Encore Pro Problem

Sleepless_in_LM · Post by **Sleepless_in_LM** » Thu Jan 10, 2008 12:14 pm

Been gone for awhile from this forum. Decided CPAP was running too much of my life, but I am back with a problem. Have used the old Encore 1.5 with TwoFactors reader for a couple years(back from the days of the free download at Respironics). Hadn't used it for a couple months. Went to use it the other night, and it reads the card fine, but errors when it tries to write to the database. Also had it setup on my work computer and took it there and tried with the same result.

1) Does anyone have a clue what could have happened to both setups. I always download the info at home and exported the database and took it to work for easier printing. So I guess if one is currupt, they both could be... but it worked last time I used it.

2) Been wanting to install it on my laptop for quite some time, but not sure if I can make this old version work on Vista. Anyone had any luck?

As always, any help is greatly appreciated!

Wulfman · Post by **Wulfman** » Thu Jan 10, 2008 12:58 pm

Sleepless_in_LM wrote:Been gone for awhile from this forum. Decided CPAP was running too much of my life, but I am back with a problem. Have used the old Encore 1.5 with TwoFactors reader for a couple years(back from the days of the free download at Respironics). Hadn't used it for a couple months. Went to use it the other night, and it reads the card fine, but errors when it tries to write to the database. Also had it setup on my work computer and took it there and tried with the same result.

1) Does anyone have a clue what could have happened to both setups. I always download the info at home and exported the database and took it to work for easier printing. So I guess if one is currupt, they both could be... but it worked last time I used it.

2) Been wanting to install it on my laptop for quite some time, but not sure if I can make this old version work on Vista. Anyone had any luck?

As always, any help is greatly appreciated!

Teach YOU to stay away so long.......

You're not being very specific as far as to the errors you're getting.

Vista needs Encore Pro V. 1.8.

You using any USB hubs......or did you change the location of your smart card reader?

Den

Sleepless_in_LM · Post by **Sleepless_in_LM** » Thu Jan 10, 2008 1:30 pm

Yeah, I know! Been away too long. Life has a way of bringing you back.

I work enough in computer support that I know I should post the actual error, but the reader is at home and I am not. Encore reads the card just fine. It recognizes my name, etc. Asks me it I want to continue. I say yes. It says it is downloading information from the card. Then it switches to updating database. Thats when it errors out and tellls me it can't write to the database. I am pretty certain the card reader is fine. I am guessing either the data off the card is currupt, or the MSSQL database is corrupt...???

No hubs. Straight into the USB. Nothing has changed since last time when it was working swell. My mantra at work is OE (operator error), which is almost always correct, so I guess I better not rule that our either.

Not to hip on buying a new version. Are they even back to selling it again?? But would like to get it working on my Vista laptop.

Problem is I have a Doc appointment coming up and I always drive him nuts by taking the printouts and the MyEncore printouts to show him what is happening, and I hate disappointing my Doc. I already have a note in my file that says his PA is not allowed to see me bacause I am a "difficult patient." Sure hate to lose that label Besides that, hate to admit it, but I have put on a few holiday pounds and am wondering if treatment is still going OK.

Thanks for any help!

Wulfman · Post by **Wulfman** » Thu Jan 10, 2008 1:39 pm

SO.....since you work in "computer support", you're telling me that it's NOT an ID 10 T error??? (ID10T)

OK......just had to have a little more fun.

Please read the following thread.....not necessarily because the answer is there, but it shows where to find your log files.......they may give you a clue as to what's going on (or not).

viewtopic.php?p=234766

Den

Goofproof · Post by **Goofproof** » Thu Jan 10, 2008 2:00 pm

Glad you came back, you probably have a lot of P.M.'s to catch up on too. Jim

sleepycarol · Post by **sleepycarol** » Thu Jan 10, 2008 2:05 pm

Okay -- I am new at this and if I am wrong you can scream at me -- I won't cry long!!

Are you trying to use it with Vista? I know this seems like it is pretty simple but I notice you want a copy that will work with Vista and to my knowledge the older versions won't.

Just a thought -- and maybe not a complete thought.

6PtStar · Post by **6PtStar** » Thu Jan 10, 2008 2:29 pm

I don't think he is in Vista yet. The problem with Vista is that it won't install. Since it is installed and just won't load the card to the data base Vista is not the problem. The only thing I can think of is maybe the data base is not turned on and running. Other that that I don't know.

Jerry

KenC · Post by **KenC** » Thu Jan 10, 2008 2:40 pm

Dumb question, but is your SQL service running before you run Encore?

Sleepless_in_LM · Post by **Sleepless_in_LM** » Thu Jan 10, 2008 4:23 pm

The Vista issue was just thrown in as a wish. I am not using Encore with Vista. I just would like to do that since my laptop goes with me everywhere and it has Vista. But as already pointed out, my version of Encore is too old to work with Vista.

The two machines I have it running on are both XP's. The MSSQL server is running prior to starting Encore. In fact, if it is not, Encore gives you an error on startup that it can not connect to the database. Everything seems fine. It reads the card, light is green, takes a few minutes reading the data.... then it changes to "writing data to the database" and poof! Error! I have a long meeting tonight, but I will try to post the exact wording of the error later tonight.

Thanks all. If you have any ideas, let them fly. It certainly could be an ID 10 T error (thanks Wulfman, I liked that. It certainly will be used regularly around here from now on)

Sleepless_in_LM · Post by **Sleepless_in_LM** » Thu Jan 10, 2008 6:30 pm

Sorry folks! Can't explain this, but got home and tried to repeat the error, and everything works fine. I have several interactions from yesterday that now show up, but are blank....?? Don't know. Just chalk it up to OE, I guess. And, by the way, I did need to bump my pressure a bit, so I hope that helps!

Thanks for the suggestions!

sleepycarol · Post by **sleepycarol** » Thu Jan 10, 2008 6:34 pm

Glad you got it going okay.

Maybe you looked at it wrong last night and it decided to be uncooperative

Or it could be female and fickle

Or it could be a male and stubborn

Encore Pro Problem

Encore Pro Problem

Re: Encore Pro Problem