Where's Rod Serling?

ejdischer · Post by **ejdischer** » Tue Sep 04, 2007 5:28 pm

So today I call Apria. I ask about them sending me a Swift 2, some filters, and some fine filters for my M-Series. She says, "No problem. We'll have them out today and you should receive them in two to three business days." I thought I called the wrong number. Anyone see pigs fly today?

jasper · Post by **jasper** » Tue Sep 04, 2007 5:30 pm

Is this the same Apria that never heard of APAP (let alone A-flex) when I tried to order it last week?

Babette · Post by **Babette** » Tue Sep 04, 2007 7:37 pm

Hey! They're learning how to lie to you in a new an improved way! Do let us know what you actually receive!

I am a very lucky lady. I don't have deal with Apria!

Best of luck!
B.

Bookbear · Post by **Bookbear** » Tue Sep 04, 2007 7:58 pm

There is nothing wrong with your cpap. Do not attempt to adjust the mask. We are controlling transmission...we will control the horizontal....we will control the vertical. We will bill your insurance comp... oops, sorry, wrong sci-fi show!

Let us know how it comes out!

Bonnie · Post by **Bonnie** » Tue Sep 04, 2007 8:48 pm

OMG...2 for Apria. I also called for a new Swift ll and filters. There was a catch, they needed my co-pay before shipping. OK...I tell them, I'll drop it off in a few days. I did, and when I got home after paying them the UPS man had left me a package. Yep, it came and it was all there. BUT, I guess they did screw up, they shipped before I paid . Geesh, can't Apria do anything right?

Guest · Post by **Guest** » Wed Sep 05, 2007 2:39 am

I called last week to get my SWIFT as well. They (APRIA) said they only carry Respironics supplies. I have received a Swift every 6 months since Jan 2006 from them. They asked me why I should receive special treatment. I would have to order the Opti-Life. I was wondering if I had called the right number. I did mention to them that I understand why many posters complain about APRIA on this web forum...
GEESH!

ejdischer · Post by **ejdischer** » Thu Sep 06, 2007 7:14 pm

So today at around 4:30 a box shows up to the house. It says it's from Apria and it's not ticking or anything so I open it. In there is my Swift 2, a whole boatload of filters, and a new hose. I was absolutely floored. Surprisingly, I did not pass out. But this was the most painless experience I've had with these guys. I called, they were nice, I didn't get transferred 12 times like usual. Then they tell me something and they deliver on it. I'm not used to this kind of service from my DME. I'm thinking there's gotta be anthrax on the mask or something.

Bookbear · Post by **Bookbear** » Thu Sep 06, 2007 7:55 pm

No, no anthrax. But they only sent one size pillow (the wrong size) for the Swift, and they're billing you instead of the insurance company.

Nice to hear you had such good luck!

ejdischer · Post by **ejdischer** » Thu Sep 06, 2007 8:01 pm

I actually thought of that, but they did send a brand new Swift Deux. I was afraid I was gonna get the original Swift. I had decent luck with that mask, but it was too loud and I had some bad leaks. We'll see how the Swift II does tonight.

As I said previously, they sent a ton of filters. I boggles my mind that Respironics individually wraps these things. Why not just offer a package of ten or something? Kind of bulky for a bunch of flat white filters.

Humidifier

Machine	Mask

Additional Comments: Avg. AHI .4

Humidifier

Machine	Mask

Additional Comments: Avg. AHI .4