CPAPtalk.com

I managed to get used to tinnitus--but I have no choice.
I CHOSE to fire 3 different DME's in my home town.
Life is too short to tolerate the worst you can get.

xxyzx wrote:

ladyjanern909 wrote:Does anyone else do business with Lincare? The local office I am dealing with are so rude and incompetent! The billing department can't get the bills right after 10 months and the supply company sends me the wrong items! I clearly need to get a new DME. The local office doesn't even have a respiratory therapist on board. They have an LPN doing the mask fittings but she is clueless even with that job. Even the person answering the phone has an attitude. I feel as a client/cpap patient I would like a little support with all this and especially patience with getting me off in running with all things cpap. Sorry for the rant. Does anyone know where I can send a letter to the main office to voice my complaints before I move on?

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i am starting to think they are all incompetent and crooked

Thinking is important!

LSAT wrote:Thinking is important!

That's your contribution?

Guest wrote:

LSAT wrote:Thinking is important!

That's your contribution?

I'll think about it.

xxyzx wrote:

ladyjanern909 wrote:Does anyone else do business with Lincare? The local office I am dealing with are so rude and incompetent! The billing department can't get the bills right after 10 months and the supply company sends me the wrong items! I clearly need to get a new DME. The local office doesn't even have a respiratory therapist on board. They have an LPN doing the mask fittings but she is clueless even with that job. Even the person answering the phone has an attitude. I feel as a client/cpap patient I would like a little support with all this and especially patience with getting me off in running with all things cpap. Sorry for the rant. Does anyone know where I can send a letter to the main office to voice my complaints before I move on?

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i am starting to think they are all incompetent and crooked

I think I agree that they are all incompetent. I have used Lincare for three years. At my last doctor's appointment I mentioned how unhappy I was with their service. So my doctor arranged for a different company to provide me service. So far not much better. It took a good three weeks before the new company even sent me forms to fill out to give them approval.

In my cover letter that I attached when returning the signed forms, I specifically stated that I wanted someone to come out as soon as possible to fit me for a new mask as I was unhappy with the current one I am using. I am due for a new mask at the end of this month. Well it's been a good two weeks since I mailed back the forms and so far not one word from the new company. So freaking frustrating !!!

I think you should mention the name of the supplier to get more information or recommendations

I found that things move faster if I just GO.
When two frogs walk into a DME . . .
Well, maybe hopping . . .

LSAT wrote:

Guest wrote:

LSAT wrote:Thinking is important!

That's your contribution?

I'll think about it.

That's always Good Advice Not enough of it goes on correctly! Jim

Amazing how many people here ask people they don't know questions they should know on their own, then when they get others advice, they disreguard it completely.

I've had problems with Lincare too. I've used them going on 2 years and it just seems to be billing problems, reaching someone, getting a straight answer, etc. They even sent oxygen to my house once by mistake. I don't use oxygen. lol

I would like to switch to Edgepark, since I have dealt with them for years. I'm now getting my Continuous Glucose Monitor from them, so, they will be sending me my sensors for that in the future. One place makes things simpler. Plus, I already know what I want and don't need help trying new masks.

Has anyone used Edgepark before for cpap supplies and if so, what do you think of them?

xxyzx wrote:

ladyjanern909 wrote:Does anyone else do business with Lincare? The local office I am dealing with are so rude and incompetent! The billing department can't get the bills right after 10 months and the supply company sends me the wrong items! I clearly need to get a new DME. The local office doesn't even have a respiratory therapist on board. They have an LPN doing the mask fittings but she is clueless even with that job. Even the person answering the phone has an attitude. I feel as a client/cpap patient I would like a little support with all this and especially patience with getting me off in running with all things cpap. Sorry for the rant. Does anyone know where I can send a letter to the main office to voice my complaints before I move on?

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i am starting to think they are all incompetent and crooked

Please do think. Responding to a post from a couple of years ago can happen to anybody, but you seem to do it regularly. Just look up in the corner and see when it was posted. No point in posting to a poster that is no longer relevant.

The biggest problem with Lincare is their high turnover rate. If you get Medicare, contact Medicare and COMPLAIN. Silence gets nothing fixed. If you are required to see a specific DME because of your insurance company, call them and COMPLAIN about incompetence. File an appeal asking to buy your own stuff and getting reimbursed at the company's negotiated rate.

Lincare was okay until I tried to switch DME's. I wanted to switch over to a local provider, in case of If I had one of those problems that had to replaced right away (Hole in tubing, etc). Lincare made it very difficult for me to switch over. I had to call their local number to get switched over (The first call they never returned and they got quite a talking to from me). Then finally, I reached them and got the info to be switched over, I went into the new DME's office and the rep was trying to get my data info off my computer chip card. Well, Lincare thought it would be a great idea to lock my card so no other DME's could access the information. Luckily for me, The rep said that she would toss the old card away, put in a new one and download only a couple months of info from the machine itself.

After that experience, let's say that I am very happy that I dropped Lincare.

Oh, I didn't realize there would be such a big deal to switch. Oh well, I guess, I'm trapped for awhile.

Goldie54914 wrote:Lincare was okay until I tried to switch DME's. I wanted to switch over to a local provider, in case of If I had one of those problems that had to replaced right away (Hole in tubing, etc). Lincare made it very difficult for me to switch over. I had to call their local number to get switched over (The first call they never returned and they got quite a talking to from me). Then finally, I reached them and got the info to be switched over, I went into the new DME's office and the rep was trying to get my data info off my computer chip card. Well, Lincare thought it would be a great idea to lock my card so no other DME's could access the information. Luckily for me, The rep said that she would toss the old card away, put in a new one and download only a couple months of info from the machine itself.

After that experience, let's say that I am very happy that I dropped Lincare.

Goldie, they can't lock your card out with a 560 series. The rep apparently isn't very computer literate. So, you just lost your data.

Sew Tired, I had no idea about this until you mentioned the info to me. So thank you for letting me know.

I can't help wondering if locking out your data might be in violation of HIPPA.
You might ask the Feds--we would love to hear about heads rolling.
(Also hoping Martin Schkreli gets a shiv in prison.).