The Climate Line does have an orange colored part and a piece at the end that you twist into the special connector on the humidifier, the one that's normally covered with a little cap. It is a slightly darker gray overall, and you can see the very dark gray wire coiled inside the tube. I also found ...

Just to "top off" this topic... I talked with the DME company, in fact the very person who had taken the card. I simply insisted politely that I wanted the card and data contents, or a copy of it, back. With no fuss or muss she immediately said it would be in the mail to me as soon as she "downloade...

Thanks for all the great replies, especially with HIPAA info. Yes, I do have the software (through the helpful folks on this forum, in fact!) but had never downloaded from that card because I hadn't gotten a card reader for my computer yet. My own fault there. I will be talking to the DME this morni...

It was displaying nonsense summary data on the "info" screen for 3 days (said I slept for 24 hours, averages didn't make sense and didn't change), then it refused to turn on at all. Once I rebooted it, seemed to work ok but they checked the pressure and it wasn't correct. So they were going to give ...

I had a home visit today from my med supply vendor. They were swapping the machine because it might be defective. I wanted to keep the data card and put it in the new machine but she didn't let me. She took it and said I had to use the brand new card. I wanted to keep it and have all my data on one ...

Relatively new (1 month) S9 user. Love it! Can someone PM me with the software link as well?

Thanks