Admittedly, I haven't because i purchased my machine directly from the US and I doubted whether their Australian counterpart would give me any support because I didn't purchase from them. But I will try them if I don't get any joy from elsewhere.

Thanks for you reply Julie. I have gone through the manual but didn't find anything useful there. The humidifier was working fine for the first two years until it started switching off intermittently and it became more frequent, until recently it would just hardly work. I do travel frequently and ca...

Happy New Year to all!! Just wondering if anyone has the same problem with their Devilbiss humidifier switching off by itself, as if the humidifier is not connected, the little round light under the humidity controls turns off. This problem started a few months ago but I managed to get it working by...