Thank you!!
EZ start has always been turned on. I turned it off and now it starts at 13. Perfect!!

Thank you again!!
Sil

Hello, I still haven't heard anything about my recall since registering July 2021. I'm forced to still use the recalled machine, but I changed out the plastic part. My question is I recently increased my pressure from 12 - 13 as my AHI's were between 5 - 7, so I wanted to experiment. Now the machine...

Hello, Just checking in from Canada.... I registered mid/end of July 2021, and still have not received even an email from Phillips. I just wanted to see how others are making out. Any Canadians get theirs yet? I think if Canadians start seeing or hearing about actual deliveries here - we won't lose ...

Hey, Just checking in from Canada. I still haven't heard anything from Phillips, nothing at all. I called once and they have my information and gave me my registration number. I registered July 07, 2021 - I got my machine at the end of March 2021, so it was 3 months old when I registered. I have inq...

Just wondering if any Canadians have updates?? I for one haven't heard a thing. I called and got my confirmation number a month ago, and they had all my details. But I have not received any emails from Philips. I registered July 07/2021 and haven't received a thing.

Thanks!

That's the most frustrating thing! I purchased my DS1 at the end of March 2021. 3 months later I'm registering my device for the recall. If anything my provider should have replaced my faulty DS1 under the store warranty policy. This was never an option. I have yet to receive anything from Philips h...

True... I was just thinking about emailing to ensure I'm even on the list to receive a replacement. Being in Canada I assumed it will take a while. I got the machine in March 2021 and I registered in June 2021. I have never received any correspondence from Philips since registering. Not even a regis...

Just curious...

Does anyone have an email for Philips to request an update? I've tried calling numerous times but no luck. I'm wondering if email might be a better choice?

Thanks!

I had a feeling Health Canada was somehow involved... I don't know for sure but I haven't heard of anyone in Canada getting their repaired/replaced device. Now granted, I don't know many Philips CPAP users, but reading through different chatrooms, it seems like USA and Australia are light years ahea...

Just curious... Any Canadians receive their updated device yet? Or, even an email or update from Philips? I registered at the end of June/early July and have not recieved any communication from Philips at all. I double checked my recalled device on their recall site and it says my device was already...

Thank you!!!

Having only used CPAP for 3 months, I’m definitely new to this.
I appreciate all of your information and I’ll have a chat with my supplier about this.

Thanks again!!!

Thanks!

Yes, sorry - masks and hoses I was thinking. So the heated hose doesn’t work?

Any idea if the Airsense 11 is a good machine? Worth the money?
My insurance paid for the DS1 but it was only 3 months old when I registered for the recall, so they won’t pay for a new one yet.

Thanks!

I’m looking for recommendations - should I just pull the trigger and get an Airsense 11? I think my supplier just got some in stock. I don’t know much about them - are they any good? Parts compatible with my DS1? I’ve received nothing from Philips… not even a registration number. (I registered in ea...

That's great!!

Did you do anything after registering? Did you receive any correspondence between registering and your delivery?

Thanks!

Just checking in... Any fellow Canadians hear or receive any updates regarding the recall? Or, better yet - any Canadians actually receive a replacement unit? My unit was 3 months old when I stopped using it. I'm just wondering if they have even begun looking at unit replacements in Canada? Thanks a...