Post
by BleepingBeauty » Sat Jul 18, 2015 8:28 pm
I was due for a new mask on July 2nd, so I called the DME to order this one. The woman I dealt with there recently was a peach, and we had a good relationship (she was easy to deal with), but she has now retired. The new RT required a new prescription for this mask AND wanted me to come in for a fitting. I told him I've been using masks for seven+ years now and can fit it myself. I also told him that I went by the online sizing guide to determine that I need a Small size, and then I asked if they had all the sizes in stock. He told me he didn't have the mask at all. (Umm, so how, exactly, would he fit me if he doesn't even have the mask? *facedesk*)
LSS, I had my PCP write the script and fax it over (took a few days), and I called the DME to confirm their receipt (which also took a few days); the place is a mess again... Anyway, they finally get the script, and they tell me they have to order the mask (another few days). I called again, and they say that yes, they got the mask in, but they can't dispense it to me because it's not officially in their system yet, so they can't bill for it.
So I'm still waiting, more than two weeks after I initially asked for it. They said it may take a couple of more weeks before it's added to their system. Ugh, I hate DMEs. The only time I enjoyed mine was when the woman who retired was there, and that didn't last long enough. Now I'm having to deal with a typically shitty DME again...
I love my Hybrid and will stay with it if the Amara doesn't work out, but I really want to try it. If I could afford to buy it OOP, I would; but it's covered under my insurance, so I'll wait for my DME to get its shit together.
Veni, vidi, Velcro. I came, I saw, I stuck around.Dx 11/07: AHI 107, central apnea, Cheyne Stokes respiration, moderate-severe O2 desats. (Simple OSA would be too easy.

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PR S1 ASV 950, DreamWear mask, F&P 150 humidifier, O2 @ 2L.