Page 2 of 2

Re: Error 3021 from M-series report -- REPOSTING

Posted: Fri May 15, 2009 9:21 am
by feeling_better
geopal wrote:Isn't all data erased when downloaded over Encore? After downloading first time, I tried back and received empty results...
While you were downloading, there was one popup with a checkmark, something like: 'Erase the data from the card'. If you had not removed that check mark at that time, the data from the card will be removed. Things like the patient info would remain. If after the end of this process, if you try to download, it would say there is no data to download; will not give the error you showed.
Would it make any difference if there are 2-3 more compliances inside?
Not sure what this means... one erase during the download as above will remove all the days' data from the card. Is that what you were asking?