This is the response I received today from Respironics.... Encore Pro version 1.8 is the only version that has support for Microsoft Windows Vista. If you purchased the software from Respironics, you may download the newer version free of charge from http://my.respironics.com with your account numbe...

You need version 1.8 according to Respironics.

I just paid $188 for the software and reader only to find it will not work with windows Vista! The wonderful support people at cpap.com have suggested I might try to install windows 98 on my computer....they had no idea what Vista was!!! I was also told that I am now out that money because they will...

Cathy-if your doctor writes for an auto that's what they have to give you. I know from firsthand experience that isn't true! My DME has outright refused to give me the auto machine. She told me her manager said I CAN'T HAVE IT! I have found another DME in my area that has no problem filling my pres...

As I mentioned in an earlier post, I have been dealing with an unreasonable DME when it comes to wanting access to my information and input into the type of machine I can have. Right now I have a rental that she told me will be converted to a purchase in 6 months. My question is, can I call my insur...

Thank you SO MUCH!!!!!

HAPPY THANKSGIVING!

She told me that the reason she won't let me have access is that I would be "likely" to change my settings! I tried to explain that I am not looking to change my settings, just monitor my own progress. She looked at me like I was crazy when I told her I knew it was possible to see the data on the ma...

I just received my Resmed Elite and Hybrid mask today and asked about accessing the software and was told that it is not only not allowed for a patient to see, but also unethical! Everything I have read on these boards tells me this is not true, but the DME would not budge. She also would not let me...

I have been on treatment for 9 days and have had similar issues with the humidifier. I have only had 3 nights that the tank showed any signs of evaporation. When I asked the DME, her response was "maybe that is how it is supposed to work." I have been having ongoing problems with the DME and my doc...