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I have only used it two nights, but I am having trouble downloading the data from the SD card. Sometimes it detects it, sometimes it doesn't but rebooting my computer works, and today neither is happening. Was there something I should have said when I installed it? There was some kind of ASC card reader error... Now I can't remember exactly what it was. I am using Windows 7.

SleepingUgly wrote:I have only used it two nights, but I am having trouble downloading the data from the SD card. Sometimes it detects it, sometimes it doesn't but rebooting my computer works, and today neither is happening. Was there something I should have said when I installed it? There was some kind of ASC card reader error... Now I can't remember exactly what it was. I am using Windows 7.

After the reboot, launch ResScan again. Then go into TOOLS==>DEVICE SETTINGS. From there click SELECT DEVICE. See if the drive letter associated with your card reader is available for selection. If so, try re-selecting that drive.

P.S. Good luck.

You could wrap a piece of aluminum foil around a few inches of the exposed hose to shield it from the heat used to shrink the heat shrink tubing. From past experience, a hair dryer is not hot enough to shrink standard heat shrink tubing. I generally use a heat gun that is designed to shrink tubing, but if a gun is not available, I use a Bic lighter.

Hold the heat gun or lighter a few inches from the heat shrink tubing and keep the tubing and gun or lighter moving to heat it evenly so that you do not over-heat the tubing. If the tubing is not heated evenly, you can get spots that shrink too much and become too thick; it can also melt and split if it is over heated. Do not try to shrink the tubing all at once, make sure that it is heated evenly all around so that it shrinks evenly.

Heat shrink gun

carbonman wrote:I have been curious about those machines being auctioned...
and for this exact reason.
Is the money saved going to be worth not having a source
to provide warranty coverage in the future?
I'm really curious as to where and how they get these
machines to auction.

Anyone know????

I have had these same concerns, carbonman. Many (most?) internet sellers do not offer back-up for the full amount of the machine warranty period (two years, in the case of the S9 machines). ResMed won't deal directly with the machine user. They handle warranty issues only through a DME.

How are people who buy online handling this if there is a problem with the machine, or a recall? Are local DME suppliers usually willing to assist with warranty issues when the machine wasn't purchased from them? I really would like to know, as I'm considering an S9 purchase now.

DreamOn wrote:Are local DME suppliers usually willing to assist with warranty issues when the machine wasn't purchased from them? I really would like to know, as I'm considering an S9 purchase now.

My DME will send in my busted S8 Elite II to ResMed for $35 and get the warranty work done.

Llama wrote:My DME will send in my busted S8 Elite II to ResMed for $35 and get the warranty work done.

That's good to know that at least some local DMEs are willing to do that. I wouldn't mind paying them for their time and hassle in dealing with the warranty issues. That's only fair. I would give them my future business too, for the supplies/equipment I don't choose to purchase online.

Has anyone else had a longer-term warranty issue for xPAP equipment purchased online? How was it handled?

bearded_two wrote:You could wrap a piece of aluminum foil around a few inches of the exposed hose to shield it from the heat used to shrink the heat shrink tubing. From past experience, a hair dryer is not hot enough to shrink standard heat shrink tubing. I generally use a heat gun that is designed to shrink tubing, but if a gun is not available, I use a Bic lighter.

Hold the heat gun or lighter a few inches from the heat shrink tubing and keep the tubing and gun or lighter moving to heat it evenly so that you do not over-heat the tubing. If the tubing is not heated evenly, you can get spots that shrink too much and become too thick; it can also melt and split if it is over heated. Do not try to shrink the tubing all at once, make sure that it is heated evenly all around so that it shrinks evenly.

Heat shrink gun

if i got one of these could it double as a new hair dryer for the wife

Llama wrote:

DreamOn wrote:Are local DME suppliers usually willing to assist with warranty issues when the machine wasn't purchased from them? I really would like to know, as I'm considering an S9 purchase now.

My DME will send in my busted S8 Elite II to ResMed for $35 and get the warranty work done.

But did you buy from the DME initially? If so have you contacted Resmed to see if this is OK with them and to see if they may take it directly? I can't see why you would need a middle man on a repair. Also how old is your S8? Is $35 for shipping? If so cpap.com are not charging me anything for my warranty return. DMEs charge so much more than on line i would expect them to take care of you as you or your insurance likely paid top dollar in the first place. In my opinion if they take care of you then thats when they are likely to earn return business, after all they supplied you with the faulty machine. Are they supplying a complementary loaner?

If you are sending in your machine i recommend noting the serial number, just in case.

DreamOn wrote: Has anyone else had a longer-term warranty issue for xPAP equipment purchased online? How was it handled?

Years ago the controller board went bad under warranty on my RemStar Auto. Cpap.com was my DME for that purchase. They asked me to ship my machine to them and then VERY promptly sent it on to Respironics for the warranty work. I was very happy with the way cpap.com handled that repair.

Respironics took a couple weeks to get the machine back to me. That wasn't such a big deal since I happened to own a backup machine.

-SWS wrote:Years ago the controller board went bad under warranty on my RemStar Auto. Cpap.com was my DME for that purchase. They asked me to ship my machine to them and then VERY promptly sent it on to Respironics for the warranty work. I was very happy with the way cpap.com handled that repair.

Respironics took a couple weeks to get the machine back to me. That wasn't such a big deal since I happened to own a backup machine.

Thanks, -SWS. Good to hear that cpap.com handled the warranty work efficiently.

Uncle_Bob wrote:But did you buy from the DME initially? If so have you contacted Resmed to see if this is OK with them and to see if they may take it directly?

Sadly, no. I bought it from cpapauction.com, it was advertised as an Autoset II (it was an Elite II) and it arrived missing the power cord and unable to track efficacy or usage data. I did contact ResMed and they told me that they would *not* handle a warranty repair request direct from the patient. ResMed said that any DME should handle the request for me on my behalf, but they recommended the original DME first but the nearest office is over an hour away.

My local DME is the one I buy all my masks from, and my wife's machine. They only grudgingly agreed to send it at all (after I wrote to their regional office) and the $35 cost is for shipping and handling.

Llama wrote:I did contact ResMed and they told me that they would *not* handle a warranty repair request direct from the patient.

I got the same answer when I contacted ResMed about warranty repairs.

Additional information from Resmed ....

There will be no recall, you would just return the product back to the provider and we would swap it out using the manufacturer warranty.

Uncle_Bob wrote:There will be no recall, you would just return the product back to the provider and we would swap it out using the manufacturer warranty.

Proactively or only upon failure? If the replacements are already available is there a way for end users or better yet DME fulfillment) to tell if they have the old version vs the new one?

Llama wrote:

Uncle_Bob wrote:There will be no recall, you would just return the product back to the provider and we would swap it out using the manufacturer warranty.

Proactively or only upon failure? If the replacements are already available is there a way for end users or better yet DME fulfillment) to tell if they have the old version vs the new one?

Only on failure