Encore Pro password change snag

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
Posts: 25
Joined: Sun Jun 26, 2016 7:57 am

Encore Pro password change snag

Post by Chalkie » Sun Mar 11, 2018 11:58 am

I am hopefully getting ever closer to having Encore Pro up and running.

I was prompted to change the password and did so but am now getting the error message when I try to log in using the new password "Specified argument was out of the range of valid values. Parameter name: MaxWidth can not be less than MinWidth".

Any ideas how to resolve this?
Machine: Philips Respironics BiPAP S/T C Series INTL 30. Ref: 10611. Has humidifier option but do not use it.
Mask: Respironics Confort Gel Nasal Mask.

User avatar
Posts: 6568
Joined: Sun Jan 29, 2012 1:43 pm

Re: Encore Pro password change snag

Post by ChicagoGranny » Sun Mar 11, 2018 12:29 pm

Why are you not using Sleepyhead? I converted away from Encore Pro several years ago.

User avatar
Posts: 43142
Joined: Thu May 14, 2009 9:31 am
Location: Missouri, USA

Re: Encore Pro password change snag

Post by Pugsy » Sun Mar 11, 2018 12:37 pm

He's having to use Pro because SleepyHead doesn't want to play nice with his machine.
A bit of an incompatibility issue.
He's in the UK and got a machine that is high end specialty machine that SleepyHead isn't accurate with what it is reporting because SH can't handle the different files.

We have already tried and can't make it work well enough to trust it.

Encore Basic which is less of a PITA isn't compatible either.

It's Encore Pro or nothing. Sucks.
I may have to RISE but I refuse to SHINE.

Posts: 70
Joined: Tue Dec 19, 2017 2:12 pm

Re: Encore Pro password change snag

Post by Jas_williams » Tue Mar 13, 2018 3:11 am

If you end up with the password locked this thread on apneaboard might help.

http://www.apneaboard.com/forums/Thread ... ord-locked

Mask: AirFit™ F10 Full Face Mask with Headgear
Additional Comments: Using sleepyhead and a pressure of 9-16 Resmed S9 Adapt SV