The unmentionable Australian company

Sadie wrote:All good points, but much of this is redundant complaining about something we cannot control.

Not true! without us folks using their equipment they can't make any money.

IMHO complaining is NEVER redundant until one gets the desired results.

For new people who may be wondering, "What the heck is THIS about?"

LINKS to discussions about resmed's internet sales policy
viewtopic.php?p=98895

wading thru the muck! wrote:

Sadie wrote:All good points, but much of this is redundant complaining about something we cannot control.

Not true! without us folks using their equipment they can't make any money.

Snoredog wrote:I almost look at it as a blessing now, all it did for me was give me the kick in the pants I needed to look for alternatives and it didn't take me that long to find something less expensive, more comfortable and that works better.

wading thru the muck! wrote: IMHO complaining is NEVER redundant until one gets the desired results.

Snoredog wrote:I almost look at it as a blessing now, all it did for me was give me the kick in the pants I needed to look for alternatives and it didn't take me that long to find something less expensive, more comfortable and that works better.

I think Snoredog said it pretty well. Taking ACTION speaks pretty well.
If complaining is what you feel is necessary, is there another MEANS with which to do that?

How many have written to the company?

Could ONE subject cover all of the complaints, WITH the CORRECT company name be more effective, stating the facts, warning others, etc.

By 'complaining', I meant repeating things in various topics that have been said before, in the form of comments that aren't EFFECTIVE to actually CHANGING anything.

I think our comments can be more * productive * rather than appearing to be 'griping' or name-calling (not saying they may not be deserved), by taking it up a notch or two.

Within that topic, we can each add that we DID NOT purchase a product from THAT company because of ..... Wouldn't reading that bring home the point more directly to them, by letting them actually KNOW we "aren't buying it"?

Sadie wrote:

wading thru the muck! wrote:

Sadie wrote:All good points, but much of this is redundant complaining about something we cannot control.

Not true! without us folks using their equipment they can't make any money.

Snoredog wrote:I almost look at it as a blessing now, all it did for me was give me the kick in the pants I needed to look for alternatives and it didn't take me that long to find something less expensive, more comfortable and that works better.

wading thru the muck! wrote: IMHO complaining is NEVER redundant until one gets the desired results.

Snoredog wrote:I almost look at it as a blessing now, all it did for me was give me the kick in the pants I needed to look for alternatives and it didn't take me that long to find something less expensive, more comfortable and that works better.

I think Snoredog said it pretty well. Taking ACTION speaks pretty well.
If complaining is what you feel is necessary, is there another MEANS with which to do that?

How many have written to the company?

Could ONE subject cover all of the complaints, WITH the CORRECT company name be more effective, stating the facts, warning others, etc.

By 'complaining', I meant repeating things in various topics that have been said before, in the form of comments that aren't EFFECTIVE to actually CHANGING anything.

I think our comments can be more * productive * rather than appearing to be 'griping' or name-calling (not saying they may not be deserved), by taking it up a notch or two.

Within that topic, we can each add that we DID NOT purchase a product from THAT company because of ..... Wouldn't reading that bring home the point more directly to them, by letting them actually KNOW we "aren't buying it"?

They are a publicly held company, patients & customers mean absolutely nothing to them, they only cater to the whores of wall street as that is all that matters to that company.

Snoredog wrote: <snip>

They are a publicly held company, patients & customers mean absolutely nothing to them, they only cater to the whores of wall street as that is all that matters to that company.

Snoredog,

I really doubt you intend this to be regarded as a wise and thoughtful summation of Resmed's business. I have no interest in Resmed other than that there are a lot of people who have Resmed machines who come here for help. Some of us really would like to offer that help without the politics.

The anti Resmed 'rants' that keep infecting cpaptalk really don't add value to the real issues of cpap therapy and aiding each other in our compliance. Sadly they only fuel a 'pack' mentality that at worst shows how rational discussion can be flattened and the caring attitude to cpap users who happen to have Resmed machines, will also get flattened in the stampede.

I would hope this thread will go the way of other equally unproductive ones -- just fade away.

These types of posts are what lay the foundation for the unfortunate side of on-line forums - poster conflict!. If any of us try to defend some aspect of Resmed we get called a Resmed Rep or some other name, ignore the attacks (particularly the less than honest ones) and we just get frustrated and annoyed. Anyone starting a bash Resmed thread has to know they are triggering conflict. I sometimes wonder if it is quite deliberate.

DSM

Sadie wrote:How many have written to the company?

< raises hand >

I did. I told them what I thought of their impending Internet sales policy and that I would never purchase another one of their products.

They're a global company. They have offices in the U.S. and many other countries.....not just Australia. Besides their Internet pricing policies, they're restricting international sales of their products. How backwards is that?!

Since this is a forum about all things CPAP, the users who come here have a right to know (if they wish) about the companies that sell these products and their policies and philosophies toward the (REAL) users of their products. It's also helpful to see new products from other parts of the world.....such as the ones Snoredog posted recently.

Den

What gets me is that the people who complain the most are the guys who are using Respironics equipment.

Mike2000 wrote:What gets me is that the people who complain the most are the guys who are using Respironics equipment.

I don't know if that remark was directed at me, but I DO use ResMed's UMFF masks.

Den

dsm wrote: Sadly they only fuel a 'pack' mentality that at worst shows how rational discussion can be flattened and the caring attitude to cpap users who happen to have Resmed machines, will also get flattened in the stampede.

I personally would not be critical of a cpap user just because they have a ResMed machine. I own one myself and used it just last week on an overnight trip.

IMO, ResMed (the company) deserves any and all criticism that has been dished out. Their commentary in regard to the internet suppliers was offensive. We all know first hand the quality of aftercare provided by the supplier sponsoring this forum. ResMed chose to create an alternate reality to fit their agenda. Until they take action to rectify the situation it's open season.

...so, safe to state that it's not the equipment, but company policy.

All in all, it's "Too bad for ResMed" that they chose that path...I know, that too is "redundant" .

Shall we now start a "I Love My Respironics" subject, just in case ResMed is 'looking'?

I LOOOOOOOVE my RESPIRONICS APAP!

Wader,

I always value your posts. But on this topic of Resmed bashing, how does it help cpap users here to have these threads started repeatedly every few days ?. One unfortunate thing it does (and I am speaking from my own experience) is to trigger conflict between members here and that damages the whole forum.

One difficulty I see is determining if the politics are fuelled by competitors to Resmed versus being fuelled by people who have a genuine gripe at the way Resmed runs their business. The reason I raise this spectre is the number of times newcomers or people we don't see often (used to be guests) that come to cpaptalk (as is happening in some threads now) and start Resmed bashing in topics that started off without anything to do with Resmed.

I did my own homework in contacting and speaking to Resmed dealers and am satisfied in my mind that Resmed are being targeted because they are allowing pressure from their biggest customers to impact their policies to smaller ones. That strikes me as a business issue & not a personal one, certainly not an issue that justifies whipping up anti Resmed hysteria.

All this repeated activity really achieves as far as I can tell is to use people in a battle they really have little to do with.

But, the good thing about cpaptalk is that we can discuss these issues

Cheers

DSM

Sadie wrote:...so, safe to state that it's not the equipment, but company policy.

All in all, it's "Too bad for ResMed" that they chose that path...I know, that too is "redundant" .

Shall we now start a "I Love My Respironics" subject, just in case ResMed is 'looking'?

I LOOOOOOOVE my RESPIRONICS APAP!

Yep! Good equipment.....bad policies

I LOOOOOOOVE my RESPIRONICS APAP, TOO!

Den

dsm wrote:

Snoredog wrote: <snip>

They are a publicly held company, patients & customers mean absolutely nothing to them, they only cater to the whores of wall street as that is all that matters to that company.

Snoredog,

I really doubt you intend this to be regarded as a wise and thoughtful summation of Resmed's business. I have no interest in Resmed other than that there are a lot of people who have Resmed machines who come here for help. Some of us really would like to offer that help without the politics.

The anti Resmed 'rants' that keep infecting cpaptalk really don't add value to the real issues of cpap therapy and aiding each other in our compliance. Sadly they only fuel a 'pack' mentality that at worst shows how rational discussion can be flattened and the caring attitude to cpap users who happen to have Resmed machines, will also get flattened in the stampede.

I would hope this thread will go the way of other equally unproductive ones -- just fade away.

These types of posts are what lay the foundation for the unfortunate side of on-line forums - poster conflict!. If any of us try to defend some aspect of Resmed we get called a Resmed Rep or some other name, ignore the attacks (particularly the less than honest ones) and we just get frustrated and annoyed. Anyone starting a bash Resmed thread has to know they are triggering conflict. I sometimes wonder if it is quite deliberate.

DSM

Snoredog,

I can't see how Resmed's business practices are the issue of individuals here at cpaptalk unless the individuals are being used in a market game.
I can understand if Johnny Goodman has issues with Resmed's sales practices if he is being squeezed by the bricks & motar DMEs (I think this is a well understood issue here).

I really doubt that Respironics business plan & profitability goals are in *any* way different from Resmed's or Puritan Bennett's. The comments about not having any concerns for patients but all concern for investors is at best a subjective opinion not backed up by other than an emotive appeal to an image of 'greedy business' and I am again in no doubt that that accusation has as much currency with Respironics as it does Puritan Bennett. Are you telling us that Resmed should not be running a business but a charity ?, I know that is not what you are stating but the statement you made sort of implies this.

I am sure I read here or elsewhere that the price increases were once again pressure being exerted on Resmed by its large distributors & that little of these increases actually get back to Resmed but go to their middlemen so how can you claim it is Resmed lining their own pockets ?.

The only facts I see here are

1) Resmed runs a business and like any business has legal responsibilities to their shareholders and the stock exchange.

2) Resmed have been pressured by their large distributors to change some of their distribution methods and policies. This has affected the businesses of in particular, of Internet retailers and they have a right to be upset. But the culprit is their competitors who do more business with Resmed and are exploiting this.

3) That most individuals get their machines through insurance policies where the insurers work with DMEs to deliver. I can fully agree with individual being annoyed at what seem like high prices for machines & masks through these insurance claims but that issue applies to any equipment manufacturer. It is not just a Resmed issue.

4) That people are being whipped up in an ongoing atmosphere of Resmed bashing as it serves a business purpose and not because lots of individuals are being impacted or harmed. Anyone of us who buys our own gear can vote with our dollars and if prices are a personal issue, we inevitably will deploy our dollars to where we want. That is called market forces.

5) The health system in the US may have some flaws in how health insurance works with the medical profession and the distributors of healthcare equipment.

It does amuse me that while the US is seen as the bastion of capitalism, & this is a good thing, that has prevailed against the flawed philosophy of communism & planned production, but when it suits some folk, they attack the very notion of a company conforming to the norms of capitalist principles that made the US great.


DSM