How to restore 2 month compliance data on a REMstar SE

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Sia
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How to restore 2 month compliance data on a REMstar SE

Post by Sia » Mon Aug 24, 2015 10:34 pm

Hi all,
my poor mom was/is using an S9 Resemed VPAP for a while, but due to insurance issues needed to switch to a REMstar SE.

It's like going from a Mercedes to a Yugo.
http://content.time.com/time/specials/2 ... 29,00.html

In order to continue getting her supplies she needs to be on the Yugo, sorry, REMstar SE, for 2 month.
After that she is good to go back to her trusted Resmed VPAP.

Is there a way to "restore" compliance data on the REMstar SE SD card?

I have basic skills with Hexeditors etc, so any lead would be really appreciated by my poor mom and me!

Or if a kind soul could email/pm us 2 month of their data, I might be able to find out how it is stored on the SD card, in order to "restore" the needed 2 month.

Thanks in advance!

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Wulfman...
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Re: How to restore 2 month compliance data on a REMstar SE

Post by Wulfman... » Mon Aug 24, 2015 10:43 pm

Sia wrote:Hi all,
my poor mom was/is using an S9 Resemed VPAP for a while, but due to insurance issues needed to switch to a REMstar SE.

It's like going from a Mercedes to a Yugo.
http://content.time.com/time/specials/2 ... 29,00.html

In order to continue getting her supplies she needs to be on the Yugo, sorry, REMstar SE, for 2 month.
After that she is good to go back to her trusted Resmed VPAP.


Is there a way to "restore" compliance data on the REMstar SE SD card?

I have basic skills with Hexeditors etc, so any lead would be really appreciated by my poor mom and me!

Or if a kind soul could email/pm us 2 month of their data, I might be able to find out how it is stored on the SD card, in order to "restore" the needed 2 month.

Thanks in advance!
No. You're talking about two different machine manufacturers and consequently, different data formats.

I also don't understand your description of the circumstances. She needs to go to a different machine in order to get supplies??? I just don't understand the rationale. Seems like spending hundreds of dollars to save a few.


Den

.
(5) REMstar Autos w/C-Flex & (6) REMstar Pro 2 CPAPs w/C-Flex - Pressure Setting = 14 cm.
"Passover" Humidification - ResMed Ultra Mirage FF - Encore Pro w/Card Reader & MyEncore software - Chiroflow pillow
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Sia
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Re: How to restore 2 month compliance data on a REMstar SE

Post by Sia » Tue Aug 25, 2015 12:41 pm

As mentioned, she is on a Remstar now, but her data got lost due to format differences.

Her insurance pays for everything, and in order to keep it that way, she has to show 2 month of data from the Remstar (and not her bloved S9).

So the question is if somebody knows how the data structure of the REMstar SE looks like.

Or if somebody would kindly email/pm me theirs, so I can find out how it works to restore my mom's card.

BTW, no personal data (like name address etc) is on those SD cards.

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LSAT
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Re: How to restore 2 month compliance data on a REMstar SE

Post by LSAT » Tue Aug 25, 2015 12:49 pm

Normally insurance issues are compliance where they want to see that you used the CPAP for at least 4 hours a day most of the first month. It shouldn't matter what machine. Why was she given this new machine? Her data should still be in the S9. Your post is very confusing without knowing details.

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Wulfman...
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Re: How to restore 2 month compliance data on a REMstar SE

Post by Wulfman... » Tue Aug 25, 2015 12:54 pm

Sia wrote:As mentioned, she is on a Remstar now, but her data got lost due to format differences.

Her insurance pays for everything, and in order to keep it that way, she has to show 2 month of data from the Remstar (and not her bloved S9).

So the question is if somebody knows how the data structure of the REMstar SE looks like.

Or if somebody would kindly email/pm me theirs, so I can find out how it works to restore my mom's card.

BTW, no personal data (like name address etc) is on those SD cards.
What you're asking is "IMPOSSIBLE"!
The REMstar SE is a data-less "BRICK". All it records is hours used. There is NO "data structure".
And, there is no way of adding user hours to a machine that only collects hours from a data-capable one.
The S9 VPAP is data-capable. The data format contains data.......there is no data on the SE.
Take the S9 in and have them take the hours off of that for the time she's used it.

Den

.
Last edited by Wulfman... on Tue Aug 25, 2015 1:01 pm, edited 1 time in total.
(5) REMstar Autos w/C-Flex & (6) REMstar Pro 2 CPAPs w/C-Flex - Pressure Setting = 14 cm.
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Sia
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Re: How to restore 2 month compliance data on a REMstar SE

Post by Sia » Tue Aug 25, 2015 12:58 pm

As mentioned, she had to change insurances. The new insurance issued the REMstar SE, and demands that she use it for 2 month in order to keep it. If she fails, she would not get any supplies like oxygen, masks and the yearly sleepstudy.

But all that is not important, maybe I shouldn't have mentioned it, as it attracts unneccessary attention.


The important matter is how to restore her data.
She had been using the dreaded REMstar SE but her data got scrambled. Probably through the technician who didn't insert the card correctly it seemed. After that, the program would complain about errors.
Now they insist that my mom uses the dreaded REMstar SE for 2 more month!

I see some 000.eng files and 0000000001.000 files on the SD card, but have no idea about the structure etc.

Again, the focus is if somebody has knowledge about the REMstar SE data files, or if somebody could email me the contens of their card (which does *NOT* contain any name or address or whatnot).
That's all there is to it.
Thanks

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Wulfman...
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Re: How to restore 2 month compliance data on a REMstar SE

Post by Wulfman... » Tue Aug 25, 2015 1:08 pm

Sia wrote:As mentioned, she had to change insurances. The new insurance issued the REMstar SE, and demands that she use it for 2 month in order to keep it. If she fails, she would not get any supplies like oxygen, masks and the yearly sleepstudy.

But all that is not important, maybe I shouldn't have mentioned it, as it attracts unneccessary attention.


The important matter is how to restore her data.
She had been using the dreaded REMstar SE but her data got scrambled. Probably through the technician who didn't insert the card correctly it seemed. After that, the program would complain about errors.
Now they insist that my mom uses the dreaded REMstar SE for 2 more month!

I see some 000.eng files and 0000000001.000 files on the SD card, but have no idea about the structure etc.

Again, the focus is if somebody has knowledge about the REMstar SE data files, or if somebody could email me the contens of their card (which does *NOT* contain any name or address or whatnot).
That's all there is to it.
Thanks
What part of "there is NO data structure on the SE" do you not understand. There should be "meters" (User and Blower) on the SE that they can take the "usage" data from. The User meter can be cleared but the Blower ones cannot. If they issued it to her, then they should have records of what the blower hours were and should be able to calculate the usage from the current hours.


Den

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(5) REMstar Autos w/C-Flex & (6) REMstar Pro 2 CPAPs w/C-Flex - Pressure Setting = 14 cm.
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palerider
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Re: How to restore 2 month compliance data on a REMstar SE

Post by palerider » Tue Aug 25, 2015 1:14 pm

Sia wrote:The important matter is how to restore her data.
She had been using the dreaded REMstar SE but her data got scrambled. Probably through the technician who didn't insert the card correctly it seemed. After that, the program would complain about errors.
Now they insist that my mom uses the dreaded REMstar SE for 2 more month!
the machine stores the usage data, pop an unformatted sd card into the machine and it'll dump usage data onto the card.

this whole thing smells mighty fishy.

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Sia
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Re: How to restore 2 month compliance data on a REMstar SE

Post by Sia » Tue Aug 25, 2015 1:17 pm

Den, the tech extracts the SD card and puts it in her laptop to review the hours my mom was using the REMstar SE.
She also makes a copy of said SD card for insurance purposes, probably to have some proof that the REMstar SE was used indeed. So the proof is not some visually inspected blower hours, but the copy of the actual SD card.

And Den, there is indeed a data structure on the REMstar SE, which you seem to be unaware of. Do you even have such a machine?

I am sure you just want to help me and my mom, and don't understand your anger with this and ask you to kindly refrain from replying to this thread if you cannot conbtribute. I am sure you'll find other threads to contribute your energy to.

I really just want to save my mom another two month with this horrible thing.

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Wulfman...
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Re: How to restore 2 month compliance data on a REMstar SE

Post by Wulfman... » Tue Aug 25, 2015 1:25 pm

NO "data structure". Just hours of use.

Devices:

REMstar SE DS220S
REMstar SE with DS220HS
Heated Humidifier
REMstar SE with DS220TS
Heated Tube
Humidifier

Accessories:

System One 60 DS6H
Series Heated
Humidifier
System One 60 DS6T
Series Heated
Tube Humidifier
SD cards (10/pack) 1063859
SD card mailers (10/pack) 1065146
Wireless modem 100200C

Specifications:

Pressure range 4 to 20 cm H20
Flex pressure relief 0 to 3
Ramp time 0 to 45 min (5-min increments)
Starting ramp 4 to CPAP; patient adjustable pressure
Dimensions 7” L x 5.5” W x 4”H
18 cm L x 14 cm W x 10 cm H
Weight 3lbs; 1.36 kg (without humidifier)
Filters Pollen (foam) and optional ultra-fine
Device setup LED/keypad
Data storage Compliance VIC 7-30-day averages
capacity SD card > 1 year
On-board > 1 year
Compliance meter Breathing detection

Altitude Low, medium or high compensation
Electrical 100-240 VAC, 50/60 Hz requirements
Humidification Integrates with REMstar
System One 60 Series
Heated Humidifier and
System One 60 Series
Heated Tube Humidifier
Warranty Two years
Miscellaneous Fine pressure adjustment

.
(5) REMstar Autos w/C-Flex & (6) REMstar Pro 2 CPAPs w/C-Flex - Pressure Setting = 14 cm.
"Passover" Humidification - ResMed Ultra Mirage FF - Encore Pro w/Card Reader & MyEncore software - Chiroflow pillow
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Wulfman...
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Re: How to restore 2 month compliance data on a REMstar SE

Post by Wulfman... » Tue Aug 25, 2015 1:30 pm

palerider wrote:
Sia wrote:The important matter is how to restore her data.
She had been using the dreaded REMstar SE but her data got scrambled. Probably through the technician who didn't insert the card correctly it seemed. After that, the program would complain about errors.
Now they insist that my mom uses the dreaded REMstar SE for 2 more month!
the machine stores the usage data, pop an unformatted sd card into the machine and it'll dump usage data onto the card.

this whole thing smells mighty fishy.
Do this and see what happens.


Den

.
(5) REMstar Autos w/C-Flex & (6) REMstar Pro 2 CPAPs w/C-Flex - Pressure Setting = 14 cm.
"Passover" Humidification - ResMed Ultra Mirage FF - Encore Pro w/Card Reader & MyEncore software - Chiroflow pillow
User since 05/14/05

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palerider
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Location: Dallas(ish).

Re: How to restore 2 month compliance data on a REMstar SE

Post by palerider » Tue Aug 25, 2015 3:29 pm

Wulfman... wrote:
palerider wrote:
Sia wrote:The important matter is how to restore her data.
She had been using the dreaded REMstar SE but her data got scrambled. Probably through the technician who didn't insert the card correctly it seemed. After that, the program would complain about errors.
Now they insist that my mom uses the dreaded REMstar SE for 2 more month!
the machine stores the usage data, pop an unformatted sd card into the machine and it'll dump usage data onto the card.

this whole thing smells mighty fishy.
Do this and see what happens.
see, there was some bozo on reddit the other day wanting to know how to fake their compliance data to keep their job, since they hadn't used their machine... and, now this...

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Wulfman...
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Re: How to restore 2 month compliance data on a REMstar SE

Post by Wulfman... » Tue Aug 25, 2015 3:36 pm

palerider wrote:
Wulfman... wrote:
palerider wrote:
Sia wrote:The important matter is how to restore her data.
She had been using the dreaded REMstar SE but her data got scrambled. Probably through the technician who didn't insert the card correctly it seemed. After that, the program would complain about errors.
Now they insist that my mom uses the dreaded REMstar SE for 2 more month!
the machine stores the usage data, pop an unformatted sd card into the machine and it'll dump usage data onto the card.

this whole thing smells mighty fishy.
Do this and see what happens.
see, there was some bozo on reddit the other day wanting to know how to fake their compliance data to keep their job, since they hadn't used their machine... and, now this...
I know what you mean. There's something strange about this one.
You say "fishy".......I say "like last week's dirty diaper pail" (yeah, I still remember what that smelled like).


Den

.
(5) REMstar Autos w/C-Flex & (6) REMstar Pro 2 CPAPs w/C-Flex - Pressure Setting = 14 cm.
"Passover" Humidification - ResMed Ultra Mirage FF - Encore Pro w/Card Reader & MyEncore software - Chiroflow pillow
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Janknitz
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Re: How to restore 2 month compliance data on a REMstar SE

Post by Janknitz » Wed Aug 26, 2015 8:22 am

Why would an insurance company issue a brick CPAP to someone who needs a VPAP and oxygen???
What you need to know before you meet your DME http://tinyurl.com/2arffqx
Taming the Mirage Quattro http://tinyurl.com/2ft3lh8
Swift FX Fitting Guide http://tinyurl.com/22ur9ts
Don't Pay that Upcharge! http://tinyurl.com/2ck48rm

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Re: How to restore 2 month compliance data on a REMstar SE

Post by chunkyfrog » Wed Aug 26, 2015 9:52 am

+1000
Sorry, but the whole situation doesn't sound legit.
If insurance actually issued a BRICK to an established VPAP user, something is definitely WRONG!
"Reconstructing" the data is not necessary, IMO--usage stays on the machine--unless it has been reset for a new patient.
--This is NOT something that happens by "accident"!
Even if the reset had been done, total hours would remain, indicating some proof of use.
If the unknown person on Reddit wishes to fake the usage data, they should forget it.
What the OP suggests may not be possible by anyone, except perhaps a professional programmer;
and the criminal implications may be serious enough to dissuade anyone from trying it.

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