MyEncore Problem - Derek - I need help.

Linda3032 · Post by **Linda3032** » Sat Jan 28, 2006 4:35 pm

Okay, maybe these pictures will help you understand what I'm talking about regarding "no data shown on daily pressure chart". Thanks to all who helped me learn how to post pictures. BIG THANK YOU'S to all.

Here is the first picture:

You see, it shows pressures up to 1.2 and therefore, won't show my data which is 5-9

Here is the second pirture which clearly shows my pressure range:

So, the question is, How do I change the pressure range on the Daily Pressure Chart?

Oh, I'm so tickled because it worked. Thanks again to all for the help, and thanks in advance for any suggesions regarding my dilema.

Linda

NightHawkeye · Post by **NightHawkeye** » Sat Jan 28, 2006 7:23 pm

Linda3032 wrote:So, the question is, How do I change the pressure range on the Daily Pressure Chart?

I'm glad you asked that question, Linda. I thought the ranges were fixed, but after reading your question decided to check.

I found that if you right click in the picture you will get a menu with several choices. The ones dealing with the range are Set scale to default, and Unzoom. Kinda neat.

I also found that you can set the range for the pressure charts on the preferences page in MyEncore. After changing the range you need to save preferences before it will take effect though.

Regards,
Bill

Linda3032 · Post by **Linda3032** » Sat Jan 28, 2006 11:04 pm

Hi Bill. I've tried both your suggestions. As you can see by the 2nd picture, it displays the proper range of pressure. As does the Preferences page.

I also tried right clicking and clicked on every button there is - to no avail. The default changes the dates (to a weird look), but not the pressure. My un-zoom button is greyed out.

I've also tried clicking and dragging the pressure lines up the page. I can get it up a little but not even close to 4.

But thanks for the reply. Anyone else?

Linda

Ric · Post by **Ric** » Sun Jan 29, 2006 12:37 am

Linda,

NightHawkeye's answer is correct. But I'm not sure why it's not responding for you. Obviously you have right-clicked inside the graph, that gave you the dropdown menu that you say is grayed-out for the unzoom. Have you tried closing the program and restarting it? Here's another cheap trick: go to the preferences page, push the "SELECT CHARTS" button, then UNCHECK the "Daily Pressures", save preferences, then go back and CHECK it, to put it back. That will reset the default values. While you're there make sure the Pressure-based plot preferences show the correct upper and lower values and the correct date range is checked. And of course SAVE the preferences.

OK, there's my 2 cents.

Wulfman · Post by **Wulfman** » Sun Jan 29, 2006 10:53 am

Linda,

I have PM'd you.

Den

Linda3032 · Post by **Linda3032** » Sun Jan 29, 2006 11:54 am

Still nothing. My "unzoom" is greyed out on every chart. I've already uninstalled and reinstalled MyEncore, but I'll do it again. I'll let you know if it helps.

The Daily Variable Breathing chart has always said "No Data Available", is that normal?

I just assumed these things were just a glitch in Derek's program and all this was normal until I saw other post pictures of their charts and saw they had data.

It's all so frustrating.

Linda

Linda3032 · Post by **Linda3032** » Sun Jan 29, 2006 12:32 pm

I have uninstalled and reinstalled MyEncore 15b7. No change. We have the program installed on 2 home networked computers, and both have this same problem.

The unzoom is greyed out on every chart. I'm assuming that isn't normal.

Ric/Bill, are you using ver15b7? That's the one Derek wrote when Jerry69 was having problems. I think you were too at that time. Did both of you install ver. 14 before you installed 15b7? I never installed ver 14 at all.

Is it possible that the networked cumputers is causing this problem?
Is it possible that there is a file in ver 14 that I need?

Is anyone else with ver15b7 and having the same problem I'm having?

(Dang, I like to be special, but not like this) ...

NightHawkeye · Post by **NightHawkeye** » Sun Jan 29, 2006 1:02 pm

Linda3032 wrote:Ric/Bill, are you using ver15b7? That's the one Derek wrote when Jerry69 was having problems. I think you were too at that time. Did both of you install ver. 14 before you installed 15b7? I never installed ver 14 at all.

Yes, Linda, I had the earlier version installed, but it didn't work with EncorePro v 1.5. When I uninstalled MyEncore and then installed 15b7 I think I removed the entire MyEncore directory first (but can't swear to it). 15b7 just worked like a charm and has been working ever since.

Only surprise with MyEncore was that I had to close it and then reopen it after downloading new SmartCard data.

BTW, I am really glad you asked your question - learned a new feature of MyEncore. Also, I noticed that you can also zoom in by selecting a portion of a graph with the mouse.

And, the unzoom is always grayed out in mine too, until I change the graph parameters to zoom in on something.

Regards,
Bill

Linda3032 · Post by **Linda3032** » Sun Jan 29, 2006 1:38 pm

Well, I learned something too. I can "set the parameters" on graphs and zzzzzzzoom in on them. Then my zoom works too. But, I still can't zoom up to the correct pressures on the left side of the daily pressure chart.

I'm glad I asked the question too. It's nice someone learned something.

Linda

Linda3032 · Post by **Linda3032** » Sun Jan 29, 2006 2:33 pm

No success in downloading ver 1.4 and then reinstalling 1.5b7. I still cannot get up above 1.2 cm pressure on the left side of the Daily Pressures chart.

Den suggested I change to CPAP for one night and then read the card to see if it show that data on Daily Pressures chart. I will do that tonight.

Does anyone think that maybe it's because I have an older machine (I bought it 3 years ago) Remstar Auto (no Cflex) ??

Oh well, I appreciate you all racking your brains for me. Maybe Derek can figure it out. I emailed him a few days ago, hopefully he will get back with me.

Thanks again,
Linda

Wulfman · Post by **Wulfman** » Sun Jan 29, 2006 2:43 pm

Linda3032 wrote:Does anyone think that maybe it's because I have an older machine (I bought it 3 years ago) Remstar Auto (no Cflex) ??

Linda,

You MAY be on to something here.......
Unfortunately, I'm not (at all) familiar with the recording architecture on these machines.....but if it's that old, it's a possibility that this may be the reason it's not showing up. Let us know what you see in your printouts tomorrow.

Best wishes,

Den

ozij · Post by **ozij** » Sun Jan 29, 2006 10:57 pm

FWIW
viewArticle/Respironics-Remstar-Auto-Pr ... rview.html

The Remstar Auto and Encore Pro Software
Q: Will the report that the Remstar Auto with C-Flex generates with Encore Pro note that you are using a specific C-Flex setting?
The report will note that C-Flex is being used but will not note the C-Flex setting. The C-Flex setting is adjusted by the user for comfort and is accessible via the unit’s display.

C-Flex and Software
Will the data available to Encore Pro be affected when a machine is in C-Flex mode?
No. The only change to the Encore® Pro report is that that the C-Flex banner will appear in the upper right corner of every page when C-Flex is enabled

rested gal · Post by **rested gal** » Sun Jan 29, 2006 11:41 pm

Wulfman wrote:
Linda3032 wrote:Does anyone think that maybe it's because I have an older machine (I bought it 3 years ago) Remstar Auto (no Cflex) ??
Linda,

You MAY be on to something here.......

Den

Interesting. Given the number of things Derek had to do to get MyEncore working with the Encore Pro 1.5 that Respironics developed for the REMstar BiPAP Auto, maybe MyEncore won't work right now with data from the pre-C-Flex REMstar autos?

I used to have the same model machine you have, Linda...a REMstar Auto with no C-Flex.

When Respironics added C-Flex to their auto, and I got one of those machines, I had to upgrade the old Encore Pro I had to a newer version of 1.4. As ozij quoted, the only difference was that a little banner appeared on the data pages saying "C-Flex" whenever I had C-Flex enabled. Seemed rather silly to me to go through an upgrade just to have that show up on the pages, but...oh well.

Even sillier -- to me anyway -- is that if Respironics was going to go to the trouble of revising Encore Pro to take note of whether C-Flex was enabled or not (and add the word "C-Flex" on the pages when it was) why not have it also note which degree of C-Flex was being used?

Just because it's a comfort feature for the user doesn't mean the therapist might not need to know which setting the C-Flex was on. If the person was complaining of trouble breathing out, it kinda' might help just a leeetle bit for the therapist who downloaded the Smart Card to know for sure which setting of C-Flex the machine was using.

I also thought it was silly not to have included a way to turn C-Flex on/off and "set" the degree (1,2,3) from "create prescription" in Encore Pro.

ozij · Post by **ozij** » Mon Jan 30, 2006 12:40 pm

I believe the reason for all the silliness (or maybe "silliness") is in the way the data is written and on the smart card. They may have decided that making place for all that additional data demands a major uphaul of the software - which they wanted to postpone.

The data read from the machine it put into "fields" (think of them as pigeon holes). Computer programs are very compulsive things, they always expect to find specific data at a specific place. If you move the data even one bit (and I mean "bit" in human pralance) can confuse them terribly.
If My Encore thinks its getting data from the "Pressure" pigeon hole, when it's actually getting it from the C-FLEX pigeon hole - then things get messed up. (Ever taste a cake made with salt instead of sugar?)

If rested gal had to upgrade in order to get proper data from a C-FLEX machine, then I would guess that on the data from the older machine, My Encore is simply not finding the data where it expects to find it - and gives mixed up results.

O.

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CPAPopedia Keywords Contained In This Post (Click For Definition): cflex, Smart Card

Linda3032 · Post by **Linda3032** » Mon Jan 30, 2006 1:04 pm

Well, last night I set the machine to CPAP to see if it made a difference in the Daily Pressure Chart - to see if the chart would register pressure above 1.2cm on the left side of the screen.

It didn't. So, my conclusion is that it must be because I have an old machine, Remstar Auto (no c-flex). I still am pleased with the machine, and love the programs of Encore Pro and MyEncore, so I have no complaints.

I think we can close this subject now.

Thanks to all who replied and tried to solve the mystery.

Linda

MyEncore Problem - Derek - I need help.

MyEncore Problem - Derek - I need help.

Re: MyEncore Problem - resubmission