I think I might have found a solution to the Resmed Airsense 11 water tank not clicking into place on the first try. This morning I put a drop of baby oil on the vinyl connecting seal of both the tank and the removable inside connector. The tank easily slid into place and clicked on the first try. T...

Why do I have to slide the water tank in two or three times before it clicks into place correctly and doesn't leak? Has anyone found a cure for this?

lynninnj wrote: ↑

Thu Sep 07, 2023 11:04 am

I think the frog wants you to cuss.

You should try it. It feels good sometimes.

DOH!!! Suffering succotash!

My mistake. I just noticed the down arrow for selecting the mask manufacturer. Once I selected ResMed, the SAVE button worked and everything was OK again.

It says there is no machine associated with my account. When I reenter the S/N, DIN and mask type, the SAVE button is grayed out.

I guess I should mention that the machine received another update before MyAir stopped working.

LSAT wrote: ↑

Fri Aug 18, 2023 7:36 pm

JeffL wrote: ↑

Fri Aug 18, 2023 12:17 pm

For those that use it, the ResMed My Air app is working again. All my data is displayed again.

Those that use it already know it

Only if they checked it.

For those that use it, the ResMed My Air app is working again. All my data is displayed again.

It's less convenient since you have to move your SD card from your CPAP to your computer, but if you want a medically professional report, use ResScan.

From MyAir:

Therapy data delays - Your data is recorded. Expect data to be on a few days delay.

They seem to be running late. Now I have Wednesday's report, but yesterday's isn't in as of 2:45PM PST. I don't think the update affected it. This week's update: Care Check-In: Enhancement of the ResMed Care Check-In user experience. Bluetooth oximetry: Air11 devices are now compatible with Bluetoot...

It must be a problem at ResMed.. I have a report from Tuesday, but nothing yet for last night. "Last night's data isn't available yet.".

D.H. wrote: ↑

Wed Jun 21, 2023 5:43 am

To the original poster,

It does appear that you are able to use the machine at night.

It's not clear whether you can get stats after finagling.

Please clarify.

It's now 6 days later. The message has not appeared again, the machine is functioning normally, and I'm not missing any stats.

The display is "supposed" to shut off, but it sounds like a minor processing glitch. Since you were able to end it, the problem might never return. Just keep an eye on it. And keep your fingers crossed. The display did shut off, but when I touched the screen again it still lit up with the "Device i...

This morning when I turned off my Resmed AS 11 and glanced at the display to see my event count, I saw the message "Device in diagnostic process this will take 10 seconds.". I waited a few minutes but it didn't go away. I pushed the button to restart it, got the count down display, and then turned i...

Just before I posted, I unplugged it for 10 seconds as recommended on some web sites I found. I don't know if that is what fixed it, but I just checked again and all is well. The missing data now shows up.