Remstar Buzzes late at night and wakes me up.

dompapster · Post by **dompapster** » Fri Jun 20, 2008 8:30 pm

Hello All,

Love this new RemStar M Series A-flex machine. But it has a specific problem. It does wake me up at night after it has been running for several hours. The motor (compressor) whatever it might be inside the little device begins to hum.

Is anyone else experiencing this issue?

Really a shame because I like the device a lot, but if it wakes me up, it is pointless.

Guest · Post by **Guest** » Fri Jun 20, 2008 10:06 pm

dompapster,

How long have you had the Remstar M Auto with A-Flex???

If it is under 30 days, the will Repair it or Replace it if they find anything wrong with it, if it's more than 30 days, your going to (more than likely) get a refurbished one...

Mine was under 2 months old and I sent it to my online place of purchase to be checked out, they sent it to Respironics and they gave me a refurbished one, go figure! There was nothing wrong with my machine I sent in for repair so I had to fight (tooth & nail) to get a brand new one, that was over 2 weeks ago and I still haven't recieved it!

So, if you machine is indeed under 30 days old, contact the person you bought it from and ask them to replace it with a brand new one or try to get a refund! Then go elsewhere to purchase another one and be sure and get a copy of your prescription as well...

Keep us posted.

SleepyNoMore

JZ · Post by JZ » Fri Jun 20, 2008 10:41 pm

My Remstar M Auto with A-flex is very quiet and does not change noise levels during the night. I presume the machine could increase in sound at the point that it increases air pressure. I have my pressure range set from 7 to 14 and have never heard a change in the machine sound.

Wulfman · Post by **Wulfman** » Fri Jun 20, 2008 10:49 pm

Is it a "hum", "buzz" or an "alarm" that you're hearing?

If it starts abruptly, it might be an alarm for the following setting:

Mask Alert=On/Off (beeps on large leak, mask removal).

If, in fact, that's what you're hearing, there's nothing wrong with your machine and the setting can be turned off in the setup menu.

Den

dompapster · Post by **dompapster** » Sat Jun 21, 2008 9:53 am

Thanks all for comments. It is not an alarm. It is definitely the motor/pump thingy that is making the noise. It happens after it has been running for several hours. It never stops throughout the night regardless of my status, asleep, awake or whatever.

I can take the machine and hold it near my ear and I hear the motor buzzing.

Wulfman · Post by **Wulfman** » Sat Jun 21, 2008 10:00 am

Then you want to bring it to the attention of the place you got it from ASAP. If it's a local brick & mortar DME shop, they may (should) provide you with a loaner while your machine is being sent in to the factory (if it needs to be).

Den

GumbyCT · Post by **GumbyCT** » Sat Jun 21, 2008 6:54 pm

Did you try turning the C-flex OFF? Don't know why you would use C-flex when you have A-flex but try it w/o either.

Even if that is the problem I would turn it in for repair.

Good Luck,
GumbyCT

techno-snoreus · Post by **techno-snoreus** » Sun Jun 22, 2008 7:04 pm

I have an M series, non A-flex, with the C-flex turned off and it does the same thing!!!!

It started not too long ago and sometimes it gets so loud it wakes me up. It's over three years old so I know it's not under warranty. I have another one in the hold though in case this one goes out. But I don't use it because it whines.

So, you're not crazy!

Wulfman · Post by **Wulfman** » Mon Jun 23, 2008 4:10 pm

techno-snoreus wrote:I have an M series, non A-flex, with the C-flex turned off and it does the same thing!!!!

It started not too long ago and sometimes it gets so loud it wakes me up. It's over three years old so I know it's not under warranty. I have another one in the hold though in case this one goes out. But I don't use it because it whines.

So, you're not crazy!

The M Series machines only came out at about this time of year in 2006......that's only TWO years.

I'd still try to get the factory to fix it. I've seen quite a few stories about them fixing things that have gone out of warranty. What's the worst thing they could say?

Den

techno-snoreus · Post by **techno-snoreus** » Mon Jun 23, 2008 7:58 pm

Wulfman wrote:
techno-snoreus wrote:I have an M series, non A-flex, with the C-flex turned off and it does the same thing!!!!

It started not too long ago and sometimes it gets so loud it wakes me up. It's over three years old so I know it's not under warranty. I have another one in the hold though in case this one goes out. But I don't use it because it whines.

So, you're not crazy!
The M Series machines only came out at about this time of year in 2006......that's only TWO years.

I'd still try to get the factory to fix it. I've seen quite a few stories about them fixing things that have gone out of warranty. What's the worst thing they could say?

Den