Encore Viewer Compatability Problems

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
garyvd
Posts: 5
Joined: Tue Sep 23, 2008 4:22 pm

Encore Viewer Compatability Problems

Post by garyvd » Sat Dec 06, 2008 11:44 am

Hello
I ordered a Respironics smart card reader and software. I installed the viewer software (ver. 1.0) as directed and when I tried to install the smartcard software It failed because it required version 1.3 of Encore Pro, not the encore viewer software 1.0. I assumed since they were bundled together that I had everything I needed. Anybody know what I'm doing wrong? Did I order the wrong thing?

Thanks a lot
Top
jules
Posts: 3304
Joined: Mon Nov 27, 2006 10:51 pm

Re: Encore Viewer Compatability Problems

Post by jules » Sat Dec 06, 2008 11:56 am

I understand the driver is on the CD for viewer - search there for it - if not then the driver is at 2factors.com about half way down this page

http://www.two-factor.com/shop/index.php?productID=115
Top
User avatar
deerhound
Posts: 397
Joined: Sat Oct 18, 2008 6:15 am
Location: Corrales, NM

Re: Encore Viewer Compatability Problems

Post by deerhound » Sat Dec 06, 2008 12:10 pm

The driver for the reader is on the Encoreviewer disc and automatically installed when I installed my software. You may have to go to device manager to uninstall the driver you installed and then reinstall EncoreViewer.

Dale

_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier
Mask: AirFit™ P10 Nasal Pillow CPAP Mask with Headgear
Additional Comments: Home made ceiling mounted hose hanger, Backup machine: AirCurve 10 VAuto. settings EPAP 8 IPAP max 20
AHI:
Untreated 156
Treated 1.1
Top
User avatar
plr66
Posts: 1339
Joined: Sun Sep 07, 2008 6:33 pm

Re: Encore Viewer Compatability Problems

Post by plr66 » Sat Dec 06, 2008 12:12 pm

Yes. The CD for the card reader is completely unnecessary. Hard to believe they're still sending it out with the bundled package due to the continuing confusion we've had with this. Just install the CD for the software, and you will be fine.
DeVilbiss IntelliPap Std Plus with Smartflex; Transcend miniCPAP & Everest2 w/humidifier & batt for travel. UltraMirage FFM; PadACheeks; PaPillow. Using straight CPAP at 13.0/passover humidifier. AHI consistently < 1.5. Began CPAP 9/4/08.
Top
garyvd
Posts: 5
Joined: Tue Sep 23, 2008 4:22 pm

Re: Encore Viewer Compatability Problems

Post by garyvd » Sat Dec 06, 2008 12:38 pm

Thanks everybody. Its working fine now.
And you are right plr66; the reader/writer software CD is now a dog toy.
Garyvd
Top
User avatar
Goofproof
Posts: 16087
Joined: Mon Dec 05, 2005 3:16 pm
Location: Central Indiana, USA

Re: Encore Viewer Compatability Problems

Post by Goofproof » Sat Dec 06, 2008 12:41 pm

Give a dog a bone. What OS are you using? IF it's "Vista 64 bit" the driver isn't supported, the driver will work with "Vista 32 Bit computers. Jim
Use data to optimize your xPAP treatment!

"The art of medicine consists in amusing the patient while nature cures the disease." Voltaire
Top
garyvd
Posts: 5
Joined: Tue Sep 23, 2008 4:22 pm

Re: Encore Viewer Compatability Problems

Post by garyvd » Sat Dec 06, 2008 3:35 pm

I'm running Vista and its working so I must be 32 bit.
gary
Top


Return to “CPAP and Sleep Apnea Message Board”