First Timer working with DME... So far so good

Hello!

I went in for a sleep study about 2 months ago and have finally gotten through most of the red tape to get a machine and mask.

I was called today by the DME that my sleep doc works primarily with. It started much like the horror stories described here with DME's.

DME: Hey we've got your machine the doc prescribed lets make an appointment to fit you with a mask.
Me: Which machine?
DME: It's a Fisher&Paykel, heated humidifier. A really nice machine.
Me: When I spoke with the Dr Sleep he mentioned that you'd work with me to find a machine that would work for me. I've been doing some research and want a fully data capable machine so that Dr Sleep has the best possible data on hand to make sure that I'm getting the best possible treatment.
DME: Yes, it collects data about leaks and usage so that your doc can make sure your are being treated.
Me: (Having done my research I knew they also carried Respironics, sadly not Resmed) How about one of the PR System One REMstar PRO machines? It has a lot better data reporting and a humidity control system to help prevent rainouts. I'd like one of those.
DME: I'll have to talk to my (manager, not exact word she used). We'll have to order it so it will take around a week.
Me: That'll be great!

However, it didn't end in a horror story. The DME contacted me again shortly to let me know that they had one in stock and that they had an appointment time open for tomorrow!

While I would've preferred that the DME would've started out with a near top of the line machine, I can understand profit motive. However, you have to give credit that the DME was very nice on the phone, did not respond negatively when I asked for a specific machine and responded promptly when they found they had the requested unit in stock.

Hopefully tomorrow goes smoothly so I can get some good sleep.
KL

Good luck. Hopefully all goes well and this local DME provider is as good as they are sounding so far!

KarmicLynx wrote:The DME contacted me again shortly to let me know that they had one in stock and that they had an appointment time open for tomorrow! KL

It must just be a co-winky-dink that so many
DME's will have to order the requested system,
because "we don't have one in stock.".....
and then "find" one the next day, on the shelf.

When I got my first Mseries Auto,
when first requested, that machine did not exist.
When I said I would bring in the documentation
for that machine.....within hours, it did exist.....
....but alas, they would have to order it. Could be weeks.
A call the next day said they had found one
"on the shelf."

Maybe these are just Festivus Miracles.