Search found 5 matches

by DRock73
Sat Dec 05, 2020 2:13 pm
Forum: CPAP and Sleep Apnea Message Board
Topic: Dreamstation won't communicate
Replies: 14
Views: 14865

Re: Dreamstation won't communicate

The modem in the Dreamstation is definitely a cellular modem. Says so right on it (see pic). 059BDE42-6C94-47FE-97F2-829684A0B333.jpeg It seems that while this cellular modem does upload data to Philips (and probably others, my Dr I would hope) it apparently does not directly update DreamMapper. The...
by DRock73
Fri Dec 04, 2020 5:33 pm
Forum: CPAP and Sleep Apnea Message Board
Topic: Dreamstation won't communicate
Replies: 14
Views: 14865

Re: Dreamstation won't communicate

I’ve made those settings in DreamMapper, but apparently something needs to be done I. The system by the provider.
by DRock73
Fri Dec 04, 2020 2:59 pm
Forum: CPAP and Sleep Apnea Message Board
Topic: Dreamstation won't communicate
Replies: 14
Views: 14865

Re: Dreamstation won't communicate

I finally got a response from the support group, though I am not sure I completely understand it. They said the modem on my machine has been calling out each day, but the Dreammapper account is not set up to get data from the cellular modem. They said I needed to contact the equipment provider to se...
by DRock73
Wed Dec 02, 2020 9:31 pm
Forum: CPAP and Sleep Apnea Message Board
Topic: Dreamstation won't communicate
Replies: 14
Views: 14865

Re: Dreamstation won't communicate

Appreciate the reply. Unfortunately, I tried that, did not help.

Thanks,

Dan
by DRock73
Wed Dec 02, 2020 4:57 pm
Forum: CPAP and Sleep Apnea Message Board
Topic: Dreamstation won't communicate
Replies: 14
Views: 14865

Dreamstation won't communicate

Hello, I am a newbie with a CPAP, so my apologies if this has been addressed. I did some searching and haven't found a similar topic. I just started using a Philips Dreamstation with the heated humidifier and the cellular modem. I cannot get the unit to communicate in any way. I go through the menus...