New dreamstation2 replacement

[clunsford]

I just received my dream station 2 on August 28 as a replacement for my recalled dreamstation, now when I plug it in I’m getting an incorrect power source reading; I have to unplug it and plug it in a couple time for that message to go away why would there be an issue this soon with the power source, what should I do

[chunkyfrog]

I just received my dream station 2 on August 28 as a replacement for my recalled dreamstation, now when I plug it in I’m getting an incorrect power source reading; I have to unplug it and plug it in a couple time for that message to go away why would there be an issue this soon with the power source, what should I do

August to April the following year--ridiculous, but, Respironics,
they really did fall down on that one

[jas32]

If I were you, my first call is probably my DME. If they cannot or refuse to help, call Philips directly. It’s a brand new unit so it should be under warranty.

[D.H.]

If you still have the power cord from the DS1, see if that works. It's a bit larger, but it should work.