Re: Problem with Remstar M Series w/A- Flex SmartCard
Posted: Wed Sep 01, 2010 11:15 pm
RB - - I'm not sure this will fix it, but it's worth a try.
Add another "active user" and download to it.
I was a happy EncoreViewer 1 user with my M series AFLEX machine. When my insurance gave me a freebie PR-1 aflex, I upgraded to the EncoreViewer 2 software, and found that it would not play nicely with my M-series data until I gave myself a new and different "active user" name. Now, when I download an evening from the PR-1 data chip, it goes to one active user; and when I use the M-series machine (I use it for travel), the Smartcard data go to the original active user. And the program is happy this way, and I have absolutely no idea as to why.
This is not your situation, of course, but adding yourself as a second user with a slightly different name couldn't hurt anything. (Actually, now that I think of it, first you might try calling whoever sold you the program, and asking if they know of the symptom)
Good luck!
.
Add another "active user" and download to it.
I was a happy EncoreViewer 1 user with my M series AFLEX machine. When my insurance gave me a freebie PR-1 aflex, I upgraded to the EncoreViewer 2 software, and found that it would not play nicely with my M-series data until I gave myself a new and different "active user" name. Now, when I download an evening from the PR-1 data chip, it goes to one active user; and when I use the M-series machine (I use it for travel), the Smartcard data go to the original active user. And the program is happy this way, and I have absolutely no idea as to why.
This is not your situation, of course, but adding yourself as a second user with a slightly different name couldn't hurt anything. (Actually, now that I think of it, first you might try calling whoever sold you the program, and asking if they know of the symptom)
Good luck!
.