Anonymous wrote:SleepRider - can you please provide the name of the Apria branch that told you that nonsense. Certain people "in the know" may want to call them.
Also, All NEW M Series come with part number 1029416 inside, which is 1 Pollen Filter (the black one) and 1 Ultra Fine Filter (the white one). This is common knowledge.
May I also suggest that in addition to coming onto a forum and complaining, you kindly ask for the name of the person giving you that ridiculous information? Then you call back, ask for the business owner and explain what occured.
Just my 2¢.
Ummmmm....... With all due respects, I didn't read his post/poll as "complaining"......merely asking a question about who received the fine filter(s) with their machines when they were purchased. Many new users have no idea what they're SUPPOSED to be getting with these machines until they compare notes with other users. All too often, they're just handed a box of "stuff" and sent on their way to figure it out for themselves. Other times it's delivered to their homes by a delivery service (UPS/Fed Ex) or just dumped off by someone from the DME's shop.
If you're really part of this industry and have any clout, my suggestion would be to start kickin' some A$$ with the so-called "customers" (DMEs).
But, I agree with the rest of what you said.......but the new users don't know and are being led around by the nose.
Sleeprider,
I didn't vote in your poll because I purchased my equipment from CPAP.COM and received two foam filters and two fine filters......plus, I also purchased a number of extras of both. I've never actually used the fine ones, but I have them in reserve if I feel the need. A couple of years ago, we had some forest fires in this area, too, but since we kept the house shut up all day and all night, the amount of smoke (in the house) wasn't really noticeable.
Good luck with your situation.
Den
(5) REMstar Autos w/C-Flex & (6) REMstar Pro 2 CPAPs w/C-Flex - Pressure Setting = 14 cm.
"Passover" Humidification - ResMed Ultra Mirage FF - Encore Pro w/Card Reader & MyEncore software - Chiroflow pillow
User since 05/14/05