Encore Viewer 2.0

I am in need of technical support. I bought the Encore Viewer software, version 2.0 along with a Mako Infineer DT 3500 card reader. I have a 64-bit operating system so I borrowed a laptop with a 32-bit operating system and was able to download the software and then copy it all to my 64-bit system. The software opens on my 64-bit system with no problem but does not recognize the card reader. The light on the card reader turns green when I insert the smart card but turns red after about 20 seconds. So, I return to the 32-bit system and am able to read the data from my smart card. Last night I downloaded the smart card data to the 32-bit system and transferred the information as pdf files. This morning I turn on the 32-bit system to view last nights data, the card reader light is red and Encore Viewer does not recognize the card reader. Any ideas?

Thanks

@JCS57 - I can't talk geek but here it goes:

EncoreViewer is not made for 64 bit computer. You need to install program on a 64 bit computer. Take a thumbdrive, and copy to thumbdrive and paste to 64 bit computer C:/Program Files (x86). Done deal.

Starlette

PS - I'm going to copy/paste this to your initial post so it will close my thread "EncoreViewer Report" out, which is now done.