My machine was switched, should I be worried?

Guest · Post by **Guest** » Wed Nov 08, 2006 6:35 pm

My new DME delivered my machine to my office today and brought a M-Pro instead of the Pro-2 that I had been using. When I got home I turned it on, put the mask on and it is much louder. After reading about leak issues and hearing the noise difference, should I not use it and insist on the Pro-2 or am I just worring for nothing?

Cheers,
Paul

rvguy · Post by **rvguy** » Wed Nov 08, 2006 6:36 pm

Oops, forgot to log on!

mattman · Post by **mattman** » Wed Nov 08, 2006 6:44 pm

You don't mention why they switched it out but except for a few specific reasons I'd still tell you the same thing I'd tell anyone:
If you have concerns or worries - talk to them. Ask them. Most folks are pretty reasonable and will work with you to satisfy your concerns.
Treat them like a partner in your care and they are more likely than not going to treat you the same way!

mattman

snoregirl · Post by **snoregirl** » Wed Nov 08, 2006 6:50 pm

I also suggest you call and ask them.

Who knows maybe they thought they were doing you a favor thinking everyone wants the latest and greatest.

If you want a Pro2 back I would think they would do that.

I am also curious what caused them to take it in the first place. Problems with the machine? And is it a rental or have you purchased it?

rvguy · Post by **rvguy** » Wed Nov 08, 2006 6:52 pm

I changed DME's and was told they were bringing a Pro-2. I do like the on-screen display but don't dare use this if it is a problem child.

Paul

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bairdbeth · Post by **bairdbeth** » Wed Nov 08, 2006 7:48 pm

I have the M Series Pro. I have had it for about 3 weeks. I like it. I love the data capbility and don't find it too noisy. So far no problems (as I knock on wood!)

rvguy · Post by **rvguy** » Wed Nov 08, 2006 8:00 pm

Bairdbeth,
That is good news, I guess I will try it for a night to see. If it doen't work out I could hold out till January 1 when we change insurance to Blue Cross and yet another DME!

Paul

Wulfman · Post by **Wulfman** » Wed Nov 08, 2006 8:11 pm

Do you know if the Pro 2 you were using was brand new when you got it? It could have been their "loaner" and they wanted to give you a brand new one. If the Pro 2 had had more than "a certain number" of hours on it, they aren't supposed to give it to a user as a "new" one.
Just be sure to keep an eye on the humidifier tank (potential leaks).....and probably not take it apart.

Best wishes,

Den

Guest · Post by **Guest** » Wed Nov 08, 2006 8:26 pm

did they swap out the humidifier? Each take a different humidifier.

Slinky · Post by **Slinky** » Wed Nov 08, 2006 8:36 pm

I just talked to Claudia today in the Seniors section of cpap.com and she said that since they became aware of the M series humidifier leak problems they purchased the new tanks that Respironics has come up w/to rectifiy the leak problem and have replaced the tank before sale of all the M series that they had in stock.

Guest · Post by **Guest** » Wed Nov 08, 2006 9:30 pm

The pro2 from Apria was brand new, my new company (which is called PRO2) brought the new Pro M complete with ALL the manuals with zero hours on it. Does anyone have any problem with not being able to preheat the water? I liked that on the old unit.

Paul

fujiinator · Post by **fujiinator** » Wed Nov 08, 2006 9:43 pm

I have a M Plus unit and it seems to heat the water up pretty fast. I estimate it only takes 5-10 minutes. I was told that the heated humidifier runs a little hotter then the older units. I of course cannot verify this from my own experience. I do like the fact that when the unit turns on the humidifier turn on also. I have read that you have to turn on the humidifier on the older units separately. I am not sure what pressure you are running at so that might be a factor.

Wulfman · Post by **Wulfman** » Wed Nov 08, 2006 9:47 pm

Hi Paul,

"Guest" (a few posts up) raised an interesting question about the humidifier.
Were you charged (separately) for the original Pro 2 humidifier? Most instances I've heard of (at least on a lease/purchase plan) are that the humidifier is an outright purchase.....since they're not supposed to resell them. And, did they charge you for the humidifier on the M Pro?
If you were happy with the Pro 2, I'd ask for it back (if it were me). I like MINE very much!

I can't answer your question about the pre-heating with the M Pro, but I can't imagine that you wouldn't be able to.

Get what you want!

Best wishes,

Den

rvguy · Post by **rvguy** » Wed Nov 08, 2006 9:52 pm

Apria only charged me for the hose and humidifier tank. They were having me rent the Pro2 and heated humidifier. So, when I turn the equipment back in to Apria I'm keeping the tank and hose.

Paul

My machine was switched, should I be worried?

My machine was switched, should I be worried?

M humidifier