vista 32bits+encore pro 1.8.49 + infineer smart card reader

mckooi · Post by **mckooi** » Wed Jan 23, 2008 8:21 am

Hi,

Is any one face this problem after installing the Encore Pro on Window Vista 32bits OS with the USB Infineer (the USB port is on the computer) and the select the smart card utility for the PREVIEW the messges pop out as "SmartCard Reader Not Detected"?

Any advice/help welcome and thank you.

Mckooi

GumbyCT · Post by **GumbyCT** » Wed Jan 23, 2008 8:57 am

Mckooi,
For some reason it does NOT detect your reader.

Does anything else work in that USB port?

You have to install the driver separately, after installing Encore Pro. Check the Hardware Profile to see that your SmartCard reader is installed.

Good Luck

GumbyCT · Post by **GumbyCT** » Wed Jan 23, 2008 9:00 am

ps. Also make sure Encore is not set to use 'serial' port reader.

Under Preferences > System Settings > check USB

mckooi · Post by **mckooi** » Wed Jan 23, 2008 9:34 am

Thank you GumbyCT....I got it worked by installing the driver for the vista separately......now anoter problem pop out with the MyEncore....the pop out messge as "Unable to acess the EncorePro Database"...myencore will close.....

Any help welcome.

Mckooi

GumbyCT · Post by **GumbyCT** » Wed Jan 23, 2008 5:25 pm

mckooi wrote:"Unable to acess the EncorePro Database"...myencore will close.....
Any help welcome.
Mckooi

Sounds like a Q? for the Master - J Skinner.

Did you put the database somewhere other than the default location or have you downloaded anything as of yet? Or is a permissions issue? Vista, eh?

Guest · Post by **Guest** » Wed Jan 23, 2008 7:09 pm

Hi GumbyCT,

Yes, I did saved it in another drive not at the default directory. I will send james skinner a message for this as well.

Thanks agian.

Mckooi

GumbyCT · Post by **GumbyCT** » Wed Jan 23, 2008 7:12 pm

Kindly post back here to let us all know how to resolve this.

mckooi · Post by **mckooi** » Wed Jan 23, 2008 7:16 pm

Hi James,

How are you doing? I have an issue here of the Myencore, can you please advice. Thank you.

viewtopic.php?p=239978&sid=8e621fbf8a5d ... fc0#239978

Mckooi

mindy · Post by **mindy** » Wed Jan 23, 2008 7:22 pm

Hi there, McKooi,

Vista doesn't like to autostart drivers unless you tell it to. So what happens is that the driver is not started and therefore it cannot detect the reader.

Now how to fix it: short-term fix is to use control panel for system to re-install the driver. Long-term fix is to tell it to automatically start when Vista starts ... I'm on wrong computer to check how but you can use the short-term fix until someone gives you the better one (or I get onto my other computer!)

Mindy

mindy · Post by **mindy** » Wed Jan 23, 2008 7:25 pm

*IF* my brain is working correctly, use the "run" program under "accessories" and type in "services.msc". Find the Smartcard reader and switch it from manual to autostart.

m

Guest · Post by **Guest** » Wed Jan 23, 2008 8:30 pm

thanks mindy i got ot fixed just by installing the drivers for vista.

mindy · Post by **mindy** » Wed Jan 23, 2008 8:52 pm

Great, McKooi!

You may still run into the "disappearing driver" issue .... unless Vista has been fixed for that.

m

roncron · Post by **roncron** » Sun Apr 27, 2008 6:58 am

mindy wrote:*IF* my brain is working correctly, use the "run" program under "accessories" and type in "services.msc". Find the Smartcard reader and switch it from manual to autostart.

m

Mindy, your brain is working very well.

Mindy's message here just solved a big problem I had after migrating to a new computer. I successfully installed EP and the card driver on the new computer, and moved my user data from the old computer (running XP) to the new one (running Vista). The very first time I tried reading data from the card, no problem, worked like always on the old computer. But every time after that, "smartcard reader not detected."

A search of that phrase on this forum lead to this item and Mindy's post about autostarting the service on services.msc.

So, props to Mindy! You've helped solve another CPAP'er's problem! Thanks!

-Ron

bap40 · Post by **bap40** » Sun Apr 27, 2008 7:56 am

Same problem I am having also. I will try that Mindy, thanks.

I also caught another thread from someone who installed the SP1 for Vista and had no more problems. I haven't done that yet since the download site advises to wait for it to be available to us users thru the auto-download. I am not sure why but am going to find it and download it myself.

My encore is still not working, but am STILL not giving up!

Wulfman · Post by **Wulfman** » Sun Apr 27, 2008 8:43 am

The "Services" list is also available under "Control Panel" \ "Administrative Tools".......which is where typing in that command takes you.
To me, it's faster getting there with a couple of mouse clicks then typing in the words.

Den