Philips Auto-BiPAP 121318-06505

[cdl]

My Philips Auto BiPAP failed tonight... getting Service Required 121318-06505 on the screen. No other info. When I first turn it on, it seems to restart several times before displaying that info. Desperate to get it working so I can sleep. I already ordered another one, just in case, but I love what the BiPAP does for me and am desperate. Any advice will be greatly appreciated


Edit: Philips called me... told me I had to call the place that sold it, ugh. apparently, the number above is NOT an error code, but the date it was sold and hours of use. Any hail mary tricks you know of?


Edit 2:

I have:

• Switched outlets
  Disconnected the humidifier
  Removed and re-inserted the memory card
  Reset filters

No help. I do not have a modem installed in it. Never have.

[SAG]

Desperate to get it working so I can sleep. I already ordered another one, just in case, but I love what the BiPAP does for me and am desperate. Any advice will be greatly appreciated

Best advise is to have a backup so when this happens you can still sleep, esp if you have a cdl.
Get the same make/model you are using so you also have spare parts.
Not sure which model (version) bipap you have but 6505 doesn't seem like a lot of hours so I'm wondering if you got water inside the electronics?

When is your new bipap due in?
When things like this happen go to https://phoenix.craigslist.org/d/health ... uery=bipap
for your area search in beauty+hlth.

iirc -The models above are the older models that can get water in the electronics when not emptied before travel.
If you can live with the broken knob $73 for an AutoSV seems like a deal. Just power it on to make sure it works and doesn't smell.

[GrumpyHere]

Not sure which machine you have but it is apparently a "safe mode" message.

On apneaboard, threads related to this type of message wound up requiring replacements.

A reddit poster said on their dreamstation, the message went away with the SD card removed. No mention as to whether it still worked afterwards.

Any hail mary tricks

1. Try powering it on without the SD card.

2. Try invoking a hardware factory reset (like on smartphones and wifi routers) by holding down one of the button on the machine THEN plug in the power plug.

Or a combo of the buttons.

Best of luck.

[cdl]

Thanks for all the info... I did try holding the button and plugging in power as suggested, no luck. I did remove the SD card, but I think I put it back in before boot. I'll try again and make sure I did it right.

Yeah, I figured a part needs replacing. I've already ordered a new one because, well, once I got used to the machine it's been life-changing. I'm actually rested. I will get this unit fixed, presuming it can be, to have a backup. I'm annoyed to have to do it, but it is the least of evils. Unfortunately, it happened on a Saturday night, can't get it shipped until Monday, which means Tuesday with overnight shipping.

The Philips tech I talked to did put it in their system to expect a repair request for it and he went through some general questions with me already... I hope that makes the repair process easier. Unfortunately, I still have to go through where I bought it to get the repair accomplished. It'd be nice if I could just go direct to Philips. Since it's out of warranty, I was looking at some other CPAP repair places online. Any recommendations?>

Thank you again for all your input!!

[zonker]

Unfortunately, it happened on a Saturday night, can't get it shipped until Monday, which means Tuesday with overnight shipping.

this is NOT meant to mock you but rather point out to newbies that it is very important to have that backup!

what cdl explains happens more often than you'd care to believe.

[SleepGeek]

I will get this unit fixed, presuming it can be, to have a backup.

If you have extra money you don't need this is the way to go.

IMO you can get a new, used, or barely used cpap off Craiglist for less than the repair will cost you.

[cdl]

I'll be honest, the Craigslist option is enticing albeit I am concerned about the cleanliness of it. I clean my parts regularly, but would there be some more thorough "deep cleaning" that should be done if you get a used machine?

[SleepGeek]

I'll be honest, the Craigslist option is enticing albeit I am concerned about the cleanliness of it. I clean my parts regularly, but would there be some more thorough "deep cleaning" that should be done if you get a used machine?

That cleaning routine just may be what killed it @6505 hrs. We still don't know which model bipap you had? Should be a label on the bottom of it with a model #. Respironics has been making diff model auto bipaps for quite a few years now.

[GrumpyHere]

Since it's out of warranty, I was looking at some other CPAP repair places online. Any recommendations?>

Call this place about repairing the ASV.

https://acbio.com/

If by any remote chance of good luck you have warranty available...they can also handle that aspect.

This place is frequently recommended by long time members.

Search found 495 matches: Acbio

[cdl]

We still don't know which model bipap you had? Should be a label on the bottom of it with a model #.

DSX700T11

REV00, Manu 6/27/2018

[cdl]

Since it's out of warranty, I was looking at some other CPAP repair places online. Any recommendations?>

Call this place about repairing the ASV.

https://acbio.com/

If by any remote chance of good luck you have warranty available...they can also handle that aspect.

This place is frequently recommended by long time members.

Search found 495 matches: Acbio

Thanks I will contact them! The one other place I contacted said Philips contacted them this morning and told them to halt repairs during the recall :-\

[cdl]

I'll be honest, the Craigslist option is enticing albeit I am concerned about the cleanliness of it. I clean my parts regularly, but would there be some more thorough "deep cleaning" that should be done if you get a used machine?

That cleaning routine just may be what killed it @6505 hrs. We still don't know which model bipap you had? Should be a label on the bottom of it with a model #. Respironics has been making diff model auto bipaps for quite a few years now.

To be clear, I'm washing out the hose, mask, and humidifying tank and recommended by their manuals. I haven't attempted to clean the BiPAP unit itself, inside or out. I only asked with the Craigslist mention because it just seems like something that should be cleaned as it is a device that pumps air into my lungs. Maybe I'm overthinking it as I'd definitely not reuse the hose and mask.

[Pugsy]

ACBIO.com is also an official repair facility for Respironics (as well as ResMed) cpap machines so I wouldn't be surprised if they tell you that repairs on that model machine would be on hold with them as well. The DSX700xxx is the DreamStation BiPap Auto. That model is on the recall list...all DreamStation models are. Only the DreamStation 2 models are exempt.

Since it's out of warranty, I was looking at some other CPAP repair places online. Any recommendations?>

Call this place about repairing the ASV.

https://acbio.com/

If by any remote chance of good luck you have warranty available...they can also handle that aspect.

This place is frequently recommended by long time members.

Search found 495 matches: Acbio

Thanks I will contact them! The one other place I contacted said Philips contacted them this morning and told them to halt repairs during the recall :-\

[cdl]

ACBIO.com is also an official repair facility for Respironics (as well as ResMed) cpap machines so I wouldn't be surprised if they tell you that repairs on that model machine would be on hold with them as well. The DSX700xxx is the DreamStation BiPap Auto. That model is on the recall list...all DreamStation models are. Only the DreamStation 2 models are exempt.

Yeah, I figured as much... I just dealt with a stupid long recall on my truck last year (~6 months for parts to arrive). I hope Philips doesn't take this long to rectify it, lol

[Pugsy]

About used machines....all but one of my machines have been used and all I have ever done is wash the water chamber, change the filters, wipe down the outside of the machine with alcohol swab..and any place my fingers will reach.
Normally I prefer a new hose and of course my own mask.

If you are sensitive to cigarette smoke be extra careful if you go used because the odor gets absorbed by the sound deadening foam in the blower unit...which while it can be cleaned is a big PITA...is very difficult to remove.