Phillips / Philips Respironics recent recall notice discussion thread

[Dog Slobber]

Because the still have an obligation to be profitable or at least minimize losses.

Before they go bankrupt? Yes, I suppose they do.

I didn't say anything about going bankrupt.

[mummmz]

No you didn't. That's my opinion of what will happen to Phillips or at least the CPAP branch of it. They've lost customer trust now. I for one will not go back to using a Phillips machine for sure.

[zonker]

No you didn't. That's my opinion of what will happen to Phillips or at least the CPAP branch of it. They've lost customer trust now. I for one will not go back to using a Phillips machine for sure.

i agree, they've lost me and i've moved on. but have they really lost customer trust?

take a look at this recent thread-

viewtopic/t185053/How-do-clean-the-inte ... ean-2.html

in his second sentence- "since I got the Dreamstation2 due to the recall". i reckon he hasn't put together the recall and soclean.

so who's to say whether philips has lost trust or not. plus, there are a LOT of users out there who don't know anything about the recall. all they know is what they are using. and they may continue to use.
¯\_(ツ)_/¯

[Dog Slobber]

No you didn't. That's my opinion of what will happen to Phillips or at least the CPAP branch of it. They've lost customer trust now. I for one will not go back to using a Phillips machine for sure.

A lot of people won't be going back, that's understandable and expected.

But, paying people anywhere from pro-rated to full retail would have cost them a lot more, it would not have retained customers, in fact it guarantees their next purchase would be from a competitor.

You're business knowledge/opinion is suspect.

[kbh209]

I just highly doubt that the Respironics division of Philips will ever shut down. I suspect there's too many independently owned and operated DMEs that don't know any better and exclusively only sell Philips Respironics CPAP machines to consumers in this case, the DreamStation 2s, even after the recalls. AmericanMed, my local DME in Stockton, California knows of my issue with the white foam that disintegrates from the machine and ends up in my airways, they also were affected by the original foam gate. Yet they continue choose to exclusively partner with Philips. It also seems in my eyes that the FDA, Medicare, Medicaid and the major insurance carriers don't seem bothered by foam gate, thus they will continue to allow Philips to retain their Respironics division, and shoddy business practices.

[amenite]

I just highly doubt that the Respironics division of Philips will ever shut down.
...

And then there's this old nugget ...
https://app.hedgeye.com/insights/70141- ... e-your-mon

[ILoveFlowers]

I suspect, like me, a lot of people have replaced their Phillips machines with a different brand. Why don't they offer a refund, or at least a partial refund, instead. They would get out from behind the backlog and people would be better satisfied. They could prorate the refund based on age of the original machine. As long as it at least covers my copay for my ResMed machine I would be happy.

That would suit me fine. I'm beginning to wonder if they are going to do anything.

[chunkyfrog]

The bottom line is all some people look at.
The dealers know that.
So do the malpractice lawyers.
The feeding frenzy will continue.
Keep your children away from the surf.

[breathingeasy]

I registered my Dreamstation on 08/04/2021 and shortly thereafter paid out-of-pocket for a Resmed AirSense 10 Auto Set, pending the Phillips replacement. Fast forward to today...I spoke with Phillips and was told my replacement device had not yet been ordered but it should happen before year end. More gobbledygook.

I would consider a reimbursement option if one was available.

[Jlfinkels]

I received an update from Philips yesterday (22 Sept 2022) and a request to use the “Dreammapper” app to upload the prescriptions from the machines to their servers for my wife and I. No dates on when the replacements will be sent, but the pace of messages and data requests have picked up in the past few weeks.

[raisedfist]

I registered my Trilogy 100 almost right away. If they can't service a ventilator, IDK why they are still in business.

[beautifuldreamer]

Earlier this week one of my three system ones said it was just requiring a prescription from my doctor, which i was able to get faxed to Philips. In the status it said the replacement would be shipped within 30 days of submitting the prescription (and it being processed).

Today, all three of my system ones that i had submitted/registered (last year), have a new status- it says the unit is not repairable and has exceeded the life expectancy - and they give a choice to continue the remediation process or getting 50 dollars for the unit if you return it.

[amenite]

Earlier this week one of my three system ones said it was just requiring a prescription from my doctor, which i was able to get faxed to Philips. In the status it said the replacement would be shipped within 30 days of submitting the prescription (and it being processed).

Faxed? Welcome to 1989.

Today, all three of my system ones that i had submitted/registered (last year), have a new status- it says the unit is not repairable and has exceeded the life expectancy - and they give a choice to continue the remediation process or getting 50 dollars for the unit if you return it.

It's times like this I wish I had gone to law school. Or married a paralegal

[beautifuldreamer]

I just re-read the status- technically they are still giving me an option to decide what option I choose- so out of curiosity, I am going to choose the option of continuing remediation-
Below is what it says on the status page from Philips about the Options you have to choose from:

What are my options?

We understand this news may be frustrating, which is why we're providing the following two options. You must select one of the following two options, there is no default option and in the absence of your selection, no action can be taken.

Option 1:

Financial payment for return of affected units: Removing affected products from use is an important part of our remediation program. We also know many patients have waited for some time for a solution. Therefore, we are offering financial payments to patients of $50 per System One, 60 Series device returned to us. The payment that we are offering is to help ensure affected units are no longer in use. It will be paid via check that will be mailed to you when we receive your System One, 60 Series device. Philips will cover the packaging and return cost once you take your affected unit to a FedEx Office location.

Option 2:

Continue remediation pathway to receive a replacement device: You will need to provide a current prescription. You may also have the option to provide additional information that will help us prioritize delivery based on need. If you elect to remain in the remediation pathway, you must make the selection below, which will trigger a Philips team member to call you about obtaining your prescription. Calls for patients without prescriptions are ongoing and expected to run through the completion of the voluntary recall. If your shipping address has changed since you have registered your device, or you would like to make your election over the phone, please call 877-907-7508.

*Once you select the Continue to Remediation this is what the website says:

Receive a replacement device - Confirmation Request
To elect to receive a replacement device, you will need to confirm by checking the box below and selecting "I want a replacement device". The hold on your order will be removed within 48-72 hours and you will be placed back in the device remediation process queue.

The box I have to check says I would like to decline financial payment and would like a replacement unit-


LOL if they offered me $1200 instead of $50 dollars I would take the financial payment . . .

[kbh209]

I recently had a physical visit with my sleep specialist. The clinic is still using the old recalled titration devices for sleep apnea diagnosing. I'm curious if Philips will ever make new devices for the sleep clinics?