan 3.7 on a Windows 7 netbook and it went perfectly. I also use the USB adapter and it works like a charm. What version of Windows are you trying to install on?

Windows Vista Home. The instructions said you had to have Windows 2000, XP or Windows Business Vista. I have the home version. I guess I could get my Windows 7 upgrade and try it then.

[macsmermaid]

I just had this same problem this morning, but I have XP.

There is a little pamphlet in the box that the card reader comes in that tells you where to go to update the driver (I am not a big PC person so I can't remember exactly and the PC is not here with me). It was something like control panel> system> hardware> drivers> smartcard readers >then you will see the smartcard reader and click on it and there is a place to search for driver updates. I'm sure I missed something in the chain of windows directions

Let me know if you think this might be your problem and I will go find the pamphlet and give you the exact windows commands.

[macmermaid]

I just realized you are using the USB cable - but I'm sure the windows commands are the same to get to where to update the driver.

[falvesjr]

Vista has always had problems with drivers, so if you're thinking about upgrading to W7, now might be a good time!

Just so you know, I'm using it with W7 "Starter", which is the lowliest version, and I didn't upgrade the driver either. The one that installs with ResScan 3.7 works fine.

Keep us updated!

[luv2sleep]

Well, I have tried everything that I know how to do and tried to find the drivers by going through the control panel, system, etc. It just never downloaded and I don't know why. I ordered my Windows7 but it won't be here for a while.

[billbolton]

Vista has always had problems with drivers!

No more or no less than Windows 7.