Design Flaw with Respironics Mask

david11697 · Post by **david11697** » Mon Mar 03, 2008 7:56 am

This morning my ComfortGel Nasal CPAP Mask with Headgear 1009042 broke. I bought this mask on 22 Dec 2007 to replace the identical mask I bought fromm you on 11 May 2007. Both broke in the identical place - the cup for the little ball that connects the strap to the mask itself.
Once might have been attributable to low quality control, but twice seems to indicate a basic design flaw. Surely these masks ought to last more than two months!

Guest · Post by **Guest** » Mon Mar 03, 2008 8:25 am

The place to initiate customer service related communications with our host is the number on the website. 800-356-5221.

Julie · Post by **Julie** » Mon Mar 03, 2008 7:20 pm

Respironics masks are notorious for falling apart quickly - it's not necessarily a flaw with 'that' mask alone (been there with Comfort Select in the past).

RipVW · Post by **RipVW** » Mon Mar 03, 2008 7:54 pm

Do masks carry any warranty whatsoever?

Goofproof · Post by **Goofproof** » Mon Mar 03, 2008 10:41 pm

For info only: That can be repaired with 2 part Epoxy, it's a problem with all masks from them that use that ball clip. Even the Comfort Full.

You have to not make the mask too tight, and use "Kid" Gloves when removing the ball snap. I broke two before I learned to be careful, now I don't break them, some are over 6 months old. Jim

Jamming your fingers under the strap and prying the ball out, forces the ball down instead of out, and it breaks the ear's off the mask. Force is applied in the wrong direction = Broken mask.

bap40 · Post by **bap40** » Tue Mar 04, 2008 8:30 am

I use that style of mask also. Although it hasn't broken at that point, I am very careful with it because right from the start, I thought it would be an easy breaking point. That ball is not easy to remove.

Slinky · Post by **Slinky** » Tue Mar 04, 2008 8:47 am

I never liked those ball snaps. I undid one lower strap at the velcro end to remove my masks rather than use the snaps. It doesn't take any time at all to "know" just about where the velcro end "fits" on your strap to redo your fit when you put your mask back on.

This didn't work very easy w/the Quattro at first until I learned that tightening the upper straps isn't always the best way to eliminate leaks around the eyes. Once I loosened those upper straps a bit removing the Quattro via just undoing one lower strap by its velcro end instead of the snap works great.

Guest · Post by **Guest** » Tue Mar 04, 2008 8:52 am

David11697,
If you'd like I can send you my old comfortgel mask and headgear. It is also a 1009042. I think it is a medium but on the side it says ComfortGel S M. It was barely used but I did boil the cushion to try the custom fit.

PM me if you'd like me to send it to you.

Deb

HumanBean · Post by **HumanBean** » Tue Mar 04, 2008 8:56 am

I'm the author of the above post. I forgot to log in first. Anyway, let me know if you'd like me send the mask.

Deb

Design Flaw with Respironics Mask

Design Flaw with Respironics Mask

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