Typing between nodding off -- First night with my shiny new S9 and spent the night adding blankets until it dawned on me to check the H5i -- warmup had worked fine, but plate and water ice cold in the morning-- have the ClimateLine but used Slimline first -- so thanks, Nord, and others for the info --

The defective machine will be replaced -- and she seemed to say that that "policy" information given by the two previous people on the phone was inaccurate.
Now to start saving up for the S9 ---

Well, gee, jules, I thought I may come across someone who had a similar problem with the heater, and a resolution, so I could use it tonight. And, maybe some people, however few it may be, don't know about the delivery date policy ....which seems like a good piece of info people could use if a simil...

Yes, scrapper, that's how I spent the wee hours of the second night -- rereading, reconnecting, reassembling, refreezing etc.... Can't believe I was told it can't be treated as an out-of-the-box defect because I didn't use it the day it was delivered.....maybe the person that call back will correct ...