CPAPtalk.com

I don't know anything about your insurance or DME providers. And I am certainly not qualified to give anyone advice about anything related to CPAP. But there was a procedure I had to follow to fire my first DME Provider. I had to get the doc to write a "DME stop order" and return the rented CPAP machine and humidifier to the old company. I kept my mask because it was purchased. The doc write a new prescription for the specific machine I wanted and I was able to get it (and better customer service) from a different DME company.

Thanks Jules for the heads up about Lincare. I was sorry to read that their level of incompetency crossed state lines, but I'm not surprised.

And FRH I'll talk to my doc about the stop order. Very timely response. I see the doc this week.

It sounds like you are getting some good advice on getting things under control. The only other option I have for you is to contact CHAP who is Lincare's accrediting agency.
Good luck.
Kevin

I really wish you could deal with my DME in Jackson WY who is in fact Lincare, I have tried many diff masks all types shapes and sizes, Finally think I settled on the Swift FX I really like this one, They allow me to bring my card in and give me detailed reports at no cost (even tho I don't need them for that anymore) and are all around great to deal with, Don't know if it matters that I have Blue Cross Blue Shield for Ins. and have to meet a 3500.00 Yearly Deductible that I met rather fast this year so it is the year I am sorting out all my health issues

I am sorry you are having so many issues. I am going to see them tomorrow and will ask them if there is any advice I can give to a friend who is having issues with a Lincare in another location just to see what they have to say.

They told me that they are willing to change anything I need to make my therapy work for me.

email the corporate office via Lincare's website.

Don't know where in NC you are, but see if Active Healthcare will take your insurance. I've been very happy with them.

I had to find a new DME after my first one refused to give me the machine I wanted. I ended up calling other DMEs that I found on the internet because my insurance company gave me a list of over 100 DME's that they work with - but not all of them had CPAP equipment or were located near me and I couldn't call all of them to find out. I did have to fax or email then DME's a prescription and my insurance information before they would give me details, and I didn't mind doing that.

And as I think someone suggested, keep a notebook of all the conversations you have with your insurance company, the DME's and you doctor, and the name of the person you talked to. I was so tired and stressed when I was doing this that I couldn't remember any details or when I talked to who. So I kept a list of the conversations and what I asked and what they told me. And then as more questions came up I kept a list of the questions I wanted to ask when I talked to them next time.

Good luck!