ResMed Warranty update Re: Ozone

[LSAT]

Just came upon this,,,,
https://video.search.yahoo.com/search/v ... tion=click

Also this...
https://www.resmed.com/us/dam/documents ... JQm23nTN0Q

[Pugsy]

Yep.....big surprise....better late than never. They just made it official what we have always suspected.
Someone just posted the pdf document for those who can't get the video to load (like me).
https://www.resmed.com/us/dam/documents ... letter.pdf

[Okie bipap]

Now that ResMed has taken a stand, I will not be surprised if other manufacturers do the same. This gives them a way to not fix machines under warranty. All they have to do is say it looks like an ozone sterilizer was used, and it will be up to you to prove you didn't. I don't know if they would do this or not. I like to think they wouldn't unless there is some obvious damage that can be linked to zone exposure. Personally, I would not have one of them in my house, little lone use one. I have enough breathing problems without introducing ozone into the mix.

[palerider]

Now that ResMed has taken a stand, I will not be surprised if other manufacturers do the same. This gives them a way to not fix machines under warranty. All they have to do is say it looks like an ozone sterilizer was used, and it will be up to you to prove you didn't. I don't know if they would do this or not. I like to think they wouldn't unless there is some obvious damage that can be linked to zone exposure. Personally, I would not have one of them in my house, little lone use one. I have enough breathing problems without introducing ozone into the mix.

We've seen at least one person who'd been using soclean, and the sound deadening foam in the machine was coming apart and getting blown into the water tank. I'm guessing Resmed knows what to look for.

[Nthernlgts]

What is odd is that the device provider in the video is so sure that So Clean hasnt caused damage in the ResMed units theyve sold they are willing to warranty them regardless of the change in ResMed’s policy.

[palerider]

What is odd is that the device provider in the video is so sure that So Clean hasnt caused damage in the ResMed units theyve sold they are willing to warranty them regardless of the change in ResMed’s policy.

They don't want to loose sales.

[Dog Slobber]

What is odd is that the device provider in the video is so sure that So Clean hasnt caused damage in the ResMed units theyve sold they are willing to warranty them regardless of the change in ResMed’s policy.

They don't want to loose sales.

Absolutely. And there is nothing odd about it at all. Similar to insurance, it's a bean-counter game. These guys who are claiming to honour ResMed's warranty are just betting that the sales they receive, will be greater than the damaged machines that occur within the warranty period.

And the potential ozone damage is a slow degradation. I would guess the a lot of damage will occur outside of the 2 year warranty period.

[chunkyfrog]

It's CYA ---AFTER the wardrobe malfunction.
At least now it's official.

[fleabiscuit]

Now that ResMed has taken a stand, I will not be surprised if other manufacturers do the same. This gives them a way to not fix machines under warranty. All they have to do is say it looks like an ozone sterilizer was used, and it will be up to you to prove you didn't. I don't know if they would do this or not. I like to think they wouldn't unless there is some obvious damage that can be linked to zone exposure. Personally, I would not have one of them in my house, little lone use one. I have enough breathing problems without introducing ozone into the mix.

We've seen at least one person who'd been using soclean, and the sound deadening foam in the machine was coming apart and getting blown into the water tank. I'm guessing Resmed knows what to look for.

Can I pass that along outside of this forum palerider?

[palerider]

Now that ResMed has taken a stand, I will not be surprised if other manufacturers do the same. This gives them a way to not fix machines under warranty. All they have to do is say it looks like an ozone sterilizer was used, and it will be up to you to prove you didn't. I don't know if they would do this or not. I like to think they wouldn't unless there is some obvious damage that can be linked to zone exposure. Personally, I would not have one of them in my house, little lone use one. I have enough breathing problems without introducing ozone into the mix.

We've seen at least one person who'd been using soclean, and the sound deadening foam in the machine was coming apart and getting blown into the water tank. I'm guessing Resmed knows what to look for.

Can I pass that along outside of this forum palerider?

Absolutely, nothing we do here is secret in any way.