I've tried but, I Need HELP installing Card Reader

[Riverrun]

Although this is my first post to your great forum I've gotten virtually all my cpap information/advice from here thanks to all of you. I just purchased all my equipment from cpap.com. I started using my new machine (Remstar Auto M) last week and am feeling better.

I'm not having good luck at this point finishing the installation of my card reader. I did a search on the forum and tried to follow some folk's installation instructions but, am still having trouble. I was sent EncorePro Version 1.6i and the Infineer Card reader. I'm using a Dell Inspiron 5160 computer running Windows XP. I did as suggested and loaded the EncorePro software first and didn't plug in the card reader. My problem is occurring when I try to install the driver for the card reader. I tried following the instructions that came with the card reader and I end up at the point where USB DT-3500 is highlighted. It then tells me that it is already installed and to make another choice or cancel. I tried the instructions from cpaptalk.com but, with my limited computer skills I couldn't find the driver to install it. The instructions also mentioned Vista and I'm running XP. I'm hoping someone is willing to post additional instructions so I can finish the installation and evaluate my first week of treatment.

Thanks,

Tom Simpson
Fairbanks, Alaska

[Wulfman]

Although this is my first post to your great forum I've gotten virtually all my cpap information/advice from here thanks to all of you. I just purchased all my equipment from cpap.com. I started using my new machine (Remstar Auto M) last week and am feeling better.

I'm not having good luck at this point finishing the installation of my card reader. I did a search on the forum and tried to follow some folk's installation instructions but, am still having trouble. I was sent EncorePro Version 1.6i and the Infineer Card reader. I'm using a Dell Inspiron 5160 computer running Windows XP. I did as suggested and loaded the EncorePro software first and didn't plug in the card reader. My problem is occurring when I try to install the driver for the card reader. I tried following the instructions that came with the card reader and I end up at the point where USB DT-3500 is highlighted. It then tells me that it is already installed and to make another choice or cancel. I tried the instructions from cpaptalk.com but, with my limited computer skills I couldn't find the driver to install it. The instructions also mentioned Vista and I'm running XP. I'm hoping someone is willing to post additional instructions so I can finish the installation and evaluate my first week of treatment.

Thanks,

Tom Simpson
Fairbanks, Alaska

Tom,

Which drivers are you trying to install? Depending on where you got your card reader, I'd suggest (if you're not already) using the card reader driver program that's on the Encore Pro CD. (It should be named "Setup.exe" and located in a folder called (something like) "Card readers". Do an "Explore" on the Encore Pro installation CD to locate it.

Depending on which one you installed on your computer, you may have to uninstall it first.

Edit: If you ordered your reader from 2-factors, do NOT use the drivers that came on the CD with the reader.....they won't work.

Den

[NeurosurgeryNP]

I have also used the drivers from Infineer's website. I did a google search and downloaded the driver from online.

[Riverrun]

Den,

I purchased all my equipment, including the card reader, from cpap.com. The only CD I have and am using is the EncorePro CD. I have tried the following:

<Start>, <Explore>, click on EncorePro folder, click on Smart Card Readers folder, click on Setup icon, I reach a point where it says "Select the devices you wish to install on your machine" with USB (DT-3500) being highlighted, when I click Next it replies "You have not requested any modifications to your system" and I then have to click Cancel. It apparently thinks that I already have USB (DT-3500) installed? Am I totally going down the wrong road? This is the same path that the Card Reader instructions would have me follow but, with a different outcome?

I guess I need very explicit directions.

Cheers,

Tom

_________________

CPAPopedia Keywords Contained In This Post (Click For Definition): cpap.com, Smart Card

[Wulfman]

Is your card reader plugged into a USB port in the back of the computer?

Have you:
Re-booted your computer?......started up Encore Pro?......put your card in the reader?......set yourself up as a patient?......tried to do the download? (check to make sure that EP is set up to use the card reader from a USB port)

Is the SQL server running?
Is the "Server Manager" running? (right-hand side of your task bar)
Is there a little green arrow in the Server Manager icon? (if it's red, you need to open it and make sure that it's using the SQL database)
Does the light come on when you insert the card into the card reader?

Den

[Riverrun]

<Is your card reader plugged into a USB port in the back of the computer?>

No, because all instructions, manufacturer and cpaptalk.com, said not to plug in until software driver installation.

<Have you:
Re-booted your computer?>

Yes

<started up Encore Pro?>

Yes

<put your card in the reader?>

No, still plugged into cpap machine. Thought I wasn't suppose to plug in reader to computer yet?

<set yourself up as a patient?>

Yes but, what does that have to do with installing the driver and getting the reader to work?

<tried to do the download? (check to make sure that EP is set up to use the card reader from a USB port)>

Don't know what you are talking about?

<Is the SQL server running?>

When I pass the mouse over the icon it says"Running MSSQL"

<Is the "Server Manager" running? (right-hand side of your task bar)>

See above?

<Is there a little green arrow in the Server Manager icon? (if it's red, you need to open it and make sure that it's using the SQL database)>

It's green.

<Does the light come on when you insert the card into the card reader?>

Yes, red light.

Den

_________________

CPAPopedia Keywords Contained In This Post (Click For Definition): cpap machine, Encore Pro

[Wulfman]

<Is your card reader plugged into a USB port in the back of the computer?>

No, because all instructions, manufacturer and cpaptalk.com, said not to plug in until software driver installation.

<Have you:
Re-booted your computer?>

Yes

<started up Encore Pro?>

Yes

<put your card in the reader?>

No, still plugged into cpap machine. Thought I wasn't suppose to plug in reader to computer yet?

<set yourself up as a patient?>

Yes but, what does that have to do with installing the driver and getting the reader to work?

<tried to do the download? (check to make sure that EP is set up to use the card reader from a USB port)>

Don't know what you are taliking about?

<Is the SQL server running?>

When I pass the mouse over the icon it says"Running MSSQL"

<Is the "Server Manager" running? (right-hand side of your task bar)>

See above?

<Is there a little green arrow in the Server Manager icon? (if it's red, you need to open it and make sure that it's using the SQL database)>

It's green.

<Does the light come on when you insert the card into the card reader?>

Yes, red light.

Den

I thought you said you didn't have it plugged in......

If you HAVE it plugged in and the light turns red when you insert the card, maybe it's working......

You have to have a "Patient" so you can do the download....I was just wondering.

Maybe you should try it and see if it download the data (creates an interaction date)

Den

[Riverrun]

<I thought you said you didn't have it plugged in.....>

I went ahead and plugged it in and tried it your way since you're taking the time to try and help me.

My computer isn't recognizing the hardware (ie. Card Reader). I don't why this should be so difficult. I have a reasonably new computer, running updated software and have followed all the poor directions that have come with the software and card reader.

[oceanpearl]

Having a problem here also. Getting a message "cannot connect to device".

[Riverrun]

I have also used the drivers from Infineer's website. I did a google search and downloaded the driver from online.

I went to the website and clicked on Downloads but, didn't see where or how I could download a driver. I can't even figure out what model card reader I have. It just says Infineer and Mako on the back. I couldn't find anything referencing that on the Infineer website

[Wulfman]

Wellll.......
Check out these directions and see if you've missed something.
If you installed the driver from your Encore Pro CD, that should do it.
You should also be able to see whether it's there by going into the "Control Panel"/"System"/"Hardware"/"Device Manager" and there should be a category called "Card readers" (or something similar) and it should indicate the MAKO/Infineer DT3500 reader (when installed).

Den


Instructions courtesy of "Sleepy-in-AL"
Posted: Sun Jun 18, 2006 1:36 am

Post subject: EncorePro 1.6i (1.6.22) installation with MyEncore 1.5b7

OK, several people have posted that they are experiencing problems getting MyEncore to work with EncorePro 1.6i. Several have asked for information regarding what worked. So, here is my STEP BY STEP instructions for what worked for me. This was on Windows XP Service Pack 2, Professional and Home editions, SP2 Firewall Disabled. No guarantees that this will work for you, but it has worked for my configuration. Cool

First, a couple of observations regarding potential problem spots. If you are running Windows XP SP2, you might try disabling the firewall, at least temporarily. The installation and interaction doesn't actually need access to the internet, but it does use the Microsoft .NET Framework which will require access to the loopback interface. The firewall, which is enabled by default in Service Pack 2, may be blocking this loopback access. DISCLAIMER ON: This action could open your system up to attack from the internet. If you are worried about this, you may want to disconnect your network cable for the majority of this process. However, you will need internet access to download the .NET framework and MyEncore software. Turn off the firewall at your own risk! If your system is behind a cable modem router, it may limit your exposure.DISCLAIMER OFF To disable the firewall in Windows XP Service Pack 2, select "Control Panel" from the Start menu, then click the "Security Center". At the bottom of the Windows Security Center window, click on manage security settings for: "Windows Firewall". This will open the Windows Firewall window. Click the radio button next to "Off (Not Recommended)" then click the "OK" button. If you are using some other Firewall, such as ZoneAlarm or Norton, you will need to either disable it or allow access to the programs as necessary.

A second potential problem, which is addressed in the step by step instructions, is the way the SQL security settings are configured during the EncorePro installation. Make sure to set a password on the SA account. I'm not sure, but I believe that if you leave the account password blank, it may limit access to the database to "protect" your database. Even if this is not the case, you probably want your database password protected.

Alright now, down to business. Since I have no idea who might need these instructions, I'll try to keep them as simple as possible and include the most basic steps. I didn't have a convenient way to include pictures and I wasn't sure about copyright issues, so I'll just describe the steps.

EncorePro Installation
1. Insert the encorepro cd into your cd drive. If you have autorun enabled (likely, this is the default), the encorepro splash screen will start automatically. If not, go to "My Computer", double click on your CD drive, and then double click on "Encore.exe"

2. Click on the US flag to select english.

3. Click on "install software"

4. You will be prompted to select a language, the default is "US english". Click on "OK" to accept the default.

5. When prompted to exit all windows programs and accept the copyright, click "Next"

6. Click "I Agree" when prompted to accept the software license.

7. Select "Single Computer" for installation type.

8. Make sure there is only a check mark next to "EncorePro Application" when prompted to "Select Components."

9. Accept the default values for "Application destination folder" and "Database destination folder." Click "Next" to continue.

10. On the "Start installation" window, click "Next"

11. On the second "Start installation" window, accept the defaults for "Database Server Name" (you shouldn't be able to change this anyway), and "Backup database to: " then click "Install"

12. You should see the status screen and several installer dialogs flashing by. Wait for these to finish.

13. If you haven't disabled your firewall, you may be prompted here to allow the SQL Server Configuration, Database Installation Utility for Encore Pro, and the SQL Server Service Manager, to access the internet. Note the firewall from Windows XP SP2 may silently deny access to some of these requests causing problems. Zonealarm and other third party firewalls usually prompt requesting permission.

14. You should be prompted here to "Secure the Server." The default is to "Leave the SA account alone (Use a blank SA password). See my note at the beginning of this post regarding this. Change this to "Provide the SA password", then enter and confirm the password. Click "Next" to continue.

15. Wait while the installer creates the database.

16. If you haven't disabled your firewall, you may be prompted to allow "SQL Server Windows NT" to access the internet and act as a server. Again, the SP2 firewall if still enabled may silently deny these requests causing problems.

17. Wait while the installer completes the installation and updates the system configuration.

18. Click "Finish" when prompted that "EncorePro 1.6 has been successfully installed."

19. Click the X in the lower right hand corner of the encorepro splash screen to exit the Autorun script.

SmartCard Driver Installation
20. Go to "My Computer" and right click on your CD drive and select Explore.

21. Double click on the "Smart Card Readers" folder to open it.

22. Double click on "setup.exe" to start the initial installation of the drivers and utilities.

23. Click "Next" on the "Welcome to the Mako Technologies Driver Setup Wizard".

24. Click "Yes" to accept the license agreement.

25. Check the box next to "USB (DT3500)" when prompted to "Select the devices you wish to install on your machine." Then click "Next"

26. Click "Install" on the "Ready to install the Program" dialog.

27. Wait while the drivers and utilities are installed.

28. Click "Finish" when "the wizard has finished the installation."

29. Reboot the system if you weren't prompted to when finishing the driver installation.

MyEncore 1.5b7 installation
30. Right click on http://lewiston.mit.edu/myencore/myencore15b7.msi and select "save as" save the myencore15b7.msi file to your desktop.

31. Double click on the myencore15b7.msi file to start the installation.


Microsoft .NET Framework installation
32. Skip to step 40 if you aren't prompted to install .Net Framework. Otherwise, Select "Yes" if prompted to install the .NET Framework.

33. If you haven't disabled your firewall, you may be prompted to allow windows installer access the Microsoft Website to download .NET Framework. See previous warnings.

34. The installer should have opened the .NET Framework download page in your default browser. Click "download" in the web browser to download "dotnetfx.exe" to your desktop.

35. Double click the dotnetfx.exe file to start the installation of .NET Framework.

36. Accept the .Net license agreement and click "Install"

37. Wait while .Net installs.

38. Firewall warning: allow COM Surrogate to access the internet. See above firewall warnings.

39. Click "OK" to "complete the installation of .Net Framework 1.1"

Resume MyEncore 1.5b7 installation
40. Double click the myencore15b7.msi file again to restart MyEncore installation. (Ignore this step if you were not prompted to install .Net Framework.)

41. Click "Next" on the "Welcome to the MyEncore Setup Wizard"

42. Accept the default on the "Select Installation Folder" and select "just me" then click "Next"

43. Click "Next" on the "Confirm Installation" dialog.

44. Wait while MyEncore installs.

45. Click "Close" on the "Installation Complete" dialog.

Check the status of your installations
46. You should now have the following on your Start menu:
- "Mako Technologies, LLC" group
- "Respironics" Group
- "MyEncore" shortcut

If you tried to start MyEncore at this point, it should complain that no patients exist in encorepro.

Plug in the SmartCard Reader
47. Plug the DT-3500 SmartCard Reader into a free USB port.

48. Let windows discover new hardware. It should recognize the DT-3500 and prompt you to install the driver. Select "No do not allow Windows to connect to the internet to discover drivers"

49. Select "Continue Anyway" when the hardware installation prompts that the driver "has not passed Windows XP Logo testing."

50. Click "Finish" on "Completing the Found New Hardware Wizard."

Keeping EncorePro from erasing your SmartCard
Although this is not strictly necessary, most people want to keep encorepro from automatically erasing the SmartCard after it downloads it. (this is the default behavior)

51. In my computer, double click the C: drive
52. Double click "Program Files"
53. Double click "Respironics"
54. Double click "EncorePro"
55. Double click "Utilities"
56. Double click "Don't Erase Data after downloading.reg"
57. Answer "Yes" to "add the data to the registry"

Starting EncorePro and downloading the SmartCard
58. From the start menu, go to "All Programs", "Respironics", "Encore Pro", "Encore Pro"

59. You must complete at least the following information in response to "Update Company Information" :
- Company Name
- Street Address
- Facility Type
It doesn't really matter what you put in for these, but you must put something. Then click "Proceed"

60. Click "Add New Patient" on the left.

61. Here you must enter at least a first and last name then click "OK"

62. You should now be on the patient homepage for the patient you just entered. On the left side, select "Download Data" from the "Interactions" group. Then click on "SmartCard Reader".

63. Accept defaults for "Referring Physician", "PCP", "Clinician", and date and select "Yes" the smart card is going to be returned to the same patient. Click "OK"

64. If you receive a warning that the SmartCard doesn't match the patient, select the appropriate response to continue downloading

65. If you have properly run the "Don't Erase data after downloading.reg" mentioned above, you will be asked if you want to erase the SmartCard. Select "No" to preserve the information on the card.

66. From here, you can view the downloaded data or exit encorepro and go to MyEncore. To skip to MyEncore, jump to step 70. Otherwise keep going here to view your detailed EncorePro data.

67. Double click on the date in the "Interaction List" in the middle of the screen under "Patient Compliance." To see meaningful details instead of just compliance data, select the radio button next to "Full Details" in the Report Options dialog then click "OK"

68. You should now have a "Report Viewer" window. At the top of this window, there are buttons to change the view and page up and down through the report. From the file menu, you can export the report in a number of formats including PDF and HTML.

69. When you are through here, you can close the "Report Viewer" and close "encore pro".

There are lots of things that you can do with encorepro. The full manual is available in PDF from the initial Autorun splash screen. It is possible to change the prescription on your device using encorepro and the SmartCard. Doing so will erase the SmartCard. Doing so without understanding what you are doing could be dangerous to yourself..... Monkey with these at your own risk...

Starting MyEncore for the first time
70. Go to "Start" menu, "MyEncore"

71. Assuming you are, click on "I am a non-professional user and I agree to the conditions" to accept the MyEncore License Agreement.

72. You should now see the MyEncore preferences window with the EncorePro patient you created earlier listed in the Database Summary section.

From here, refer to myencore.php for the MyEncore documentation.

For other troubleshooting tips, EncorePro, and MyEncore discussions, refer to RestedGals summary of threads at viewtopic.php?t=4612

[Riverrun]

Den,

Thanks for posting the very detailed instructions from "Sleepy-in-AL" and thanks to them as well. The problem was just handler error on my part. I knew it couldn’t be so difficult. I had reached the point where it says "Select the devices you wish to install on your machine" with USB (DT-3500) appearing highlighted/selected or so I thought. It was highlighted in blue and when I clicked the alternative device it then became highlighted in blue instead. I thought I had selected them but, the problem was that in order to actually select the device I needed to click the very small box in front of my choice. Anyway, thanks for the help.

Where do you live in Wyoming? Before moving to Alaska in 1992, besides being born and raised in Montana, I taught school in Bridger, Montana, on the Wyoming border.

[Wulfman]

Den,

Thanks for posting the very detailed instructions from "Sleepy-in-AL" and thanks to them as well. The problem was just handler error on my part. I knew it couldn’t be so difficult. I had reached the point where it says "Select the devices you wish to install on your machine" with USB (DT-3500) appearing highlighted/selected or so I thought. It was highlighted in blue and when I clicked the alternative device it then became highlighted in blue instead. I thought I had selected them but, the problem was that in order to actually select the device I needed to click the very small box in front of my choice. Anyway, thanks for the help.

Where do you live in Wyoming? Before moving to Alaska in 1992, besides being born and raised in Montana, I taught school in Bridger, Montana, on the Wyoming border.

Please check your Private Messages (PMs) in the far-right upper corner of the page.

Den

[rested gal]

The problem was just handler error on my part. I knew it couldn’t be so difficult. I had reached the point where it says "Select the devices you wish to install on your machine" with USB (DT-3500) appearing highlighted/selected or so I thought. It was highlighted in blue and when I clicked the alternative device it then became highlighted in blue instead. I thought I had selected them but, the problem was that in order to actually select the device I needed to click the very small box in front of my choice.

Riverrun, don't feel bad. A long time ago, I spent half a day trying to install Encore Pro and getting the "you haven't made modifications to your system" message that you were getting. For exactly the same reason. I, too, thought that the USB being highlighted meant that it had already been "selected."

Yep...gotta actually click the tiny box in front of it to get a tick mark into the box to make USB really be actually selected. The blue highlight alone didn't mean squat. Maddening!