kteague wrote:I think I'd call back the person who didn't know what is in the box and ask them to transfer me to the person who does know, right up to the top. It is insane that they expect you to believe you were assigned equipment and nobody knows what. Somebody knows.
My guess is that readers on this forum are an exception, and in times past, rarely has equipment ever been questioned, so having a ready answer has not been necessary. But that's not to say there is no answer.
Good luck at sorting this all out.
Kathy
You're so right, Kathy. The vast majority of people prescribed "cpap" probably never question
anything about what they're given. They use it, or try to, and that's it.
Most didn't really want to use a machine and mask anyway, so as soon as they have trouble exhaling against pressure or the mask wears a hole in the bridge of the nose and leaves marks on the face, they quit. They never know it could have been a LOT more comfortable...doable.
The high dropout rate for this kind of lifesaving treatment could be made soooo much better with just a little education and real support. Not just a followup phone call or two of "How's it going?" (Fill in your own answer.) Then, "Oh, well...you need to keep trying. It takes time to get used to." If there's any phone call at all.
There are so many newly diagnosed people coming through the doors of the DME stores, it doesn't matter if half of them drop out after receiving whatever the DME wants to give 'em.