Post
by skittles » Tue Dec 09, 2008 11:01 am
Ok - I must be a moron then.
After my insurance company denied my equipment until January, I decided to go out on my own and purchase a machine.
The DME was willing to sell me the "used" one I had for 3 weeks at $500.00. I found one on cpap auction for $107.00.
They charged me $42.00 for the hose, $9.00 for a filter, and TRIED to bill me for a humidifier for $1100.00 when the machine had an integrated humidifier, which the billing department had no idea was possible -- they kept trying to tell me the invoice said machine with humidifier -- and I said yes, it had a humidifier, but it was PART of the machine. They finally had to get their manager to bring one of the machines to them so they could see what the heck they were supposed to be billing people for.
So, I ask you -- who or whom is the moron - me or them??
Also, they tried to bill me for 2 months usage of the machine when I had it for 3 weeks -- I threatened them with the Better Business Bureau, and they backed down right away.
Now, put a little old lady on the same phone call, confuse her a bit, and I bet they would get every penny they billed her, whether it was right or wrong.
I have alot of issues with these medical companies -- after spending time in the waiting room, I heard how they talked to some of the elderly customers, and I think it was awful.
I will never deal with them again -- I will purchase my equipment outright.
Skittles
The world is full of doubt, indeed, but fuller still of hope.